Saint Francis Care

Is there a program for high schoolers interested in surgery ?

Arrived at the emergency room with my 2 month old at 6pm and its now 12:17am. I spoke to other patience and found out they had been here way earlier; since 2pm in the afternoon....almost a 12 hour wait!!?!?! RIDICULOUS!!! Worst hospital!

They tread you very special they are very friendly and nice thank you

I've been on hold with the medical records department for 45 minutes. Very upset! Please get someone on the phone with me asap, my shift is going to end by the time someone picks up.

The ER experience that I had was awful. The sense of urgency with the nurses and other staff is lackluster, as it took 4 hours and 45 mins before the doctor came to our room for the FIRST time. The urgency that I had expressed over a heart issue my mother was experiencing finally motivated the nurse to come back just to hook up an IV. I don't know about the non ER departments, but if you're in a hurry with an medical issue that doesn't involve the loss of a limb, go somewhere else. Seriously.

Another hospital told us that someone we cared about was going to die, nothing could be done, and we'd have to make our peace. We transferred the individual from the original hospital to St Francis.

St Francis identified the issue, took care of the individual, and assisted the individual through a full recovery within a week.

If we left the individual we cared about at the original hospital, that person would have very likely died. St Francis's expertise made the difference between life and death.

The worst customer service the worst visit I have ever got in a hospital facility. I went to the emergency room At 10 AM the lady that s in the front ask what I m being seen for and then proceeded to give me rude nasty information saying oh well they might not test you for that! It seems like they just hire anyone. The healthcare facility is supposed to be a Caring empathy place where you can get help. Not in Saint Francis. They need to literally higher professional workers that actually care about their jobs. These workers make this facility feel like a dump. And it s really sad because it s actually very convenient to go to this hospital facility because there barely any emergency facilities in Hartford. I would honestly say to go to Hartford emergency room.

I have been in the emergency room since 2pm now it is 5:41pm due to really bad abdominal pains and i have yet to see the doctor. Horrible nurses, horrible waiting room and waiting time.

ask for help to make a appointment to see a doctor they told me to call Newington when I explained to the lady that I have no car

Horrible service ! waited 6 hours for a xray and doctor in er told me nothing they an do to help me but discharge paper tells me to go see a neurosurgeon never going to this hospital agin and will friends and family know and to spread the word

The nurses on the green 8-1 awesome!! Thank you for caring for my dad in his last days. They were there for all of us.
Also the pain management team!!! Thank you!!

I CAME HER FOR ISSUES WITH MY LUNGS . AND THE MEDICAL STAFF WAS VERY NICE AS I WOULD HAVE HOPED ,
AND THE I FELT THE SURGEON WAS THE VERY BEST IN HIS FIELD
WHEN IT CAME TIME TO BE TREATED I WAS VERY HAPPY WITH THE HOLE STAFF AND AFTER CARE

Needs caring staff.needs a good dancing and already freashner

Horrible ER. 2 hours 20 min for an ice pack or any treatment. Would never suggest going here for any type of treatment.my fiancee asked to be transferred to another hospital multiple times. Nurses were rude, shift change was better but I would never allow anyone I cared about to go there again. Best part they couldn't figure out what was wrong with her.. good luck hope she doesn't die. Come back to us for a check up. NO thank you! They are not racist, they are incompetent. Lucky this was not a law suit and had proper medical treatment after leaving.

Very racist at the hospital; they put me in the ER hallway! I had to demand a room. Nurses are very uncaring and hard! It s like they have no emotions for patients. Went and had to stay the entire day for them to give me two laxative prescriptions!!!!!! They NEVER resolved the problem. I m still uncomfortable and in pain!!!!!! Worst hospital ever!!!! GO TO HARTFORD HOSPITAL

Customer service is horrible and they need remedial training- so disgusted!

Very clean and has a very loving staff i will never forget my cna nurse Roxanne. She was very nice and caring and took very good care of me thank you Roxanne :)

Listen I got seen eight away and my.nurse her name was Janice she was so Good to me . And she smelled really nice too. I am more than happy with the treatment I received. Hands down the best experience I've had here.

