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Getaway africa travel and tours

4.2· 9 reviews
Average ratingGreat
4.2/ 5

Based on 9 reviews

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Based on 9 reviews, listing data and website checks · updated yesterday

What is Getaway africa travel and tours?

Getaway Africa is a travel agency based in Kraaifontein, Western Cape, South Africa, that specializes in guiding safaris, overland tours, and holiday packages across Africa and beyond. The company offers services including accommodation, car rental, and visa applications for destinations such as Botswana, Mozambique, Zambia, Kenya, Namibia, Zanzibar, Malawi, Seychelles, Zimbabwe, Maldives, South Africa, Egypt, Mauritius, and Tanzania. Their team consists of experienced consultants like Annelie Vermeulen, who has served clients since 2007, and Gert Vermeulen, who joined in 2010, ensuring personalized and knowledgeable travel planning.

Where is the company located and what does that mean for travelers?

The business is located at 150 Buitekant street, Brackenfell, Kraaifontein, in the Western Cape region of South Africa. This location places them within the Western Cape, allowing them to serve clients planning trips to both Southern and Eastern Africa. Their proximity to major South African hubs facilitates easy coordination for overland multi-country tours that include stops in Namibia, Botswana, and Zimbabwe.

Who is the ideal customer for this travel agency?

Getaway Africa caters to honeymooners, couples, friends, and first-time safari-goers seeking authentic luxury or budget-friendly options. They are particularly suited for those who want tailored guided tours, wildlife expeditions, or overland adventures. The company explicitly mentions being ideal for honeymooners looking for adults-only resorts like the RIU Palace Zanzibar, as well as families or groups wanting multi-country experiences.

How can a customer start booking a holiday with this agency?

To book a trip, customers can visit the website getawayafrica.com, fill out a booking enquiry form, or directly contact the team via email at enquiries@getawayafrica.com or by phone at +27 21 982 6164. The process involves selecting from a wide range of holidays, international tours, and safaris, then providing personal details to arrange the itinerary. The company emphasizes a personal touch, ensuring clients can relax from the first email to their return home.

What specific travel products and services does the company offer?

The company offers a variety of specific products and services, including guided safaris, overland multi-country tours, and tailored holiday packages. They also provide car rental, visa application assistance, and travel insurance as part of their travel ecosystem. Specific destinations highlighted include the Okavango Delta in Botswana, the Serengeti and Ngorongoro Crater in Tanzania, and the Garden Route in South Africa.

Who are the key people behind the business and what is their background?

The team is led by co-owners Annelie Vermeulen and Gert Vermeulen, with senior consultants like Deline de Jager and marketing specialist Danica Schepel. Annelie has been with the company since 2007, while Danica joined in 2023, bringing a passion for travel. The small team structure allows for intimate connections and personalized service, which is a key differentiator from larger agencies.

How long has the company been in operation?

The company has been operating since at least 2007, as indicated by Annelie Vermeulen's tenure. They have a long-standing presence in the industry, having made lasting connections with clients and suppliers globally. Their history includes serving clients for over a decade, building a reputation for authentic African safari experiences and reliable travel planning.

What makes this agency different from its competitors?

The company's website states that they offer 'authentic luxury African safaris' and 'wildlife expeditions in East Africa' as unique selling points. They emphasize a 'personal African touch' and tailored itineraries that showcase the real East Africa. Their approach focuses on creating memorable experiences with newly gained friends and special memories of the destination.

What are the office hours and how can clients reach the team?

The business operates on a Monday to Thursday schedule from 09h00 to 17h00, with Friday hours from 09h00 to 16h00, and is closed on weekends. This schedule ensures that clients can reach the team during standard business hours for inquiries and bookings. The office is located in Kraaifontein, making it accessible for local meetings if needed.

What do customers most appreciate about the service?

Reviewers consistently praise the knowledgeability and friendliness of the tour guides, as well as the well-planned itineraries and comfortable accommodations. Many customers highlight the delicious meals and the ability to see amazing wildlife and stunning landscapes. The guides are frequently described as making sure clients have a great experience despite any minor accommodation issues.

