Jerome Cabbagestalk always gives me excellent service each time I visit the dealership, even if I am there for service only. My Jaguars have all been bought from him and I will continue to do so because of his excellent service. He always has time to help his customers. Jaguar service is excellent t...
My Wife and I bought a car from Roberto and we would 10/10 recommend anyone coming to the dealer to ask for him. There were a few items that needed to be taken care of on the used vehicle, and Roberto has always been in communication and responding to my texts immediately. The staff and managers wer...
Craig was very helpful and even came in on his day off to help up complete the necessary paperwork so we could drive. Tyler was also instrumental in helping us expedite the registration process. Thank you both!
In 2010, my wife and I leased a Jaguar XF from Rosenthal and were happy with the experience. We returned and worked with Michael on a new lease. Michael was a pleasure to work with and all the details we discussed via email were accurate once we arrived to close the deal. We even ended up getting ...
I visited this dealership two days ago in search for a XE R-Dynamic. I spoke with an older sales rep who told me they did not have any available, and he asked if there was anything else I needed...almost in a dismissive way. I then asked for information on the car. His was response was "what kind of...
Service is fine; it s never stellar, but absolutely shocked at the lack of PPE that employees wear in the facility. Service desk reception and cashier desk employees are largely not wearing masks. They re partially behind plexiglass panels, but they won t even put on masks when walking through the c...
Reda, the salesman, & Craig, his manager, were awesome to work with. While I ended up not purchasing a vehicle due to personal issues, the experience with those two ensures I'll keep them in mind for future vehicle purchases.
Third visit in almost a year for The Same issue--Coolant Level (low)warning. Back again today so I decided to write since THEY refuse to listen. Second visit, the techs ripped the intake hose for the air filter, tried to repair it (see photo) and NEVER reported the issue/repair! The customer wont no...
I bought a 1999 Jaguar XK8 convertible from Rosenthal Land Rover/Jaguar this week. Walking into a luxury car dealership (without a million dollar bank account balance) was not something I ever planned to do but the experience was not at all what I expected. Our salesman, Craig Faunce, was extremel...
Awesome place and great people. The salesmen are not to pushy which is a plus. I feel great about taking my vehicle here for maintenance.
Seems -ve reviews are removed. Absolutely endorse the brand JLR however detest the dealership. Service team is incompetent
My service advisor Michael Mancinho was absolutely teriffic. He kept me updated on the progress of my repairs, followed thru on every item and the car was done on time and ready and waiting, not to mention clean as the day I purchased it when I picked it up. What more could one ask!!!
This was our first time using this dealership and I cannot say enough about our experience thanks to Craig Faunce. We were shopping for a used car with a specific price in mind after our truck was recently totaled in an accident. Dealing with insurance and coming to a settlement was an absolute nigh...
Recently I was pondering how I have lost count of the number of Jaguars I have purchased from Rosenthal Jaguar, Tyson's Corner, through the years and decided to let others become aware of my story.
To begin with, both my Wife and I are Jaguar owners and have nothing but great things to say about ...
I purchased (on August 18, 2017) a previously owned Chevy Z-71 Silverado from Rosenthal...the transaction was pleasant, smooth and exactly as I had hoped it would be. The sales man was very good, sales manager was the same and the finance people actually got me a better rate than the Credit Union th...
We were shopping for Land Rover and went to this place. I felt like I came to sheep market. guy was very rude, dressed unprofessionally. all he wanted to do get the check and give us the keys to the SUV.
We asked him questions, and he started joking and our question still remained. If you treat you...
Colin Unterkofler met me at my office to provide Encore Delivery Service for my new LR4. It's such a great service and he did an excellent job. He's very knowledgeable about all the LR4 technology and bells and whistles and he was very professional.
My experience at Rosenthal Jaguar was perfect. Jerome Cabbagestalk was informed, helpful, kind, and not pushy in the context of my purchase of a Jaguar XF. But more important to me is that he has stayed with me as part of the Rosenthal team and is still that way 14 months after the sale! He will ...
