Very happy with Smeg aftercare service. I've previously had some faults with my oven, toaster and kettle. They promptly organised direct new product replacements to be couriered to my home with no fuss - even after the product warranty had expired. I've never received such great aftercare service fr...
Had the new Smeg oven SFPA6604NR installed. Fantastic looking oven. Has great operating features as well.
Horrible experience with SMEG with brand new cook top at our new apartment. Faulty installation was done by technician in the first place with the flame turning off when the knob is released. Have been suffering with not able to cook properly for weeks and customer service is pathetic. Did two visit...
Smeg
I definitely do not recommend this overpriced appliance retailer!
4 year old microwave with average house hold use, stopped heating we called the service repair line. They sent a repair man out $99 call out fee + $22 every 10mins spent on the job.
$170 later and no resolved issue, so pretty ...
We had an issue with our microwave, the Ange technician attended within hours and fixed the problem with no charge
Outstanding facility & demo staff supporting high end kitchen products. After sales service with what for others could/would have been "a problem" was exceptional.
Excellent service from the first call to the last detail
Service desk very polite and happy to help.
Technician even cleaned under the dishwasher before putting it back in place
Smeg is great only required once for a hose change
Rang about my Rangehood, where the indicator light to clean the filters keeps flashing and there is still grease on the motor. Was told there was nothing you could do about the grease on the motor - only supposed to clean the filters - all customers have the same problem. And then was advised how t...
The staff here are amazing especially at the spare parts counter,very helpful and friendly and know their products, thank you for such great service.
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Support when you need it and the products say quality and class. Drop in to the showroom. Super friendly and supportive staff
Both dishwasher and Microwave failed within 4 years, cost under $200 to fix.
Dishwashers stainless steel door has also started to rust on the sides and it looks unpleasant.
When you pay a premium for any product you expect cretin level of quality and not a inferior product.
I would not buy...
Kelly. the customer service agent was the best part of being here.
The SMEG appliances are absolutely gorgeous! The showroom was great and the products absolutely stunning.
Experienced exceptional, person service from both Charlie + Oscar from the service department ensuring a problematic oven was fixed in time for Christmas. Standing by their brand!
Thanks to Smeg, Had Agws out and fixed my dishwasher.Will highly recommend this company and brand.
I would like to thank Smeg and AGW for sorting out the problem I had with my oven. They delivered on what they have promised.
Worst service ever, they put a faulty stuff which doesn t work at all from the beginning and plays around for the warranty.
We were supplied by a smeg dishwasher by clarendon home and failed to work at 1 year and 6 months old. The Issue was it does not turn on.
When I talked to the service, customer service officer was Kelly and she mentioned we need to find a control board.
Mentioning control board straight away mean...
Would not buy Smeg again. Purchased a range hood a few years ago and shortly after it was installed it broke and had to be repaired. Bought an oven a few months ago and the fan broke and was super noisy. I called them for repair and it took several weeks for the repair to be done, that meant that I ...
amazing customer service by Paulo N. had an issue with a product we bought (not even directly with Smeg) and Paulo organised a prompt replacement - no hassle at all. thank you Paulo N.
got a smeg induction cooktop and is the most frustrating thing, can only use one at a time because it gets confused and doesn't work.
also have a smeg kettle which is way overpriced and ours leaks so your better off getting a $10 from kmart which will do the same thing and not leak.
One of the world's great brands, a beautiful showroom. If looking for appliances it's worth checking out.
not happy jan. We bought our smeg oven SAC399X8 in 2012. 4 years ago , and we have had 4 things go wrong with it in that time. Just now , the oven has blown again. No lights, no nothing ! last time (6months ago) it did the same thing and when the tech came out they said it was the thermastat! Not a...
Secritary at front counter was extremely rude and unhelpful, having attitude from our first hello. We will never go back and buy Smeg products again!
Don't buy a Smeg. A thousand dollar dishwasher should not have the hoses fail (twice). The exhaust hose used is about as cheap as you can get. It splits between the corrugations spraying dirty water into the cupboard where you dishwasher lives.
The cover should not fall off the door opener. ...
I have switched from another brand to Smeg. I am very disappointed and frustrated with the dishwasher performance. I am constantly re running the cycle or washing by hand due to some dishes not been cleaned during the cycle. After a cycle I some times find the dishwasher tablet has not dissolved,...
had issue with my oven and within 3 days had it fixed at a very reasonable cost . excellent after sales service and i highly recommend buying this product that has the backing to look after you when you need it.
Thanks for your wonderful service. Nice to have a company exceed our expectations. Well done Smeg.
I received absolutely amazing service by Karen the supervisor. The previous person i spoke to was really unhelpful but i was so grateful to have Karen take my call.
After having an issue with my oven, Karen was quick to send someone out to fix the problem, all while listening to my concerns and p...
Had an issue with my microwave globe...took it to SMEG...fixed on the spot, there and then for a very reasonable price... Had a wander and looked at their range of other larger household appliances......I want them all!!
Cooktop SIHP264S has failed one element after 5 years and the spare parts cost is ridiculous at $1160 when a new entire unit is approx $1900. I won't be buying either.
Very friendly and helpful staff! Love my SMEG kettle and toaster!
like most things made in Italy the only thing premium about them is the price. Our Smeg oven worth thousands of dollars is absolute junk. Do yourself a huge favour and buy one of the many Australian made ovens that are out there at a third of the price.
In my opinion, Smeg has the best customer support in Australia. I have dealt with Steve Cullen and Lesley Anne from Smeg Service Department when I experienced some issues with my Smeg Oven. Both are extremely helpful and supportive. I am grateful to both for their excellent support. I m very happy w...
I'm so impressed with Smeg Australia. I had a recent issue that they totally didn't need to assist me with, but they did help and exceeded my expectations - A massive thank you to Jeff Gormley and the Smeg customer service team. This is a decent brand
Don't honour warranty. Anything goes wrong within 1 week of purchase they would charge for service. Customer service lady was extremely rude. Worst cust service ever
Very disappointed with the serviceman. I was told the damaged part for my rangehood was no longer available and I would need to buy a new rangehood. I contacted Master Appliances, they had no problem finding the necessary part and fixed my rangehood today. I will not be using your company if I need ...
I don t know what the showroom is like, I m sure it is beautiful. But Smeg as a product, I would not touch. I ve had a brand new oven replaced twice in a brand new property. My current property already had Smeg appliances, the dishwasher had to be replaced within 3 months and the oven has died withi...
If only other brands maintained this standard of customer support. Had a problem with my Smeg microwave, sent an email to Steve Cullen
National Service and Spare Parts Manager on a Sunday afternoon and he responded later that night. He couldn't do more to help, Smeg/Steve provided outstanding custo...