The doctor was nice, but this place is a joke when it comes to caring about the patient! GF came in after constantly puking for hours at home and they stuffed her in a room while she dry heaved for 25 min till I went out and cussed everyone out and said she needs some help! The lack of compassion here is repulsive! When I went in for back pain on my surgery I got medication in 5 min to alleviate my pain, this place just took 45 min just to get some nasua meds and alleviate her symptoms, after asking her to pee in a cup, hook up to a machine for blood pressure stand up and lay down and asking about her insurance while she is dry heaving! Absolute joke man, will not be coming back to the e.r. here under any circumstance

My insurance company paid them money that I already paid and St Francis representatives have been telling me for a year that I would get the money sent in a check and St Francis continues to not send it. I can't even get on the phone with someone that works at the hospital at this point. They are just holding on to my money.

My Mom passed away at St Francis Hospital due to complications, post op. She spent almost a full month here and although we lost her, I cannot say enough about the caring nursing staff and the excellent overall care she was given. My personal maladies resulted in 3 admittals to St Francis. Again, the care was excellent. The nursing staff made me feel comfortable and informed every step of the way. Every one of them were professionally skilled in excellent patient care. Most recently, my daughter had a baby here and the care again exceeded our expectations by leaps and bounds.

Two out of my three personal experiences through the ER, were quick and I received immediate attention from caring professionals.

In summation, 6 different visits involving myself and my family, all resulted in a five star experience. That average is commendable.

This was the worst hospital experience I ve ever had! I was put in a coma for 8 days and I remember not being able to talk, move because I was in restraints (everybody is when you are on a respirator) but they are supposed to keep you in a coma!! I was awake!!! I remember the nurses taking about me! I have PTSD and I was freaking out on the inside! They also give you a medication to paralyze you so I couldn t move my mind was awake but my body wasn t!! When I woke up I thought they were going to kill me! And no visitors because of the Covid-19!!
I did not have the virus! But they put me on a Covid floor!! 3 negative tests so I guess I am safe!! What a nightmare!!

Update: Hospital called me after reading bad review. They are going to talk to everyone about my experience. They are going to talk to the two nurses who were the only ones kind to me. Put something nice in their record's. They would do Clara Barton and the profession of nursing proud.

Doctors and staff are really nice and cooperative. Very professional. They treat you well.

Bad stuff we wait 3 hours in the emergency room and no one come for us then we left this bad hospital

Ive been here on numerous of occasions and had to wait over 3 hours ro be seen. Dont come unleas you absolutely have too.

ER STAFF ARE RUDE. Went tonight and left pissed as hell. There's this one middle age bald headed white guy on the front desk whom seem to be the most disrespectful human being I've ever come across. He who showed no sympathy or respect didnt even bother to look up while we spoke with him!!

Was visiting from out of state when an emergency arose. Revived great prompt care from the er. My nurse Maddie was great and made sure I had everything I needed and was comfortable. The doctor Dr. Zucker explained everything and even though she was busy made time to check in and make sure I was ok. Was admitted to the observation unit and my nurse Alex was great and ontop of everything. Also Liz from iv therapy made me feel at ease when she was placing my iv. I was moved to the icu step down and the care was great there to. Would recommend to any of my friends and family. The hospital is not where you want to visit on vacation but everyone made it a very pleasant stay

Very good hospital the best one in Hartford Connecticut

Excellent care which includes enormous compassion from the Drs, Nurses, Aides, Assistants . The care you receive on the surgical floor post surgery and the Oncology floor where you re feeling so ill can t be topped. I m thankful for the exceptional care I ve received there on every possible level.