I had a wonderful experience with Craig Faunce as my rep. He was very pleasant and forthcoming. He provided exceptional customer service and answered every question I had. He was honest and trustworthy -- not what you would expect from a car salesman -- but he really took the time to make sure I was...
I spend 3 service amongst that 2 time I have to come back cause car was over heating according to your service rep they said coolent connection was not fix properly.
The people of Rosenthal Jaguar really do a great job at making your joy their priority. KZ helped me get my first Jaguar. When I came to test drive my XJL, I didn't feel the pressure of a dealer wanting to sell a car. My second test drive was even more enjoyable. Hands down, the staff are very profe...
I went to Rosenthal Jaguar/Landrover to check out a used BMW. My experience was fantastic. JD went above and beyond to make my purchase an easy and painless experience.
We were initially undecided whether to get a Mercedes or a Range Rover. Prior to getting our Range Rover, we stopped at the Mercedes Benz dealership and test drove the new GLC. The car was nice, but we still wanted to test drive a Range Rover. Both cars are nice, but what sealed the deal is sales...
I have been using this dealership for quite some time for all my family members. We always have an excellent experience. Absolutely the best car buying experience we could ever have. Beautiful facilities and very friendly staff, with a special thanking note to our dear friend Mr. Roger, the General ...
I'm enjoying my second Jaguar from Rosenthal Jaguar. Part of my enjoyment is tied directly to Mike Blackburn, who I know I can completely rely on to listen to what I'm interested in, to respect my time, and to deliver a solid and reasonable deal.
The service team has consistently delivered over ...
Jerome Cabbagestalk was great. He knew what I wanted, no pressure, very professional.
As a first time customer, my experience with Rosenthal Jaguar Tysons has been abysmal - both from a customer service point of view and from a mechanical repair perspective. Definitely not what I expected from what appeared to be a top shelf auto dealership in the competitive Tyson's area.
I brou...
CRAIG FAUNCE!!!!! He is the very best car salesman I have ever met. I purchased my car while I was oversea and Craig took care of everything. He even picked me up from the airport when I came in country!
He represents the best service a customer could ever have.
Mr. Hines
I cannot express how happy I am with Rosenthal Jaguar and Craig Faunce. He made this the best buying experience I've ever had.
I spent weeks looking for the right car and going from dealer to dealer, most of which just pushed me for a sale. Craig actually listened to me and worked with me to not ...
I had an issue this weekend with a blown fuse (back left), I dropped by right before the service center closed (3:50PM) and Tommy went WAY out of his way to come over, help identify the issue and get is resolved!
thanks Tommy and you helped me and my (now dry) 4 your old a ton
Labor work is way way way.......Over priced for no reason. Why did I get a Jaguar
I ve had a total of three great purchases from mike puluh and great customers service from the manager, Thanh ( Tom) . I highly recommend these two gentlemen for your next purchase.
Ask for Mike Paluh; I am giving 5 stars for Mike's customer service and hospitality.
I originally inquired about a Range Rover Velar and then eventually moved towards a RR Sport. Andy contacted me, but it felt hard to get information from him from the start so I decided to go in and look on my ow...
Been trying to reach a manager here for 2 months. Filed BBB claim and they didn t respond. I bought a 2015 Mercedes CLA 250 67k miles here. Bought an extended warranty. 5 months later the car engine has a broken piston. Warranty says it s a preexisiting issue. The was the dealer is avoiding me I sus...
Kevin Dooley provides exceptional service. He has always been available, flexible, and courteous. Great Job!
My first Land Rover, Andy and Patrick made everything simple, fair, and fast! Will most certainly continue to come back here for years to come! Thank you!
I really like Rosenthal Land Rover Jaguar dealership in Vienna. Best price in the DMV. Great customer service and reasonable prices.
