Southway Ford

4.2 · 1328 reviews
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Armando Gatica
Reviews 1
2020-12-28 05:58

Got my f150 back a week ago and the infamous rattl...

Got my f150 back a week ago and the infamous rattle is back, called service department and they want me to bring it in for the third time. Don t waste your time and money on this truck, it s not worth the headache but most of all the great disappointment.

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Alex Avila
Reviews 1
2020-12-27 14:06

Had a used truck listed for 30k on 2 different web...

Had a used truck listed for 30k on 2 different websites (cargurus and Mac haik) so I spoke to the guy confirming availability and ended up applying for financing. The next day they call me saying the truck was 43k, that someone messed up on the listing... twice lol. What a joke! Thanks for wasting m...

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Morgan Ramos
Reviews 1
2020-12-27 12:24

If I could rate my most recent experience lower th...

If I could rate my most recent experience lower than one star I would. To start off the warranty service individual that I worked with was one of the most rude individuals I had ever encountered. I understand I may be a young woman and may not completely know cars but being the owner of my vehicle a...

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Gabe Houston Sr
Reviews 1
2020-12-26 14:31

This is hands down the worst dealership to deal wi...

This is hands down the worst dealership to deal with. I bought an car from them in March. The car was basically a lemon cause it literally stayed in the shop for repairs every Monday-thursday just so I could have it on the weekends to keep finding out it wasn't fixed. This cycle lasted for 4 months!...

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Joe Obaya
Reviews 1
2020-12-26 03:13

Went to a couple of dealerships trying to sell me ...

Went to a couple of dealerships trying to sell me what they wanted but said no thanks went to Mac haiks southway ford the salesperson there tito showed us around until I said this is the truck I want he was a#10 salesperson keep up the good work tito Thanks again

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Daniel Cruz
Reviews 1
2020-12-24 21:44

They are very clean and friendly, I came here beca...

They are very clean and friendly, I came here because they have more of a selection in vehicle as well as in colors. I drove off in my new mustang within 1.5hr, the process was fast, easy, and very friendly! I highly recommend this place and will come back for my next vehicle.

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Hortence Hidalgo
Reviews 1
2020-12-24 14:06

My daughter made an appointment to drop off her ca...

My daughter made an appointment to drop off her car for 100,000 mile check up then they tell her they can't see it today. She can't go over her 100, 000 miles because her warranty won't be any good so she had to leave it there until next week when then can get to it. So for her that means no car!

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Javier Perez
Reviews 1
2020-12-24 02:12

Came in to buy a mustang and had Kalahant Ceboller...

Came in to buy a mustang and had Kalahant Cebollero as my sales rep. Great customer service, took his time showing me the new features the 2019 mustang had. He was very helpful working with me during the sales process and took every angle to get to the bottom line I wanted to be at. Overall he s a g...

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Joshua Carreon
Reviews 1
2020-12-22 15:12

Awesome experience. Spoke with Tito for awhile abo...

Awesome experience. Spoke with Tito for awhile about the purchase of a new F250. Gentleman was very kind & welcoming. walked me around and showed me all the pickups i wanted to see and even some i didn't even know about.

I was very honest with Tito and told him i wasn't looking to buy today or ev...

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Shawn Bruce
Reviews 1
2020-12-21 18:40

I went in expecting to purchase a used vehicle. I ...

I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Ricky Ramirez took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took the time to ma...

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noah Campbell
Reviews 1
2020-12-21 05:40

I came in to look at a truck. They let me do an ex...

I came in to look at a truck. They let me do an extended test drive. Then I get a call from a bank stating that they reported a substantially larger income than what I told them I make. Which now has screwed me out of the financing for the house I was trying to buy. Thank you all at southway ford. I...

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Emily Bonilla
Reviews 1
2020-12-17 13:28

Bought a brand new vehicle and started having issu...

Bought a brand new vehicle and started having issues with it. On multiple occasions the car turned off in the middle of the road and wouldn t turn on until after a few minutes. Brought it in and have been waiting over two hours. Went to the service counter to get an update and they said there is som...

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Richard Kroll
Reviews 1
2020-12-17 02:20

Angie is the Bright Spot of the Service Dept and Q...

Angie is the Bright Spot of the Service Dept and Quick Lane. Dennis and Angie always talks to us with a smile and might make us laugh. Even though we have to wait to get the vehicle serviced, She always takes good care of my vehicles and lets me know what needs to be done and what doesn't. That i...

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Bertha Davis
Reviews 1
2020-12-16 11:38

Purchased two BRAND NEW Cars from this dealership ...

Purchased two BRAND NEW Cars from this dealership and BOTH have problems . 2018 Escape is in the service center as I m writing this ! Started making a Strange noise almost immediately after the purchase - let s see how that turns out!

2018 Ford Explorer undercarriage Is FULL OF RUST - for a brand...

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anselmo herrera
Reviews 1
2020-12-16 06:26

Very rude customer service, even being an email co...

Very rude customer service, even being an email conversation..
Received an email about repricing, so I inquired about it woth 2 vehicles from their online list, and was shot down immediately about the sticker price being the final price. I would not recommend this place to anyone.. shopping around...