I have to say that all the staff on 7-7 the bariatrics Dept ,doc Perillo entire crew are absolutely amazing,they essentially saved my wife's life from complications from another hospitals screw up from a surgery she had, I honestly love the whole floor we were on the nurses were awesome and on top everything morning,noon,night thank you all from bottom of my heart
(Clark)+(Destiny) we been here since April 2nd 2018 till present day but I saw all these negative views and couldn't say my view on the hospital

My First Time Here I Give 10 To This Hospital And Staff From The Endoscopy Department Staring From The Girl At From Counter She Is A Very Kind Person She Take Care Of You Right Away God Bless Her Hearth And Last The Nurses And Medical Staff The Doctors All Of Then Treat Me Kind And Respect Making Me Feel Part Of Them Like To Give Them A Big Thanks For All Your Cares And Concerns GOD BLESS YOU ALL Good Job

HORRIBLE!!!! Worst experience of my life!!!! Very neglectful and rude!!!! Doctor was very rough in handling my back, he knew i was in aA LOT OF PAIN
WORST PLACE EVER!!! Basically told me to go home because i didnt need to be here

I would never trust my health and life to any other hospital around.

Terrible. My daughter is pregnant was having sharp pain she went in at 7:45 pm and did not get seen by a doctor till 11, then she told them she has been throwing up and they didn t even give her medicine till they was going to discharge her when they seen she started throwing up. Ridiculous plus the time she has been in there. I understand it s an emergency room but come on almost 9 hours in a hospital so that they can tell her she has pain due to her stomach growing due to the baby, are you kidding me. Need to get better in emergency rooms honestly or get better doctors or something.

The staff was nice but the prices are astronomical. Over 1200.00 for a pre-natal ultrasound!

Went here for an ablation. All the employees I came in contact with from admitting, ablation staff, recovery and after care were caring, knowledgeable, and professional. I highly recommend this hospital. It is exemplary.

I recently had a medical emergency and went to St Francis Hospital because I had heard such great things about their care. As a small business owner I am passionate about making sure my customers get a great product and service, and I have to say, this hospital is fantastic top to bottom. From the time we were greeted in the ER to the end of my recovery from what turned out to be an emergency surgical procedure, EVERY person, and there were many that had something to do with my visit, EVERY person was wonderful; warm, engaging, sincere, helpful and everyone displayed a much appreciated sense of humor- all of which I found very comforting. Technically they were excellent- I recovered very quickly with minimal discomfort and was back to normal in a very short period of time. Someone has spent a lot of time hiring and training the right kind of people to create such a caring and technically proficient culture top to bottom. St Francis Hospital is a wonderful place for care if you or a loved one should be in need. I highly recommend them!

I've been here 3 days so far and every personal has been very polite and kind ,right now I can say I'am taking well care of. Thank to the 10 th floor staff. Bless you all.

You let my boyfriend die. He was a strong man. You have the skills, medicine and knowledge to heal him and your politics and ways of means killed him. Your coordination with Smilo Cancer Center sucked . He was not the first to have this .When things where working you stopped it. The care was mediocre and in life and death situations that is unacceptable. He had a strong will and trusted you all. You failed. Now the love of my life has been taken. His name is Leo Souza remember that name.

Do not have your baby here!!!! We were treated like a liability. My story is to long to share but I urge you to seek another hospital for child birth.

I went here to see a doc here. This is a very large and extensive hospital. I thought their wait time and docs were fabulous

Endocrinology department is trying to kill me. the office staff is completely unprofessional and incompetent. Call in a prescription over a week ago. Insurance requires a prior authorization form to be signed. The office staff had not returned the form after a week. Called after I confirmed that the insurance sent another and they decided to close there office while they moved...two days before the holiday weekend! I have left messages, so has the insurance company with no reply. I have two uses of insulin left before i am out and that s before Christmas. The hospital cant get in contact with the department and no one higher up will answer my phone calls. If i end up spending Christmas in the hospital it s their fault.

went few wks ago for a mammogram to Nod road facility in avon. gave reception my new insurance card and watched while it was scanned into my record. last night, Friday, September 22, I get an automated call at work at 7 pm telling me I have no insurance. what, the right hand can't tell what the left is doing? I should call back during business hours to arrange payment? don't call me on a Friday night at work AFTER business hours and ruin my weekend. oh I will call on Monday, and I plan to give them a piece of my mind and that I will from this point forward go back to Jefferson xray at riverdale farms in avon. I am 100% covered for this service.