After an extensive used car search, I discovered a Chevy Malibu that I was interested in. I called the dealership to obtain additional info on the vehicle & associated fees. The professional I spoke with was Jerome Cabbagestalk. I visited the dealership & Jerome was there to assist me further. In ab...
Absolutely do not get the Prepaid Maintenance plan. Pay as you go. If you have 3 years on the contract and sell your car with 1.5 year left. They WILL NOT REFUND even when your salesman said they will when you get the car. JUST DONT!!!
This is the 4th vehicle that I have purchased from Rosenthal and I have enjoyed the process every time. I am always treated like a valuable customer, my service advisor Kevin Dooley is amazing and my sales person, CC Sloan is top notch. I am a customer for life.
Great People, very Friendly and Professional. Extremely pleased with my service there.
I am a car enthusiast and a frequent car-buyer. I have had year-after-year of experiences with various car dealers, sales staff, and service departments. I highly recommend Rosenthal Jaguar and James Duncan hands down as the go-to for sales. James will go out of his way to make sure you are happy...
On our third Jaguar from Rosenthal and Craig Faunce. He is great to work with and has the best deals (and inventory) on Jags. Also, has a ton of knowledge on the company and all that they have to offer. Craig is great to work with and I hope to buy my next car from him again!
I bought my first Jag from Rosenthal in 2007 and came back last May to purchase another. Craig Faunce was the sales rep who assisted me in 2007 and as soon as he saw me again, he immediately recognized me. Living in Annapolis, I could have purchased a vehicle from the Annapolis Jaguar dealership, ...
We happened to have a very unwelcoming, rude salesman
My experience at Rosenthal was excellent. They were very fast, efficient and helpful. Our salesperson was Andy Mosh and he made the decision to buy a Range Rover Sport HSE very easy.
Prior to driving from Maryland to Rosenthal in Tysons Corner we visited 3 other dealerships with the intent of lea...
Outstanding customer service, knowledgeable, honest, no haggle, no hassle and fair pricing are just a few words to describe my experience with Michael Blackburn and Rosenthal Jaguar/ Land Rover.
After a long search and countless failed attempts at other dealerships and private owners to buy a Porsc...
My wife and I just bought a used car from Rosenthal Jaguar and had a wonderful experience. Our salesman, Gavin, was great. He was friendly, knowledgeable, and very helpful, which are pretty rare qualities to find in a Northern Virginia dealership. We ended up buying a used Honda and were still treat...
Happy with my truck. If the finance department was more helpful/competent I might have it registered so I can actually drive it. They have made a mockery of a straightforward out of state registration. First saying it couldn't be done - not true. They quoted me inflated personal property tax rates t...
Great experience with the sales staff this past Saturday. Everyone was excellent, friendly, and helpful. Go see Colin for a new Jaguar!
Had a rude experience with the assistant sales manager Griffin. 1 Star.
I would say Rosenthal Jaguar Land Rover is the best dealership in Northern Virginia. Success isn't always about greatness. It's about consistency. Consistent teamwork leads to success. Then greatness will come. The group at Rosenthal from Shawn the GSM, Tyler in Finance, and Andy in Sales have unco...
Nice facility, decent employees, TERRIBLE service department. After screwing up my car's diagnosis, and making me return yet again for the same repair, they did nothing to help a customer out in return for their mistake. To make up for my wasted time, I simply asked for a dust pan to be removed and ...
AlthoughI love my vehicle and the service department people have been great I will never buy another vehicle from Rosenthal's sales chance. When I purchased my car the weather was bad and the sales men didn't go through the vehicle with me. The advertisement for the vehicle stated rear cup holders y...
What a wonderful buying experience! My new Range Rover was worth the wait! Jerome Cabbagestalk was always available for my questions during the purchasing process. When I picked the car up a few days ago, Jerome spent an amazing amount of time explaining each and every feature including programmin...