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Thunder Rhodes
Reviews 1
2020-12-15 16:23

Purchased my 2018 Focus ST from here, and Southway...

Purchased my 2018 Focus ST from here, and Southway Ford made the process Swift & stressfree. There was no pressure from the sales guys up front. They left all the decisions & options up to me. My salesman Jaime Herrera, was actually the assistant sales manager. He was informative and understanding o...

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Claire Trevino
Reviews 1
2020-12-15 10:14

Worse place I came to. I came to get my truck insp...

Worse place I came to. I came to get my truck inspected do to my ac not working, as I was talking to the service tech they informed me that I did not have warranty. I do not like to be told that I have no warranty coverage when I pay EXTRA every month for it .. (I know I had got the warranty, when I...

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Anthony Khosravi
Reviews 1
2020-12-14 23:03

This is my favorite Ford dealership! The customer ...

This is my favorite Ford dealership! The customer service is exceptional, and not just for those buying a new vehicle. Every time I have my vehicle serviced I am greeted with a helpful tech who attempts to get me back on the road as soon as possible. Every oil change I get a detailed assessment of m...

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David Rupp
Reviews 1
2020-12-14 14:26

I called before I went there and set an Appointmen...

I called before I went there and set an Appointment up. I had recently bought a used truck that they didn't know the door code and brnad new size 35 were on it and making my speedometer off. I asked over the phone what the cost of hooking up the Computer to my truck and telling me the door code. The...

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Romy MORIN
Reviews 1
2020-12-14 05:48

We spent an entire day there, a whole day, and the...

We spent an entire day there, a whole day, and they were unable to help us until the last 1/2 hour before closing only to LIE about everything we discussed, from payments to costs to down payment amount. Our sales guy was swapped without our consent and we were told we had no choice but to accept th...

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Joe
Reviews 1
2020-12-13 20:35

I took my 2016 Ford Fusion to get the Works Vehicl...

I took my 2016 Ford Fusion to get the Works Vehicle Check Up. I also mentioned that the rear driver side tire was low, the attendant told me that since the Works Vehicle Check Up, offers tire rotation, they would check it for leaks. After the work was done, I paid almost $50. A week later, the same ...

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Amanda Briseno
Reviews 1
2020-12-13 16:53

I went in december to get my car haven't had anu p...

I went in december to get my car haven't had anu problems ever since i love my car its really good on gas...parker was the one who helped me and he did an awesome job he did everything in his power to help me and it all went very well..i highly recommend this place for a vehicle and i would say park...

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Roger Costilla
Reviews 1
2020-12-12 14:54

Most dealerships tend to be on the dishonest list ...

Most dealerships tend to be on the dishonest list of places to go but this Ford dealership takes the first prize trophy in dishonesty. From engine work that never was actually done they claim did get done, to oil changes and tire rotation, I have never been lied to- bold face- so many times in one d...

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Matthew Hinojosa
Reviews 1
2020-12-12 05:46

Leo was the bomb y all ! I had some major issues a...

Leo was the bomb y all ! I had some major issues and bad luck I m guessing literally one flat after another I of course used my tire protection and Leo took care of me always keep me up to date with the status ask for Leo y all !

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Sharon Speegle
Reviews 1
2020-12-11 21:29

I had the pleasure of having Kallahant Cebollero a...

I had the pleasure of having Kallahant Cebollero assist me in my future purchase of a Ford Explorer. He initially reached out to me through the phone at my request And was amazing every step of the way. Before I came to test drive he had what my trade in was going to be and each financing option so...

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Delia Mendoza
Reviews 1
2020-12-11 07:37

One of the workers Angie was really good with me v...

One of the workers Angie was really good with me very nice and polite and very helpful. They work really fast called me very quick to pick up my car. I have nothing negative to say love going here been going for a few years now never once had a bad experice. Love the customer service

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Max Vargas
Reviews 1
2020-12-10 16:37

Took my car in for service, which lasted for 3 day...

Took my car in for service, which lasted for 3 days. I was only contacted once about what was going on with my car.
I was going through my warranty program so I needed to know when they were going to begin working on the vehicle so I could be given a rental. I had to be the one consistantly calling...

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gerald 09/25/1960
Reviews 1
2020-12-07 14:17

My low tire air pressure indicator came on Wednes...

My low tire air pressure indicator came on Wednesday morning.
I called Mac Haik's Service Department Thursdays morning and they were able to see me after I got off work(4:30).
I drove in and I was out within 20 minutes.
The technician explained why the air pressure indicator came on....
Life is...

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tim harrison
Reviews 1
2020-12-07 12:13

It is with great pleasure that I thank Mak Haiks S...

It is with great pleasure that I thank Mak Haiks Southway Ford and Amando Carrasco for the excellent service he rendered during the purchase of my 2020 Ford Fusion SE. I had looked long and hard at Ford Dealerships within the San Antonio, TX area but because of his expertise and excellent communica...

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Sarah Jason
Reviews 1
2020-12-07 08:34

Crystal R. in sales is absolutely the best , fast-...