What are the common complaints or areas for improvement mentioned by customers?

Some reviewers noted that while the itinerary was well-designed, some accommodations were not up to par, and one review mentioned a few reservations needed. However, the overall sentiment remains positive, with many stating they would travel with the company again. The 3-star reviews still acknowledge the guide's professionalism and the well-designed itinerary.

What additional features or services are available beyond the main safaris?

The company's website includes a section on 'More Car Rental' and 'Visa Application' as part of their services. They also offer 'Travel Insurance' to ensure client safety. These additional services are integrated into their booking process, providing a one-stop solution for travelers planning complex itineraries.

Can you give examples of specific packages offered by the company?

The company offers a '4 Day Kruger Safari - Honeymoon' package and a '3 day Sossusvlei Shuttle' in Namibia, as seen in their testimonials. They also have a 'United Kingdom - Self Drive package with flights from Johannesburg', showing they cater to international clients with specific flight arrangements. These examples illustrate the variety of packages available.

What is the official website of Getaway africa travel and tours?

The official website of Getaway africa travel and tours is getawayafrica.com.

How is Getaway africa travel and tours rated on Trustburn?

On Trustburn, Getaway africa travel and tours has a rating of 4.2 out of 5 based on 9 reviews.

AI-generated from reviews on this page. Verify anything important with the company directly.

Amanda Gentry
Reviews 1

😃 We had an incredible trip with Getaway Africa Travel and Tours. The tour guide was friendly and knowledgeable, and the itinerary was well-planned. We got to see amazing wildlife and stunning landscapes. The accommodations were comfortable and the meals delicious. I would highly recommend booking your African adventure with them! 👍

Amber Hatcher
Reviews 1

I recently took a trip organized by this travel company and it was a great experience. The tour guide was knowledgeable and friendly, and the itinerary allowed us to explore the best of Africa. The accommodations were comfortable and the meals were delicious. I would definitely travel with them again.

Daniel Gazzuolo
Reviews 1

I recently booked a trip through an online travel agency and had a wonderful experience. The itinerary was well-planned, and the tour guide was knowledgeable and friendly. I enjoyed every moment of my trip and would definitely recommend this company to my friends and family. The prices were reasonable and the service was top-notch.

Donald Bernsteel
Reviews 1

The trip organized by Getaway Africa Travel and Tours was good overall. The itinerary allowed us to see many beautiful places, but some of the accommodations were not up to par. However, the tour guide was knowledgeable and made sure we had a great experience. I would recommend them with a few reservations.

David Menard
Reviews 1

Our trip organized by Getaway Africa Travel and Tours was absolutely amazing! We had a wonderful time exploring the wildlife and experiencing the local culture. The tour guide was friendly and knowledgeable, and the accommodations were comfortable. I highly recommend booking with them for an unforgettable travel experience. 😊

Brendan Sullivan
Reviews 1

👍 I had an incredible experience with Getaway Africa Travel and Tours. The safari tour exceeded my expectations in every way. The guide was friendly and knowledgeable, and the wildlife sightings were unforgettable. The accommodations were comfortable, and the food was delicious. I would definitely book with them again!

Luca Re
Reviews 1

I recently went on a trip organized by this travel company and it was fantastic. The itinerary was well-planned and allowed us to see the best of Africa. The tour guide was friendly and knowledgeable, and the accommodations were comfortable. I highly recommend booking with them for an amazing travel experience.

Jason Wyrick
Reviews 1

The services provided by Getaway Africa Travel and Tours were excellent. The company organized our trip smoothly and efficiently. The tour guide was knowledgeable and friendly, and the accommodations were comfortable. I would highly recommend them to anyone looking for a great travel experience.

Douglas Schuling
Reviews 1

The tour we took with this company was amazing. The guide was professional and knowledgeable, and the itinerary was well-designed. We had a great time exploring the wildlife and experiencing the local culture. The accommodations were comfortable, and the meals provided were delicious. Overall, it was a fantastic trip that exceeded our expectations.

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About Getaway africa travel and tours

Address
150 Buitekant street, Brackenfell