I really enjoyed the car-buying experience. The car I needed was available and the staff were eager to get me on the road. It didn't take as long as I thought and I was assured that if I ran into a problem I could bring the vehicle back. Great dealership!!!
Car shopping can be a very stressful experience....high pressure salesmen on top of you & your finances under a microscope! I can honestly say that was not the case here! Our salesman Jameel was great! He was knowledgeable about the car we wanted and the whole process went very smoothly. Thank y...
The team was extra friendly and knowledgeable. They are truly looking to sell cars; so if you really want to buy a car, I suggest you buy it from them!
Purchasing an auto was a positive experience from start to finish. They are professional and very nice. Willing to work with you to make a deal. And they appreciate military veterans.
I needed a new car to have reliable transportation to my new job. I had only been at my job for a short period of time and was unsure if i would get approved. I had a great experience with my salesman Kyle who i recommend to see if interested in purchasing a new car. They helped me with the financin...
They sold me a Lemon
2010 Chrysler and has Electrical Problems
I told them about it and the said there is nothing wrong with my car and as soon as I get it back the same thing happens and the car shuts down on us lost all power and now when my wife was driving home the other day the car lost powe...
Wish all these reviews had been here two years ago. I would have saved myself about $10k. Put less than 5kmi on my 2008 HHR and it died. And I found out it had been in an accident, they said "carfax shows no issues". Will only take $5k to fix their mess. Here's the tip of the day DON'T.
My husband bought a car 4 months ago from Mark. My husband had a really good experience while he was there buying BUT afterwards he did not get the two things that were promised to him. Mark was supposed to take care of it. My husband called him several times within the four months, and Mark kept t...
From the moment we got to the parking lot, till the moment I drove off the lot in my 2016 Chevy Spark, Jeff and everyone in the office treated us with respect and I am so happy with my new car, these guys did great making sure I got the car that me and my family needed. Thank you Rock Auto Group!
So far very personable. bought used vehicle. after weekend, 5 minor problems found. we'll see if they live up an make it right. to be continued.
After two months, they denied there was anything wrong with the heater. After second visit leaving vehicle, they admitted I needed a heater valve.
I a...
Buy a Chevy Cruze 12 car
The car did not turn out well because dsd that I bought it has given me little problems and I still do not have the year with the car, the real one I am afraid that the car will leave me lying.
I wish they could change my car.
I had a really good experience and excellent customer service since I arrived to the dealer. salesman was awesome !!his name is Mark Bradley, he helped a lot in the whole process, if I could rate him I would give him 5 stars, the general Manager Shantia is the guy who made it happen was the best. A...
Great service! Salesman was ver friendly and helpful.
In June, I bought a 2010 Grand Cherokee from Rock Auto Group. I must admit I was apprehensive about buying from a used car dealership. I'm happy to report that I got a great car and everyone I dealt with lived up to their promises. In particular, Phil and Marcial. I would definitely recommend buying...
Thank you Rock auto!!! We looked for a car for 2 months and drove 5 hours to get it but you were awesome! Thank you Tim for making our buying experience a fun experience wee will be back to get our next vehicle and for our daughter was well.
REAL GOOD EXPERIENCE DOWN THERE AT ROCK AUTO GROUP. I DIDNT KNOW DEALERSHIPS
TREATED YOU THIS GOOD. THANKS CARLO MY SALESMAN. THANKS ROCK AUTO GROUP
It was a nice experience. No hassel as I arrived let see what I wanted made me a deal and sold.
After weeks of searching I finally found my G37 Infiniti at Rock Auto Group! Not only did I find the exact exceptional car I was looking for, the customer service and ROCK bottom price by far exceeded my expectations. From the salesman (Jay) that helped me, all the way through the final signing, I ...
I visited rock on Saturday morning after finding a truck they had online..I walked into the shop and was greeted by Phil. It was truly a NO pressure place. All the employees were great and they gave me a great deal! Friday I get to pick up the truck as they wanted to detail it and fix a couple mino...
This dealership is absolutely the worst out there. I have been trying to get a refund from them that they owe me directly and I keep getting the run around from them. I still have not received a response email or a phone call. I have sent over 20 emails and called over 50 times and I keep getting th...
I have purchased 2 vehicles from Rock Auto Group in the last 2 years. Their sales team is pleasant to work with and not pushy at all and makes the buying experience so much easier.
Edwin made my least favorite thing as painless as possible. The service department was also stellar in changing a few things to make my new car just right for me.
Wonderful experience! Good customer service. They helped me get a car that I needed even with my not so good credit. John was extremely nice and took good care of us.
Buying our daughter's 1st car from Rock Auto was an amazing experience! We walked on their lot at roughly 6:30pm and drove away just before 8:00pm the same day. Service was exceptional, friendly, and expedient. Granted, we purchased one of their "teaser" cars from an ad, but nonetheless, this was th...
Thank you for helping us to buy our first car the truth very good service thanks for everything
Found a Flex online that I liked. Went up there and the salesman Mark was great. Very attentive and very helpful. The issue I have is that I told them those tires are pretty bald. Paying 20k for a car you would expect them to be willing to replace the tires. The main floor guy said they are fine jus...