Had four kids here on my last and they gave me a epidural and now telling me I am noy active labor anymore they are getting unorganized ready to have my baby somewhere else becareful they are not the same lost all my respect

By far a great experience and a very friendly setting.

I am convinced that some of the nurses trained at Guantanamo Bay. They had the bedside manner of Heinrich Himmler. I will never go to this concentration camp again.

THEY ARE SOME THIEVES AND NOT WITHOUT MEDICAL PROFESSIONALISM.

THEY ARE THIEVES AND WITHOUT MEDICAL PROFESSIONALISM.

If I could give 0 stars I would. If you or your child is assigned to Alexandra Cabral ask for a switch. My sister was at St Francis while we were being advised on places to send her for her current issues. I called Alexandra no less than 4 times. All of which she ignored, didn't get back to me, or was out of the office. She also did not answer my father who is my sisters primary caretaker. Instead, she dealt only with our uninvolved mother. Alexandra did not bother to hear anyone else's side of the story and won't answer calls or emails to tell us where my sister/my fathers daughter is! Saint Francis if you see this please reach out and let us know she is ok and if she is even still in your facility please! I think the person who is expected to pay and has taken care of the patient for her lifespan at least deserves that information and it is not Alexandra's job to decide who does and who doesn't have the right to be informed.

03/07/19 (M)Tbi,5x ER visits,Multiple MRIs severe headaches,Balance & coordination, Termors, it was like looking out the window but nobody seen in.I would like to give this hospital five stars. Only issue is equality. Well all I seek is Mercy and wellness sometime the answer is in the sky. I prayed and prayed and prayed took 3 Bayer Aspirin 925 milligrams and God answered all my prayers my movement restored my balance and coordination well no trimmers no headaches everything is subsided Lord knows if I knew Aspen was a lifesaver I would just took it in the beginning I'll apologize personally for bills and inconvenience are coming to your hospital I'll be following up with my neurologist who has been my staff and savior during this or ordeal thanks saint Francis hospital all the staff and medical community Nicolas Morelli and family.

I'd give 0 stars if I could. Customer service is terrible. They messed up my bill and it's taking months to fix. I'll never go to anybody affiliated with St. Francis.

I had my first and only child here, and over a year later, I am still angered and heartbroken by how we were treated by the staff. It truly tainted what should have been the happiest days of my life.

the time you spend waiting for a room is outrageous ive been in the hallway on the bed with an iv for the last 7 hours im currently waiting for a room and they said 5 hours ago that they were cleaning the bed and im still in the hallway horrible service

Very racist hospital. My wife came to meet me and they let her fall asleep in the lobby for hours with no answers. Little do they know my black wife is a LCSW. RNs think they are better than everyone. They looked at me and my girl friend like we were nothing even tho we have more degrees than they actually do. They are used to dealing with so much trash that when they get honest hard working people in there, they mistreat ya.

Great hospital my family member is here and she said they take good care her all the time

Great care and service. My wife and I have seen amazing doctors, nurses, and chaplains here. May God continue to bless local people through this institution.

Doctors here are always nice n respectful at each appointment. The emergency room is not so long and plus they saved my life when I was in come from a car accident. Never had a issue like I did in other hospitals

Had a bad experience where we had to wait for 3 hours and also elder peoples waiting like us for 3 hours. Try to avoid if possible

4 hours sitting here after a car accident and they haven't helped me in anyway. still bleeding, still in pain. worst hospital experience i've ever had

I have honestly always had a good experience at this hospital while it may not all be perfect i went through really hard times there and they made it so much better for me from two surgeries and a pregnancy . I am now expecting again and will continue to be seen there . Only thing I'm sad about is not having the same doctors. But im hoping for the best. Everyone has diffrent experiences I personally don't want to go anywhere else. For emergencies or obgyn. As for.the adult clinic it certainly needs to do better . Long waits and it smells like old people. They need to make it more welcoming. That includes the front staff a little.

