Sofitel Miami

3.9 · 1404 reviews
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Meg Maul
Reviews 1
2020-12-28 00:31

Goddless Criminals take advantage of people during...

Goddless Criminals take advantage of people during a STATE OF EMERGENCY ISSUED BY THE GOVERNOR!!! You dont refuse to issue refunds to travelors that give advanced notice they are STRANDED DUE TO THE HURRICANE BARRELLING TOWARDS YOUR HOTEL AND LITERALLY HAVE NO WAY TO COME TO THE HOTEL AND USE THE RE...

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Robert Roy
Reviews 1
2020-12-27 08:20

We've stayed at The Pullman a few times now over t...

We've stayed at The Pullman a few times now over the last few years. Nice hotel. Front desk staff are polite and courteous. Quick and efficient check in and check out.
Some interior parts of the hotel are showing wear-and-tear, but this didn't affect our stay at the hotel.

The only negative abou...

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Scott Keever
Reviews 1
2020-12-26 04:34

Second stay at this hotel for a business conferenc...

Second stay at this hotel for a business conference. The moment from arrival to departure was completely unforgettable. Beautiful hotel with private pool and also family style pools to keep everyone happy. Rooms were pretty clean and everything was easily accessible in quick time. Will be back soon....

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Dayan Contreras
Reviews 1
2020-12-25 14:55

I came to Pullman expecting a beautiful room such ...

I came to Pullman expecting a beautiful room such as the one in the pictures ,with city view instead we got a bed with a sad bathroom, we didn t get housekeeping at all even though we used to leave a sign that we needed help with cleaning, we didn t have paper toilet, we didn t have coffee cups & w...

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Connie Chin
Reviews 1
2020-12-25 14:34

There are a few employees who made this a 3 star r...

There are a few employees who made this a 3 star rating, one for each of them...Horacio the bellman, Menelus the server and a lovely dark skinned lady at the Front Desk who checked me in but always looked happy to see me and asked if everything was OK, she has quite an upbeat style and smiled always...

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Liya Kidane
Reviews 1
2020-12-23 03:49

The place is dirty even worse the room customer se...

The place is dirty even worse the room customer service is zero I asked for water in the morning she said somebody's gonna bring me water I waited for one hour I called him back she said OK not even sorry and nobody show up I went to the lobby talk to the front desk she's very rude she said she will...

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Kizo Technology
Reviews 1
2020-12-21 14:17

Rude receptionist, ants in rooms, no room service ...

Rude receptionist, ants in rooms, no room service for 5 days!
I had the most horrible treatment in my life, the room was not cleaned throughout our stay, there were ants all over the room, the front desk was very rude and belligerent!

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mariza battaglia
Reviews 1
2020-12-20 09:29

I booked a suite for one night and when I arrived ...

I booked a suite for one night and when I arrived I was staying in a very large, spectacular room, my husband and I were delighted.
But the available Nespresso capsules were in place for use but had already been used and the receptionist said she could not do anything.

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Lovely Lannie
Reviews 1
2020-12-19 14:15

So I would give this place five stars for customer...

So I would give this place five stars for customer service and hospitality. However, the cleanliness of my room was less than acceptable. There were two very large brown stains on the shower curtains that were so bad I had them replaced. There was hair on the walls inside the shower area, dirt on th...

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Brian Iversen
Reviews 1
2020-12-18 18:41

It was excelent to stay at this hotel close to the...

It was excelent to stay at this hotel close to the Miami airport. Everything from check-in to check-out was great. Breakfast buffet was good as well. It's also easy to reach Everglades, Miami beaches, downtown and shoppingmalls in short time from this hotel.

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Lorena Kay
Reviews 1
2020-12-18 06:19

I like this hotel, formerly it was called Sofitel ...

I like this hotel, formerly it was called Sofitel and it was famous for the bedding, since it was like sleeping in a feather bed. How good they keep the type of bedding. What I like most about this hotel is the view of the lagoon and if you are on a higher floor from the parts overlooking the lagoon...

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Mrs. Somesso
Reviews 1
2020-12-18 01:19

This is definitely Not a 4 star hotel!!!! It is 90...

This is definitely Not a 4 star hotel!!!! It is 90s decor dated, raggedy, needs a severe upgrade! Parking fees are ridiculous per day insulting charges when they barely have parking available! The Bellhops are pushy and rude and if you refuse their services they will take the rolling cart and you wo...

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Linda M
Reviews 1
2020-12-16 01:58

I liked my visit. The hotel is nice, the staff "in...

I liked my visit. The hotel is nice, the staff "in person" was cordial and my room was clean. Now, unfortunately if you forget your personal item... Good luck! When I happened to forget one of my items, I called the hotel it took forever in a day for someone to pick up. The person that answered quic...

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Jessica Bridges
Reviews 1
2020-12-14 12:13

Nice place to stay before or after a cruise. Free ...

