Based on 11 reviews
Saigontourist is a travel agency operating since 1975, having served over 5 million customers across more than 40 countries and 1,000+ tour programs. The company holds a 4.1 out of 5 rating on Trustburn from 11 reviews and is recognized for 10 consecutive years as a National Brand of Vietnam. It offers domestic and international tours, flight tickets, and airport fast-track services from its headquarters in Ho Chi Minh City and branches nationwide.
The company offers a Fast Track service at Tan Son Nhat Airport with specific codes like AD01 for domestic arrivals and AI01 for international arrivals. This service provides priority handling for check-in, baggage claim, and immigration procedures to save time during peak hours. It is designed for travelers with tight schedules, elderly passengers, and families with young children who need efficient airport transfers.
Saigontourist provides a wide range of tours including the Mù Cang Chải – Sapa – Fansipan – Lai Châu – Điện Biên – Mộc Châu itinerary starting from TP.HCM on Vietnam Airlines. Other highlighted trips include the 3-day Cà Mau U Minh Hạ experience and the 4-day 3-night Đà Lạt tour featuring Madame De Museum and Langfarm Center. These packages are available for both domestic and international travelers.
The company operates 18 branches across Vietnam, with its main office located at 08 Đồng Khởi, Phường Sài Gòn, TP.HCM. Additional offices exist in District 1, District 5, Tân Bình, Hà Nội, and Hải Phòng, each with dedicated local phone numbers for customer support and booking inquiries.
According to the company's own description, their core values include safety and trust, sustainable tourism, superior quality, secure transactions, 24/7 support, and meticulous attention to detail. They emphasize being pioneers in connecting the world, resilient in facing challenges, and passionate about inspiring travel experiences for every customer.
The company has been operating since 1975, making it over 51 years old as of the current context. This long history is highlighted as a source of experience and reliability for travelers seeking established tour operators in Vietnam.
Reviewers consistently praise the tour guides for being knowledgeable, friendly, and excellent at providing interesting information. Many also commend the comfortable accommodations and well-planned itineraries that ensured memorable trips for their groups.
The Trustburn rating is 4.1 out of 5 stars based on 11 reviews. The distribution shows a mix of ratings, with several 5-star reviews highlighting excellent experiences, alongside some 3-star reviews that still acknowledge positive aspects like friendly staff and clean accommodations.
To book a tour, customers can call the hotline 1900 1808 between 8:00 and 22:00 daily, or send an email to info@saigontourist.net. The office hours for the main contact center are 8:00–17:00 on weekdays and 8:00–17:00 on weekends, with 24/7 support available even on holidays.
Saigontourist serves a broad range of destinations including Phú Quốc, France, Japan, China, and Đà Nẵng. They offer tours in various languages and cater to diverse markets, from solo travelers to large groups, with specific services for both domestic and international clients.
The company's website mentions a special promotion offering a 20 million VND discount per customer between November 2nd and November 8th. Additionally, they have specific tour packages for Lunar New Year 2027, such as the 6-day 5-night Cao Bằng – Hà Giang trip starting from TP.HCM.
For urgent travel needs, the company provides specific services like the 'Đón Quốc Nội' (AD01) and 'Tiễn Quốc Nội' (DD03) at Tan Son Nhat Airport. These services ensure quick and convenient handling of passengers arriving or departing from domestic flights.
The company's website states that email responses are provided within 2–4 hours during business hours (8h–17h30, Monday–Saturday). For urgent matters, the hotline 1900 1808 is available 24/7 to handle any issues that arise during the trip.
Saigontourist is described as a leading online travel platform in Vietnam, connecting millions of travelers with unique exploration experiences. The company emphasizes its role in creating inspiration and building a new era of travel experiences through its dedicated team of professionals.
The official website of Saigontourist is saigontourist.net.
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I recently went on a trip organized by Saigontourist, and I couldn't be happier with the experience. The tour guide was excellent, providing interesting information and ensuring we had a memorable trip. The accommodations were comfortable and exceeded my expectations. I highly recommend Saigontourist.
I recently booked a trip through this tour company and it was fantastic. The tour guide was knowledgeable and friendly, and the itinerary was well-planned. The accommodations were comfortable and exceeded my expectations. I highly recommend this company for your travel needs.
We had an amazing time with Saigontourist. The tour guide was very friendly and knowledgeable, making the trip enjoyable. The accommodations were clean and comfortable. We would definitely use Saigontourist for future travels.
I recently went on a trip with a tour company and had a fantastic time. The itinerary was well-planned, and the tour guide was knowledgeable and friendly. The accommodations were clean and comfortable. I would definitely recommend this company for your travel needs.
I had a great experience with Saigontourist. The staff was very friendly and helpful. The tour guide was knowledgeable and made the trip enjoyable. The accommodations were clean and comfortable. Overall, I highly recommend Saigontourist for your travel needs.
👍 Saigontourist provided an excellent travel experience. The tour guides were friendly and knowledgeable, and the accommodations were comfortable. The itinerary was well-planned, ensuring we had a memorable trip. I would highly recommend Saigontourist to anyone looking for an amazing travel experience. 👍
Saigontourist provided an unforgettable experience for our group. The tour guide was exceptional, ensuring we enjoyed every moment of our trip. The company went above and beyond to accommodate our needs. I highly recommend Saigontourist for any travel plans.
I recently took a tour with this company and it was amazing. The guide was very knowledgeable and made the experience enjoyable. The accommodations were comfortable and exceeded my expectations. I highly recommend this company for your travel needs.
👍 The services provided by Saigontourist were excellent! The staff was friendly and accommodating. The tour guide was knowledgeable and ensured we had an incredible experience. The accommodations were comfortable and exceeded our expectations. We would definitely book with Saigontourist again. 👍
We had a wonderful time with Saigontourist. The tour guide was friendly and knowledgeable, and the itinerary was well-planned. The accommodations were comfortable, and the food was delicious. We highly recommend Saigontourist for your travel needs.
👍 I had an excellent experience with Saigontourist! The customer service was top-notch, and the tour guides were friendly and knowledgeable. The accommodations were comfortable and exceeded my expectations. I would definitely book with Saigontourist again in the future. 👍
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