Solarus

3.3 · 60 reviews
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CHRIS WICKERSHAM
Reviews 1
2020-09-11 16:14

This is by far the worst company to have internet ...

This is by far the worst company to have internet or cable tv service through. I had charter for 8 years with maybe a couple times having problems and they would give me a customer inconvenience credit on my account every time there was a problem. I switched over to solarus only because it was cheap...

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Ben Korslin
Reviews 1
2020-09-09 16:34

Horrible customer service. And the services are wa...

Horrible customer service. And the services are way expensive. I went through solarus for 2.5 yrs and never pd 1 bill late. We decided we needed a cheaper package bc 250 plus a month was our bill and we been wanting to buy a house so we decided to look at our Bill's and try and cut them in half. Wel...

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Taryn Dentinger Lindbeck
Reviews 1
2020-09-03 23:06

Terrible service! The actual Internet service is v...

Terrible service! The actual Internet service is very slow, and it took 3-5 days AFTER our installation date just to get it "working". Customer service has been worse than terrible - we have had to leave multiple voicemails, which do not get returned for >24 hours. No one is willing to solve our pro...

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Kurtis B
Reviews 1
2020-07-21 13:12

This is the only choice for internet in Central Wi...

This is the only choice for internet in Central Wisconsin in my opinion. Nothing comes close to the speed of Solarus fiber optic. The customer service is outstanding. They show up almost always the same day within hours of calling with a problem. And the technician's on the phone and that come t...

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Danielle Melton
Reviews 1
2020-07-18 14:41

Terrible. ,-*****

Terrible. ,-*****
I've been with Solarus for 2 1/2 months, I am also disabled, so cable and internet is pretty essential when it comes to entertaining the kids, and my daily activities. in February of this year, 2018 I ended up having to be admitted to the hospital here in the Wood County area, f...

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Justin Mathews
Reviews 1
2020-07-08 08:27

Hello Solarus,

Hello Solarus,

I had a past due payment in the amount of 63.23 that was due on Thursday, September 28th 2017. If I did not make they payment by this date, you would shut my internet off. So today, after I got done with a long days work, I withdrew the payment of 63.23 from my account and physical...

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Clementine Hogan
Reviews 1
2020-07-06 01:10

Not only did they hook up my internet but also con...

Not only did they hook up my internet but also connected my wireless printer to it; also helped with the connection between the Internet and my laptop and ipad. Took all the worry out of this process. I print from my ipad so it was a tremendous relief to have it done before they left. Never got th...

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William Haight
Reviews 1
2020-07-02 11:44

Service is spectacular and connections are blazing...

Service is spectacular and connections are blazing! Thanks Solarus :)
A year later and still going strong without a hitch. I'm still not understanding the reviews below that are so negative. I've had Solarus in the area for about, 4 years altogether. (I had moved out of the area and then back i...

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Folgin
Reviews 1
2020-06-22 12:05

As a resident of Wisconsin Rapids for over 20 year...

As a resident of Wisconsin Rapids for over 20 years, we have used Satellite, Charter, and Solarus for our media needs. Due to the recent "Media Shower" roll out, the quality of their cable TV has improved extensively. It is finally on par with other offerings. If you can deal with the occasional nui...

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Bernard Lager
Reviews 1
2020-05-28 14:11

Had speed issues about once a month. Tried to swi...

Had speed issues about once a month. Tried to switch but Spectrum install went so poorly, that I had to go back to Solarus. Thanks for the help getting connected again Dawn and Jessica. Will call if we have speed issues or outages in the future.

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Alex Kasper
Reviews 1
2020-05-18 21:59

My experience has been fine, our internet has not ...

My experience has been fine, our internet has not cut out since we got the service in September. I have the service in Manawa, my package is 50down 12up. I do not care if you bought out Manawa Telephone Company and you have to make money back from your investment. That should be made over the long r...

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Benjamin Cronce
Reviews 1
2020-05-10 16:08

Their MediaShower fiber service is excellent. They...

Their MediaShower fiber service is excellent. They're not perfect and have their own quirks, but they're very rare and get fixed on their own. When stuff is working, it's flawless. Extremely high quality internet.

I have had an overall great experience with their customer service. Sometimes it do...

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Jordan667
Reviews 1
2020-05-06 13:51

I miss you so much Solarus.... I recently moved to...