Nice place to stay before or after a cruise. Free airport transfer. Nice staff. Pretty pool. Nice view of Lake from our room. 6 minute walk to shopping center with all the shops and restaurants you could need. Appx $23 Uber ride to the port of Miami.

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Kathy Windt
Reviews 1
2020-12-13 09:09

Dirty, worn out place. Stains in the carpet, fron...

Dirty, worn out place. Stains in the carpet, front door is filthy from hands, the glass doors are hazy with dirt. The view from our room is over a moldy roof top with air conditioning units. Really? This is the best that you can do? Stay someplace else.

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wayne m Williams
Reviews 1
2020-12-12 18:37

I read a lot of reviews about this hotel and every...

I read a lot of reviews about this hotel and everyone biased to an experience encountered here, the hotel location is second to none for airport views and getting to dolphin mall. the rooms are well done but as with most places there is always something else that could make it much better humans! Th...

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Jovan Alexander
Reviews 1
2020-12-10 05:54

Our room was for guest of 4 ppl we needed extra to...

Our room was for guest of 4 ppl we needed extra towels because they only gave us 2, no microwave in the room, no bucket to get ice, ice machine not working on our floor, water pressure was so low it to took about 20 minutes to wash out my shampoo, hotel food and drinks are way over priced . I paid $...

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Ricardo
Reviews 1
2020-12-10 01:12

This has got to be some of the worst hotel experie...

This has got to be some of the worst hotel experiences I have ever had at a hotel. The lobby seems nice and modern and the corner rooms seems nice when you walk in (I've stayed in two). Then you start tonsettle in and begin to realize the room is dirty with dried up bits of rice and other food items...

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Jacob Hicks
Reviews 1
2020-12-09 19:24

Used their airport parking service and waited 50 m...

Used their airport parking service and waited 50 minutes without being picked up. Called twice to confirm and the second time all I got was Sorry it s out of my control. Now I had to spend an additional $10 to get a Uber to bring me to my car. Very frustrating to deal with while traveling. If you ...

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Samuel Dean Jr
Reviews 1
2020-12-08 23:55

Very upscale hotel if your here for business, but ...

Very upscale hotel if your here for business, but if your on a extended stay of more than 2 days it gets quite boring to me. Rooms need to be upscaled like the hotel for the money I spent my room came with no dresser space, small flat screen TV and if you didn't go to menu you couldn't figure out wh...

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Joy Harley
Reviews 1
2020-12-08 06:38

After a long flight may 19th, 2017 we arrive at th...

After a long flight may 19th, 2017 we arrive at this hotel. It's 7:30 a.m. I go to check in. I am told if I pay an extra 50.00 I can check in early. My room is ready... I am just beyond angry. I opted to store my luggage with the bellman and gave him the 50.00. I won't give this hotel one more dime ...

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alvarez laura
Reviews 1
2020-12-07 11:39

Very pleased with their customer service. Very att...

Very pleased with their customer service. Very attentive to my needs and friendly. If I had any dissatisfaction, they were willing to fix the problem immediately. Its a quiet hotel which is what i was looking for since i was traveling for relaxation.

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Vincent Le Faucheur
Reviews 1
2020-12-06 22:39

impersonal hotel

impersonal hotel
room with tobacco smell
overpriced breakfast for a quality unbecoming a PULLMAN

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Lucas Anzardi
Reviews 1
2020-12-05 04:08

The service in the hotel was always excellent. The...

The service in the hotel was always excellent. They offered us a room upgrade.
Jerry from the front desk has helped us a lot in organizing our stay in Miami. And it helped me incredibly with a problem that I had. I forgot at the hotel a package of purchases that I had made during my stay through Am...

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S. Lauren
Reviews 1
2020-12-04 23:06

Beautiful hotel, but limited accomedations in the ...

Beautiful hotel, but limited accomedations in the room, not even a microwave.. was suprised and dissapointed being on business I ate mostly turkey sandwiches from their (very nice) little cafe. I was happy to see a very good looking room service menu, very pricey which I was willing to tolerate be...

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Brandi Gerhart
Reviews 1
2020-12-03 07:15

Arrived and checked in at 11am. Room was not read...

Arrived and checked in at 11am. Room was not ready, no problem. Sat at the bar downstairs had a drink and a bite to eat. Decided to rent a car and do some shopping while we were waiting for our room. 5pm rolls around and we still have not heard if our room was ready. Decided to call the hotel a...

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Jamillah Mills
Reviews 1
2020-12-01 21:27

Called today (8/6/17 around 4pm) to speak to the f...

Called today (8/6/17 around 4pm) to speak to the front desk, the guy that answered the phone was extremely rude!! I asked to speak to the manager and he put me on hold for 15 minutes, came back to the phone to tell me the manager went downstairs so he can't talk to me and call another time. I asked ...

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Luis F Cabrera
Reviews 1
2020-12-01 10:20

The gate does not work properly (and they charge f...

The gate does not work properly (and they charge for customer parking), The TV ... the coffee maker and some lights in the room do not work ... the front deck does not answer calls ... there is only one dirty microwave on the 6th floor ..

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