Craig Faunce is amazing! Drove from Richmond to Tyson's Corner to see a Honda that was online. I was purchasing the least expensive car on the lot and was treated as if I was buying the most expensive. Everyone was very friendly, Craig was awesome .. the experience was the best. The 2007 Honda w...
We have been going to Rosenthal specifically because of Kevin Dooley, a stellar service advisor we met when we moved here four years ago with an older model Range Rover. We specifically purchased a second Range Rover because of the service we received from Kevin. Kevin is responsive (an understate...
Very poor experience with this dishonest dealership. They took a $1,000 deposit on a car they said was mine and the manager, Mohammed, left a cryptic unapologetic voicemail about selling the car to someone else despite taking my deposit and charging my card. He was extremely unprofessional and lacke...
I had an excellent experience working with Reda Habati at this dealership. Reda spent a lot of time as he walked us through all the features of the different models and helped us zero in on the right car for us. He involved his Finance Manager Cassa in working out a pricing that worked for us. All r...
I normally dread going through the car buying purchase however this time was so much different from other experiences. My fiance and I had the pleasure working with Jerome Cabbagestalk who was extremely accommodating to our circumstance, I just had our son less than a week prior to our purchase. J...
Terrible Customer Service. First impression goes a long way. Sales person was extremely ignorant, in the first 5 minutes I knew I would rather go somewhere else.
Shopping for a car at Rosenthal Jaguar was on "ok" experience at best. HOWEVER, their service department is by far the WORST I have ever had the displeasure of taking my car to. They rarely fix the problem from the first try and for lack of better words, the service reps and their managers are nothi...
Its amazing how you can go to a dealership and buy a $100k car and then the dealership neglect you afterwards. My family was promised a replacement panel and now Rosenthal Jaguar is giving the run around to get the part to us.
What happened to the days of amazing customer service? Clearly they j...
I this dealership to purchase the F-Pace. After touring your lot, we identified a midnight blue F-Pace that we were interested in purchasing. Upon entering your showroom, we were greeted by a female sales associate who spoke with an accent. She started the conversation with us by saying, " That is ...
Came in for a software update appointment only to be told they didn't have the software or the proper technician to install it. Love the car, but the service center needs to up their game.
DO NOT leave personal items in the car at this dealership. Just got my car serviced and my garage door opener was missing. The General Manager(David Muse) flat out denied losing it. They were not willing to replace it, and I now have to change the code on my opener for security purposes. I would...
I recently purchased a new vehicle from Rosenthal Jaguar and it was one of the easiest car buying experiences I've ever had. Jerome Cabbagestalk, the salesperson who assisted me, was a pleasure to work with. He was very knowledgeable about the vehicle and spent a great amount of time answering all...
Excellent customer service, quickly solved my issues and had my vehicle back in 1 day.
Over the past ten years, we have purchased two full-body Range Rovers and leased one Sport through Rosenthal as well as purchased another full-body through a different local dealership closer to our house. There was no comparison between Rosenthal and the other dealer. While we negotiated similar ...
My experience at Rosenthal Jaguar was top notch. My salesperson was very well informed on the vehicle that I was interested in, for my son. His disposition was perfect for my personality as he was not overly pushy. I spoke with the Manager who was also great to work with. Every encounter I had a...
My wife and I were shopping for a new Evoque and came across an option at this dealership. I worked with Michael Blackburn over a 2 day period and he was excellent. He was always responsive with my multiple calls/texts and still helping even after purchasing the car over a year ago! He worked with m...
I bought my first Range Rover in 2006 and have been working with Jerome ever since. He is extremely professional and honest. He never comes across as trying to upsell me in any fashion. He is always looking out for my best interests and in December he got me into a new vehicle that I am extremely...
Mike Blackburn is the best! I contacted him via email about a particular LR. Within 2 hours I had not only the generic response from the dealership, but also a detailed response from Mike. In addition, unlike other dealers, Mike did not hound me once I reached out to him. Instead, he let me take my ...