I miss you so much Solarus.... I recently moved to Marshfield, and was extremely devastated to hear that the only internet provider was the dreaded Spectrum. If I had known that I think I might have stayed in Rapids. Please open up services in Marshfield soon! You would at least have one customer. I...

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Ken & Carol
Reviews 1
2020-04-21 12:15

We recently had some trouble with our internet ser...

We recently had some trouble with our internet service provided by Solarus. I contacted the service department, shared my concerns. The very next morning the service technician arrived. He was very polite, professional, and knowledgeable in his craft. It was a pleasant experience to interact with t...

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Beth Witmer
Reviews 1
2020-04-02 21:55

If could do no stars I would, I am new to area an...

If could do no stars I would, I am new to area and was told they were bad and tried anyways, terrible customer service extremely over priced billed me almost 800 bucks in less than 90 days of service and shut off even after payment and arrangements. big mistake, I will be going to direct tv

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Jeremie Pavelski
Reviews 1
2020-03-17 17:09

I see all the negative reviews below and I can not...

I see all the negative reviews below and I can not understand it. I have had the Solarus Media Shower service since my wife and I built a house in the Grand Rapids and moved in during the spring of 2014. I was extremely impressed with the professionalism and knowledge during the install. I have a...

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Angela Andersen
Reviews 1
2020-03-10 14:08

the worst service I have ever received from other ...

the worst service I have ever received from other cable companies - all they provide are ways for them to make money. Send bills without enough time to pay them, which results in a late fee. Staff are rude, and lack the training needed to provide good service. I will never call them for provide ...

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Linda Kilty
Reviews 1
2020-03-09 11:19

Solarus is a wonderful internet supplier. I reall...

Solarus is a wonderful internet supplier. I really miss having them since they no longer service my area. The techs were always polite and helpful in solving any issues. What I liked best was you did not need to be on the phone 5 minutes just to speak to a real person....and then at times get cut...

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Luke Weiland
Reviews 1
2020-03-05 05:04

Solarus and their employees are great to work with...

Solarus and their employees are great to work with. I've had various equipment failures over the years and each and every time they've been prompt in getting the right people in the right places to make the fix. A little pricey, however the promptness and overall experience with the Internet and c...

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Greg M
Reviews 1
2020-03-04 10:41

While preparing to move to a rural location, my fa...

While preparing to move to a rural location, my family's expectations for Internet weren't very high. But Solarus has blown us away! We have an incredibly speedy and reliable connection for only a little more per month compared to other big-name providers in a huge city. They've made rural living so...

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patricia dorwaldt
Reviews 1
2020-02-28 17:57

The Internet and phone hardly ever work and I spen...

The Internet and phone hardly ever work and I spent more time rebooting the modem then it was worth. For $110. a month it was so not worth it. I pay for 30 - 31 days of service and my e for 10 days worth. Although the customer service and tech people where great until I decided to disconnect the...

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Jasmine Wyland
Reviews 1
2020-02-06 21:10

Internet keeps disconnecting and never connects ag...

Internet keeps disconnecting and never connects again until I go to my wifi options and retype in the password and get connected. It will stay connected for maybe 1 hour and then it'll disconnect again. Solarus is the worse internet company and let me add they are overpriced a little. Dont go throug...

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Brandon Simonson
Reviews 1
2020-01-12 15:11

The worst internet company ever. I can't watch a m...

The worst internet company ever. I can't watch a movie on Hulu without restarting my router 15 times and then you call customer service and the tech is very rude and doesn't help at all. Thought charter was bad but apparently it's just society today people don't get what the pay for.

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Charlie Jones
Reviews 1
2020-01-11 21:06

Throughout the years I have had experiences with q...

Throughout the years I have had experiences with quite a few cable/internet providers after many moves (AT&T, Time Warner Cable, Comcast, etc). And it has not been the most enjoyable experiences. With those other companies I was put on hold for over a hour just to cancel, appointments for service te...

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Derrick Clark
Reviews 1
2020-01-05 08:01

Solarus, is not a good business company. Their int...

Solarus, is not a good business company. Their internet service is not even close to what they advertise. We've gone through routers, they lag a lot, they cannot handle more than 2 devices, and they make you sign a 2 year contract. I would recommend that you look somewhere else. Trust me, we are don...

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