Crystal R. in sales is absolutely the best , fast- freindly , patient & kind person to deal with. She deserves to be recognized with superb customer service , awesome communication /time management skills. Always made sure the company's many moving parts were all working properly in conjunction with...

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Marcos Hidalgo Jr.
Reviews 1
2020-12-07 06:06

Desmond was AMAZING. From the moment I dropped off...

Desmond was AMAZING. From the moment I dropped off my truck until the moment I picked it up he was in constant contact with me letting me know what was going on. if I called and left a message I received a call back immediately. I do customer service for a living and it's hard to impress ne enough t...

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Steve Huerta
Reviews 1
2020-12-06 22:55

To the owner at southway way Ford thanks for resp...

To the owner at southway way Ford thanks for responding out to me this is very important to the business and makes us your customers feel important. MR. ROCA works in your service department he is a five star representative he loves his job here and goes beyond to make sure his customers ar...

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Ivan Cruz
Reviews 1
2020-12-06 22:02

I recommend Kalahant on MacHaik Southway Ford he r...

I recommend Kalahant on MacHaik Southway Ford he really helped me in getting my 0 miles truck!!! He is very helpful and speaks clearly. I m really satisfied with his work would highly recommended him to anyone who wants a new car/truck. He also speaks Spanish so that s a plus. Thank you Kalahant for...

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johnathan garza
Reviews 1
2020-12-06 17:44

Walked in there and left the same day with a new v...

Walked in there and left the same day with a new vehicle, Ulisses g. From sales Helped me get into a new vehicle with no hassle or pressure and worked with me through every step of purchasing the vehicle I wanted. I highly recommend you go to him for a new vehicle, best sales man I've dealt with.

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M. Parnell
Reviews 1
2020-12-05 06:11

I traded in an almost 11 year old Ford Focus this ...

I traded in an almost 11 year old Ford Focus this past Monday. It had a little over 117,000 miles on it and had to be the best car I've ever owned. Like many of us, our jobs are demanding and must meet deadlines and other critical criteria. I took the car in to Mack Haik Ford when the necessary ...

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Velia Ponce
Reviews 1
2020-12-04 19:05

I have been bringing our vehicles for many years. ...

I have been bringing our vehicles for many years. My daughter took our 2011 Ford Edge for oil change and request to rotate the tires. One tire was fixed for slow leak. She reminded the service man twice. She even brought this up to Carlos and he promised to get her the service. Made her wait an...

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Jonah Morales
Reviews 1
2020-12-03 23:47

Can t rant and rave enough about Julian and the de...

Can t rant and rave enough about Julian and the deal he got me on my super duty. Went to all the other Ford dealerships in SA and was met with rude sales staff and no assistance in getting a deal done. This one is no doubt the best in SA!

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Brenda Ortiz
Reviews 1
2020-12-03 09:47

Didn't seem to professional, not wanting to help g...

Didn't seem to professional, not wanting to help giving me run around. N last but not least walked out cause he couldn't give me a price on monthly payment kept assuming. Not very professional at all. Will never go back or recommend anyone there. I'm at ancira n got a car within 15 minutes

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Sarah C.
Reviews 1
2020-12-03 00:43

Best Auto Dealership in the San Antonio Area!! I s...

Best Auto Dealership in the San Antonio Area!! I started my car shopping journey in early August and I had been to several dealerships of all sorts all over and around San Antonio. Mac Haik Southway Ford was actually the last one on my list to visit but now wishing it had been the first one on my li...

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Buh Ryan Ups
Reviews 1
2020-12-01 15:36

Mike Radino is the quickest most concise rep I've ...

Mike Radino is the quickest most concise rep I've worked with. He had all my requests handled before i arrived at the store. All paperwork and people I had to speak with lined up. Transaction was painless. He's a complete pro. I'd recommend Southway again.

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Elijah Andrade
Reviews 1
2020-11-28 19:31

Great experience my family has been doing business...

Great experience my family has been doing business with southway ford for over 5 years all of our vehicles are from there. They really do know the great meaning of hospitality and customer service I was able to get into my brand new f-150 haggle free and no stress. My salesman was Cuevas great sales...

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Elizabeth Martinez
Reviews 1
2020-11-28 12:42

I had such a great experience. I ended up going to...

I had such a great experience. I ended up going to Mak Haik for an oil change after seeing there was a three hour wait at my original dealer. Mak Haik had given me an hour and a half wait time but it only took an hour. Soooo glad I went to Mak Haik. Carlos really took care of me and provided great ...

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Antolin Zuniga
Reviews 1
2020-11-28 07:10

Had a great experience here. Purchased a used tru...

Had a great experience here. Purchased a used truck, BUT
SERVICE after the Sale Does NOT EXIST. I made an Error it DOES EXIST, I received a call from General Mgr. And HE PERSONALLY TOOK CARE OF IT, WOW I'M VERY MUCH
IMPRESSED WITH SOUTHWAY FORD. THEY DO BACK UP A SALE.
THEY DESERVE 10 STAR RAT...

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