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Santa Clara Marriott

4.2· 1,727 reviews
Average ratingGreat
4.2/ 5

Based on 1,727 reviews

546%
440%
39%
21%
14%
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What reviewers say about Santa Clara Marriott

Generated with AI from 1,727 reviews on Trustburn · updated 35 days ago

Across the cross-section of reviews on file, customers often describe the staff and service as great or excellent, and several mention the property as charming or well equipped for business, though a few note that the rooms feel plain or dated.
What are the most common complaints about Santa Clara Marriott?

The critical reviewers most commonly wrote about rude or unhelpful staff, rooms and air conditioning described as old, noisy, and dirty, and reservations or quoted rates that were not honored; however, this is only what the lowest-rated reviewers said and does not represent the overall picture.

AI-generated from reviews on this page. Verify anything important with the company directly.

Stephen Fluin
Reviews 1

Nice quiet hotel with extremely courteous staff. We were there for a developer conference and a group of us stayed up very late in the lobby of the hotel. We were having a lot of fun and we were a very noisy group. Security staff didn't try to shut us down but helped us get water for the guests. They put up with us when they didn't have to and they helped us out.

Agn Janu kevi i t
Reviews 1

They charged $315 for a room that hasn't been updated in... Hell knows how long, and there was a lot of pipe noise from when hotel guests would turn on hot water in shower. Honestly, motel 6 looks nicer than this "upscale hotel". The smell is musty and the a/c is old and loud. I would give one star (price/quality ratio is really bad) but the hotel staff was really pleasant and upgraded us to a nicer room. It is still hard to understand why they would charge so much for the room that's in the picture.

John DeArmond
Reviews 1

Would not honor the rate that was guaranteed when I made the reservation on 9/23/17. The duty manager stated that it was because of the Government raising the travel per diem.

Despite having and showing the reservation and it clearly not warning an increase of the rate she continued to not honor it!

Only after a lengthy and conversation that a few people heard did she finally agree to what was promised in writing (reservation).

When did it become okay to NOT HONOR WHAT IS
/WAS CLEARLY STATED?

Check and confirm your reservation before they bend you over!

Pablo Esteban Kauer
Reviews 1

The hotel is very nice, it is a huge hotel with several floors.

I was staying on the 14th floor, next to the presidential room, which is the highest floor of the hotel and the room was huge, with a very high ceiling.

It has very good details such as all kinds of creams, shampoo, mouthwash, creams, everything.

Beds are very comfortable and cleanliness is 10 points. The feeling is of a 5 star hotel and not 4.

It has a swimming pool, several bars, a restaurant, parking lots, and disabled access.

Attention is a 10. The treatment of all the people in the hotel is excellent, always friendly and with a smile. They really make you feel unique.

If you go to Santa Clara, this hotel is highly recommended.

George V
Reviews 1

This review is just for parking. Went to the Coldplay concert and I didn't want to pay $50 for parking at the stadium and get bogged down in traffic afterwards. Parked at the Marriott for $25 and then avoided most of the post-concert traffic since the Marriott is not right next to the stadium. The only downside is that it's probably a 20+ minute walk each way to get from Levi Stadium to the Marriott. I would do it again though.

Gary Ma
Reviews 1

standard Marriott fare. Surprisingly noisy if your room faces the take-off flight path even though it's not next to the airport. Another example of hotels trying to woo you with bells and whistles but neglect the most important factor of all: providing a quiet place so you can SLEEP. Hotels just don't put sound insulation high on their list. If it weren't for the great staff, I would have rated this place one star.

Hortencia Cordova
Reviews 1

My family and I took part of a conference in July 2018 and the hotel and staff we very nice and accommodating for such a huge organization . The rooms were super comfortable , clean and so nice . My kids loved the amenities . We loved it as a family and the location was great . Approximately 1 hour from SF if you want to do a day trip ! Hope you guys enjoy your stay

Dennis Doiron
Reviews 1

Nice hotel. Nothing special though. Rooms are kind of small and there are no extras unless you pay extra. Parking is $15 per vehicle per night. Came here with 3 vehicles for 2 nights $90 later! When I made my reservation they said nothing about a parking fee. Added $9 extra to each room per night.

Allyson Z
Reviews 1

The location was convenient for us and close to the freeway. The hotel and rooms are a bit older but still clean and look nice. The pool is huge and so are the two gym rooms. The staff were amazing and went above and beyond to make us feel welcome and comfortable. It was my one year olds birthday and they all signed a card and sent up cookies, milk and a couple little toys to the room.

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