Been trying to pay my mortgage online for the last 2 days. Site is down and phone answers as a busy signal, don't know if they are still in business. Up till now, they have always been easy to deal with. Now it's just very frustrating.
Extremely professional and caring people. It's crazy when I get excited about something new with my home that I want to call Kati my asset manager. She works so well with me and is so caring and up front with me. I have cried to her and called her in excitement. She is so informative and has really,...
Have Been Trying to get a billing statement for days. Website is still messed up it will let you sign in but you cant make a payment or anything. Tried the phone lines and they are no help as well.
All of a sudden they vanished. Website not available anymore and the telephone numbers are disconnected.
This company bought my mortgage loan from my previous bank. All I have to say is that they are very unprofessional. The 1st letter I get from them is not very welcoming, it's a notice telling me they will add a more expensive insurance to my mortgage because my property is without it I have alwa...
Phone lines down half the time, website doesn t work half the time (I know this because when I called even the phone operator said it), tried leaving a message and the mailbox wasn t set up to receive them, with the covid forbearance (helps make it easier on home owner), they never even wanted to se...
What a nightmare this company has been and we ve only made 1 payment to them. Our loan person is extremely rude and unprofessional. She claimed we were 3 months behind on our payments. We had already made our first payment to this company and they said they had no record of it even though it had cle...
So they are now my mortgage company and I am concerned with the unprofessionalism and lack of knowledge. The website for payments never works, they are forcing another insurance on my property when I already have 1
This place is a joke. They service my mortgage, when I've called no one is ever available to assist I've left tons of messages my calls are NEVER returned. I'd give less than one star if possible. They should be closed down because it's apparent that nobody here is doing their job. No matter what my...
They will NOT report any on time mortgage payments to the 3 credit report companies.... I have made 2 and a half years of on time payments but shows nothing on my reports, I question why and they stated due to the state that there in there not required to report. They will not even report late payme...