Don t go to that emergency room with a toothache. They won t give you any medicine to help with your pain. I even went there twice and the third time I said never mind. I have to find an alternative for treatment.

Went with sister through EMERGENCY ROOM for her possible stroke. AMAZING CARE! Timely, thorough, intelligent personal care doctor and nurses, hurray for Michael in ER and Tommy in WEST 87! So reassuring that St. Francis is there to expertly handle this crisis. Thank you all!

Payed the same bill over the phone 3 times, still getting letters in the mail saying it's over due after being told it had been taken care of.

Staff has been nothing but great taking care of my family. Most recent stay Carmelita on the eight floor of the er building was fantastic. Her positive attitude was infectious and truly appreciated during this tough time. Thank you

There is this Nigerian CNA named Favor but goes by the name Melissa she really is terrible! Always on her phone. Horrible attitude and she smells pretty bad. Horrible!!!! See picture below.

Thank you guys, you all are amazing. We are grateful. Had a fall @ my job.

I was just at the St. Francis Emergency Walk-In Center Entrace on 7/12 around 10:00pm before the lockdown. They have zero empathy from the people in the Emergency Walk-In center lobby. They just go on their spiel without hearing what's going on and what people are experiencing while their love ones are in the emergency room. Tried to explain why I needed to see someone that was brought in the emergency room and their spiel is we're just following orders. You cannot see the patient until she gets a room. I guess they don't care, if the person in the emergency room is dying alone. They didn't offer even a phone call. I guess they have to do their jobs no matter how inhumane it can be. I understand protocols, but I also believe that there are cases that are exceptional and reasonable. I'm thankful that nothing bad happened. But if something bad happened because of this policy, I hope they will have regrets. But then again, perhaps they will have nothing because they were trained to be animals!

They were there to help me all the time good people good staff

Before St. Francis was switched out to Trinity Health they were one of the best hospitals in Hartford.
But since, they re not anything I would recommend. My mother went in to have her Gallbladder removed, unfortunately they weren t able to remove it microscopically and they have to cut her open. They accidentally gave her too many narcotics post op and had to give her a dose of Narcan to wake her up.

She was in the hospital for about 3-4 days post post op.
At home she then realized her pain was only getting worse and went back to the doctor. Who shared with her that she should ve never been discharged in the first place, the nurses never showed her how to properly get out of bed, etc. About 3 days after that, she noticed the incision site was very irritated and red. So she then returned, again. A different doctor wrote on her stomach with a red marker and said, come back if the redress matches this color. Less than 48 hours later, she s now sitting back in the ER waiting to get assessed because the site is even more red. Seems that they removed her drain tube way too early. So they have to reinsert a drainage tube. So then she had to be readmitted.

From the minute I walked into the building to the minute I left the care was amazing. The staff in the Ambulatory Care Department was wonderful. Each one of them explained step by step what was going on and each paid close attention to details.

Saint Francis is a joke. You can never call and get in touch with anyone. The phone lines and the people on them are terrible when it comes to customer service. God forbid you have to speak to a doctor at Gengras or confirm an appointment. You'll be completely frustrated and lost trying to reach someone over there. That hospital needs a complete overhaul.

This is the worst place to visit for anything my first and last visit they said emergency I waited 3.5 hrs for someone to tell me take two Advil and get a little rest for $2000 these people are a bunch of criminal in my eyes

My aunt was attended here for about a full week, the staff was very nice and treated her very well. Except for one staff member, seemed to be an African American, she was rude and gave my aunt an attitude just because english was not her first language. Excuse me but even if you can t speak English doesn t voice you the right to mistreat a patient and give them a bad attitude.

I had surgery at St. Francis on 10/4/2018. I have a high deductible insurance plan. I gave St. Francis a substantial deposit against my responsibility for costs. After the insurance claims were processed, my deposit turned out to be larger than my responsibility. I have been requesting a refund from St. Francis for two months. Each time St. Francis has said a refund is processing, given a time frame and then nothing happens. When I call to complain, I am told a supervisor will call me back. No one ever calls. My insurance company has even contacted St. Francis directly and requested a refund on my behalf. Apparently their provider agreement with St. Francis requires timely overpayment of refunds to participants. It appears to me St. Francis has failed that part of their agreement with the insurance company, as again, time passed and no refund. I even looked up who the VP of Finance was at St Francis and emailed her requesting assistance. No response and I have the read receipt.

