Rocket Fiber

3.9 · 32 reviews
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Fredi Garcia
Reviews 1
2020-10-17 08:00

Cons:

Cons:
- Customer service agents are not trained properly.
- They're focused on policies, NOT the customer.
- They DON'T prorate anything.
- They're way too expensive for the service they provide.
- Billing isn't available on weekends
- Have to call multiple times to get an answer.
- Service o...

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A
Amanda Lewan
Reviews 1
2020-09-02 17:23

We rely on Rocket Fiber for our growing business a...

We rely on Rocket Fiber for our growing business and love their company and customer service. The speeds are very reliable and fast. Their customer service is always available and very helpful. LOVE being able to talk to a human when we have Internet questions, and that they are a local Detroit made...

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O
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Reviews 1
2020-08-25 08:06

The install process was lengthy, that was annoying...

The install process was lengthy, that was annoying, but after that honestly this is some crazy fast internet. You're often limited by the server you're downloading from rather than your own download rate. I regularly download games through steam, origin, uplay, and to download a 50Gb file takes abou...

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M
Michael Ajami
Reviews 1
2020-08-04 12:37

Unfortunately my internet was down tonight when I ...

Unfortunately my internet was down tonight when I got home, I called technical support and was connected with an off site receptionist. The only potential resolution I could recieve was to unplug and plug my router. After I told her I did that, I was asked to wait for about 5 minutes to be informed ...

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Lance Lucern
Reviews 1
2020-06-17 02:56

I've been looking into getting Rocket Fiber TV but...

I've been looking into getting Rocket Fiber TV but, every time I talk to them they change what they said about when it would be ready for general introduction. First it was last summer,...then it was "some time in the fall," then it was sometime in November,...now it looks like next year. They keep ...

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J
Jarnel Thomas
Reviews 1
2020-06-06 19:49

Had to change card on file I call back it's after ...

Had to change card on file I call back it's after hours but like most internet companies you can pay the bill threw the automated service or even online this is pretty low budget honestly. Like how you can't pay the bill after hours not even a option?

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Lawrence Davis
Reviews 1
2020-04-02 14:05

If you live in a single family home in the Midtown...

If you live in a single family home in the Midtown area / Brush Park you're out of luck. There's supposedly too many regulatory hoops they have to go locally to get fiber to your house. Half the streets in Brush Park are under construction (I'm sure all the new condos and townhouses will probably ge...

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K
Keith Mernovage
Reviews 1
2020-03-06 22:06

I had some initial issues getting things going but...

I had some initial issues getting things going but the team at Rocket was amazing. Super conscientious, they wanted to make sure that everything was working as advertised. Special shout outs to Marna. She is amazing. Without doubt the best support engineer outside of maybe a level 3 escalation e...

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Joseph Johnson
Reviews 1
2020-02-20 19:35

Great internet speed but the fact the a corporate ...

Great internet speed but the fact the a corporate does batch billing on a specific day of the month and NOT the day you activated service is strange.

I activated on the 15th. Why batch bill everyone on the 7th each month? Also they lack the ability to pay early. Whether that's a day or a month in...

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Z
Zander Christiansen
Reviews 1
2020-02-19 15:32

Rocket Fiber is incredible, their internet is FAST...

Rocket Fiber is incredible, their internet is FAST AF and is cheaper than those jerks Comcast!

Some of the best customer service of any business ever, so absolutely friendly!

Was so happy to be one of the first neighborhoods to get RF, was awesome being able to tell comcast to gft's!

Anytim...

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Jessica Hart
Reviews 1
2020-01-09 19:15

Marco from rocket fiber went above and beyond. My ...

Marco from rocket fiber went above and beyond. My internet router was not connecting for over a week. No WiFi (during quarantine!!) it was rough. Late at night Marco fixed my internet! He was great highly recommend. He deserves a raise !!

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H
Hamza Altairi
Reviews 1
2020-01-02 11:53

I rated it 4 stars just cause but I really want th...

I rated it 4 stars just cause but I really want this to fly off into Dearborn. Its a smaller city but neighbors with Detroit like literally left and right of me is detroit amd right behind my house is Detroit and it doesn't have availability in my neighborhood. Just hoping for it to reach Dearborn i...

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D
Daniel Carpenter
Reviews 1
2020-01-01 21:43

Fast for downloading movies and things but if you'...

Fast for downloading movies and things but if you're trying to play games, very inconsistent. I've been pretty dissatisfied with it overall. I get dropped from games more or less every time I play, multiple times. It's great internet when...when it works. Overpriced for how inconsistent it is. I've ...

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