I've stopped counting the number of vehicles I've purchased from Rosenthal Land Rover! Again, yesterday, I picked up another new Range Rover Sport SC with the Silver Package.
What a phenomenal sales and service team, starting with the general manager, Roger Wildermuth. You just don't find this cal...
I got my RR from Rosenthal and have been getting it serviced here. It is an overall a very good dealer. For the last few years, I can only really speak to the service aspect, which I would rate excellent. They are attentive, call you back with updates when they promise, and candid. Recently, Jennife...
This is the 4th car I've bought out of state in the last couple years, second from VA.
Based on this experience, i will tell you to beware buying from these guys out of state. They were unable to process our tags prior to the expiration date of the temp tags. They repeatedly gave me information...
Jaguar needs to visit a Mercedes Dealership to learn how to treat people. Customer service leaves a lot to be desired.
Service provided by Craig Faunce was second to none. My husband and I were looking for a new car to buy and we started the search online. We immediately got a call from Craig who stayed in touch and helped us find the car of our dreams. Craig is a keeper and we would like to share our heartfelt appr...
Just brought a used Jaguar Xj from them, never again... We had finally negotiated with repairing phyiscal damage on panels, prior to purchase. GOD threw me signs not to purchase... First time car panels painted wrong color (off black, presented to me this way)... second time they washed the car prio...
Great service and selection. I went to get service done on my car, it was a seamless process. Loved it.
I've bought three Jags from Gavin at Rosenthal Jaguar over the last 10 years. I have always been treated with respect and have felt like a valued customer. All of my transactions have been friendly and smooth - no problems; no hassles.
I also have always had my Jags serviced here. Yu-jin in se...
Rosenthal Jaguar in Tysons Corner is the worst! My husband and I had a very terrible experience with them. They was the first and last one's to put a oil change in our 04 Jaguar XJ8. The car started acting slow driving on a busy road. The gears could not move, it was stuck in park. Then my husband g...
I bought my first Range Rover and I am thrilled! My experience from beginning to end was effortless and enjoyable! KZ was outstanding in his service and knowledge. He is a true professional and his ability to role with ambiguity is an asset.
My husband and I just purchased a vehicle from this dealership. Our car buying experience was wonderful, I would recommend this dealership to anyone. When visiting, Mr. CC Sloan is the man to see. He was very knowledgeable about the car, and worked very closely with us from beginning to end. He made...
I switched from driving a Porsche 911 as my primary car to the Range Rover Sport Autobiography and couldn't be happier. Not only a great ATV, but the sales process and dealership were actually a joy to work with. No pressures but always available to handle questions. When I bought my first 911, I...
Terrible customer service in the service department. Attempted to contact manager directly, never received a response. Definitely would not recommend.
Craig Faunce is one of the singularly most responsive, attentive and honest sales person I have ever run across in any industry. He gave me good advice, offered an honest price and communicated with me throughout the entire process. For me, it's the challenging issues that define a good or bad cus...
I have been a long term repeat customer at Rosenthal Jaguar and have referred my family and friends to the dealership, all of whom have purchased cars from this dealership. All our experiences have been nothing short of EXCELLENT. On many occasions, I have dealt directly with the GM, Mr. Roger Wil...
Jerome Cabbagestalk was an incredible salesperson and liaison to Rosenthal Jaguar. His knowledge, expertise and follow up were only surpassed by his extremely pleasant personality. Thank you so much for making my car purchase experience seamless and fun. Dr. Goldman
Reda thank you for the excellent customer service you provided to my husband and I on yesterday. I'm enjoying my new Land Rover. I will definitely be sending my friends and associates your way. Thanks again.
Best Regards,
Elizabeth Bradshaw
Have dealt with this dealership numerous times, KZ is a great sales person! Definitely will be coming back.
Michael was my service advisor and did an outstanding job in explaining my options. He was professional and friendly and answered all of my service related questions.