The refund due me is $379.90. I am a single mother with two children. I am about to pay for a second wisdom tooth extraction in less than a year. I really could use the money due me back. I gave them a substantial deposit promptly when asked before services were rendered. I don't understand why they can't give me an overpayment refund promptly when I ask after services were rendered. I did finally get a call back today from someone who identified herself as a manager. She said she would call again when the transaction was processed. I m not hopeful.

Currently, looking for new doctors for myself not affiliated with St. Francis. This will be a shame as I am a 10+ years patient of my current doctors who are affiliated with St. Francis, have had surgery in the hospital in prior years and I like them. However, I feel I have been treated not only poorly, but unethically, and I am not comfortable going there any longer.

Very dirty except for the entrances shops and the ICU. I mean you would think they would have the janitors do a better job at cleaning up. I had a friend work there and they said it was the most worst experience they ever had working there.

great staff, nice facilities, comforting atmosphere.

17 years ago Dr. John Grady Benson and his team replaced my two hips. Yesterday, he replaced my left knee. The experience here at St Francis versus the experience 17 years ago at Hartford Hospital is like night and day I give Hartford Hospital a B- and St Francis and their joint replacement team an A+. His staff is intelligent, Competent, caring, confident, cheerful, professional, and best of all a serious devotion to my having a very germ free and safe experience.

My mother had to have emergency surgery during the night after being transferred from another hospital. She was gravely ill and needed surgery to save her life. EVERYONE treated us with kindness and total respect - even after being called to come in to work at 4 am to provide emergent surgery . She flew through surgery and they saved her life ! The care she received was superb ! I cant say enough good things . I am a critical care RN and have high standards - those standards were well met. Thank you each and every one of you !!

The emergency room service is DEPLORABLE. Uncaring, miserable, unattentive nurses... one was even rudely snarky. I visited my boyfriend last night. I was there for an hour. He d been there for a full day at the time. No one will tell him what s going on, why he s there (he was moved from another facility when he was a bit out of it, but doesn t know why), I don t think he s actually seen a real doctor. He asks every time a nurse comes in, VERY KINDLY, can you please find out why I ve been moved here and why all these electrodes are attached to me and why I remember talk of surgery when I was woozy, also, why can t I have solid food? NONE of these questions have been answered by ANYONE. For well over 24 hours now. He s anxious and timid and SCARED because NO ONE will tell him what s going on. If you ever need to go to an emergency room, AVOID ST FRANCIS AT ALL COSTS. Go to Hartford hospital instead. If I could rate this joke of a hospital zero stars, I would. Absolutely ridiculous.

Had surgery Monday March 19..still waiting for pathology report a,week later. I have called the women's health center three times with no satisfaction.

Horrible ER treatment!!! Dr. Schiller very rude, and Nurse Julie very neglectful. They left my alone for hours with no water, or anything for her headache. They kept saying they were going to come back but never did.
Avoid this hospital ER if you have a choice. The only staff that was good or humane was nursing aid crew. It is a very sad situation when you are at the mercy of sub standard care.

This afternoon I completed a phone pre-registration for an upcoming surgery. I think the second question they asked me was they wanted to know my sexual orientation. I was left speechless for a minute trying to figure out what relevance that had to the surgery on my ankle. I thought I had heard everything until the next question was "What sex were you assigned at birth?" Really? Assigned at birth? I'm supposed to feel comfortable having surgery at a place where medical people don't have a basic understanding of biology? So far I'm less than impressed. I was expecting to be asked about my political affiliations next, but thankfully that didn't happen. It was the most bizarre phone call.

Very caring and friendly staff all through the hospital and at all levels of care and facility management

The staff was mediocre in the labor and delivery department and their billing department is HORRENDOUS. I will avoid this hospital at all costs and hope this is a helpful warning to those trying to plan for their hospital choice in labor and delivery. They charge more per night than the major Boston hospitals and provide a "service" below par (for instance, the nurse in the delivery room had a different philosophy than mine for labor and delivery and seemed to snub my desire for an epidural). Thank GOD I didn't have my first child at this hospital...I kept thinking of the nurse at Brigham Women's to get me through delivery.

They will do everything possible to release you before you're ready. In the situation of those who are very sick, elderly, etc, this means that if the release you before 3 in-patient days, that you will not be approved by medicare for a skilled nursing home. They get penalized my Medicare if too many of their releases stay past the 3 days. In the case of my sister, who suffered a stroke many years age and could not speak, it we me who had to look out for her best interests. out of approx 20 hospital admissions aver a four year period, I had to fight with them tooth and nail to make sure she could stay UNTIL SHE WAS ready to be transferred. They looked at Medicare penalties. I looked at the well-being of my sister.

One time, they did release her into a hospital sponsored rehab facility, but she was too sick to participate. They then sent her home (instead of back to the hospital). She passed out )with convulsions. (It was now approx 4 days after her final release). So another ambulance ride back to St. Francis, where it was discovered that the UTI infection she had was now A MRSA infection. My sister was a fighter, but from that incident forward, she just gradually lost her fighting spirit. One year later, she was dead.

On an earlier occasion, our father had Alzh ,and bad respiratory problems. He, too went to St. Francis, where he was admitted. We were told there how serious it was, and that they could revive him and get him to a "functional" level. Problem: My father had a living will, and went above and beyond the normal to make it known that he NEVER wanted to be kept alive in those situations. In Connecticut, MD's are not legally obliged to follow the wishes of the patients last directives. His attending MD, (Dr Basu - I will NEVER forget that name) informed us that was going to go against my fathers wishes and start putting the tubes and support systems into his dying body. Panicked, we finally called the nursing home where he had been for 3 months prior, and explained the dilemma. They said, 'if you can get him back here, we'll keep him pain free and follow his wishes'. It wasn't as simple as just walking into his room and wheeling him out, but I'll spare that part of the story. Bottom line is he ended up back at the Home where they treated him with love and dignity. They kept him pain free, and he died two weeks later. If Dr. Basu had his way, he would have probably lived another 3 or 4 months, painfully, fed thru tubes, and barely conscious and constantly aspirating - a situation that he had made everyone aware he never wanted to be in.

I'm running out of space so you won't hear the entire complete stories, nor the other unrelated things that were so bad. God, what a forsaken place. To this day, I regret I did not write to JAYCO (Hospital Accreditation Board) to describe this nightmare. I could write a book.

My dad was a patient recently in the Emergency and the surgery team took care of him. He needed an emergency operation for a hernia and a blockage. dr Shapiro's team was attentive, helpful and supportive.

I'd go back myself and though I haven't had operations myself, is feel comfortable doing so at Saint Francis. We felt papa was under the best and safest care. There were many nurses, assistants, and surgeons who were great. Thanks to them.

Worse nurses, doctors, pysch staff and zero bed side Manor. Would not give me my pre prescribed meds cause I tested dirty for weed. Let me go without Clonazepam and refused me non narcotic sumatriptan during a cluster head aches attack. I'd give them -5 stars if I could.

I am a patient of the pain clinic, they no longer take appointments and tell you the day before th e time of your appointment. As somebody with a full time job and young family, it makes it very difficult to come here any longer. I will be looking for a new Hospital. St. Francis is going down hill fast.

Worst business I've seen in a while especially for a hospital. I highly recommend that people don't go there so they can avoid a migrane from dealing with the multiple major issues I had to deal with in the matter of 3 minutes. These included a price of 14.95 or something like that for a phone call to a patient, nurses who think there job consists of nothing at all, and above all a stale rudeness throughout the entire experience. If anyone decides to take a chance with this hell hole, then best of luck to you. Hope you make it back out alive and well.