This is a very unethical an unprofessional people to deal with, from the sales person to the owner that never returned my phone call. The sales person Anthony lies to customers and the staff that process the applications Mike is very uneducated and rude. It was a waste of my time, I will never reco...
Loved the whole process, I am very happy with my jeep I bought. People were caring and very helpful
Review Update: Shawn Segart, the owner of Rock Auto Group, has gotten involved and taken every effort to make things right.
He even paid for us take our car to an independent third party for an inspection so we could be confident we weren't going to keep having issues.
If you're having any pro...
Love the attention and love my new car hope to do business whit you guys again
Had a good time looking and shopping for a car at Rock Auto.
I would recommend to go visit them.
I bought a vehicle from these guys then they towed it out of my front yard 13 days later with no explination. My meds and valuables were in the truck and still are. These guys are scam artists.
Wonderful service, staff was helpful without any pressure, Shawn was amazing to work with
Rock auto Group is a good place to go if you are in need of a vehicle. Their selection is surprisingly big and they also have a full service body and mechanic shop on the lot. The staff was extremely helpful and lucky enough I was able to make a deal on a used truck. Overall excellent experience and...
Went out looking for a used car, had several stops in mind, but this guy's had what I was looking for, the sales guy Mr Lenny, was real helpful and no BS at all with him, would definitely consider doing more business in the future.
After weeks of searching I finally found my G37 Infiniti at Rock Auto Group! Not only did I find the exact exceptional car I was looking for, the customer service and ROCK bottom price by far exceeded my expectations. From the salesman (Jay) that helped me, all the way through the final signing, I ...
I purchased a 2015 Chysler 200 at one of their tent sales, and was very pleased.I knew what I wanted and the price and they exceeded my expectations.The car had a few minor things I wanted done and Ben B. put it all on paper and Icame in and it was done and done.The finance department was friendly,...
I love my car, it's perfect for my family and I. I'm so pleased, especially with the sales consultant Phil. He was so patient and kind and gave us great customer service.
Place is horrible I wouldn't recommend anyone spend their hard owned money here. I purchased a 07 S550 that had transmission problems 3 weeks later. I took the Benz to a Mercedes dealership where they informed me that Rock Auto Group had the car inspected by them and they told them to repair the ca...
Attentive and determined to get the job done. Surprised when I left out with what was an acceptable deal in place and returned to pick up my truck to even have a better deal available that Sciantia worked out over the course of time that I was gone. Thanks Tim for your help.
dont buy a vehicle from this dealership. they are dishonest about vehicles and finance ,saleman are unprofessional
The salesman, finance and paperwork people were very professional and expedient. From walking on the lot and leaving with the car was less than one hour, including the test drive. I highly recommend this dealership.
I stop by one of their used car sales outside Walmart off on aero drive and the experience was not quite what I was expecting. When I first came in the lady at the door before even saying hello she made a funny remark about me wearing a walker boot on my broken ankle. Which I did not think it was fu...
Buying a used car can be scary. Never sure what you are getting. Having Curtis in our corner to make sure we were happy and all our needs were taken care of took all that fear away. We love our Honda Pilot, thank you.
What a great experience! I have been car shopping for over a year trying to help my parents find a quality SUV for a good price and they finally bought one at the Qualcomm Used Car Tent Sale from Rock Auto Group. Ryan and Shawn were such a pleasure to work with. No pressure at all. They really t...
I had a bad experience with them, Car was taken away without any phone call or anything. Origination was horrible nd background check was not done. A huge mistake on their behalf nd Mike was not a good person to speak with
They were professional & nice And the cars are well priced Very good deals can't go wrong
I was very pleased with the service I received at Rock Auto Group on 2/17/18.
My salesperson Bob was extremely helpful and patient. He followed us home so I could retrieve ,sign and
He then returned it to Rock Auto..saving us a trip. He also rode with us to the Credit Union , and answered several ...
Rip off artists! They practice unethical business practices. Stay away !
RUN AWAY. Bought a car from them, then discovered they added a charge $400 charge for worthless security scheme. While the car fax indicated no accidents, I discovered later, that body work had been done. With a credit score near 800, they offered a high 9.5% interest rate. They said that if I cou...
I've dealt with many dealerships over the years and I've never felt comfortable or that I was being dealt with in an honest matter. Victor R. made me feel confident that I was in great hands and I was extremely happy with the outcome of my purchase.
I was not planning to purchase a car, my friend wanted one, my other friend needed one. While waiting for them, I was welcomed like an old friend by Todd - great guy!
Ernest was shocked and very patient when I told him I'll need something big enough for full drywall sheets. Sheer boredom made me t...
Update: I was contacted by Kyle and he arrange for me to meet the owner today (monday). We meet up with Shawn and explain the entire situation my father medical history and all. He was very under and even help us out so that this can neve happen again with our dad. After talking we realize that the...
Great customer service and the sales person are very helpful in finding me the car I want and giving me good deals. I would definitely refer this company to my friends and relatives.
Can't remember his name.(The GM) But, I was just there yesterday. My daughter was in the process. Of purchasing a Chevy Camaro. But, he fed her so many lies. I asked for it in writing. Of course he said no. So we will take our business elsewhere
No presure car buying with great military discount.
I went to rock auto to buy a car and they really took care of me and I was very impressed about everything
Our salesman, Chris Meza, made our car buying experience painless and easy! I got exactly what I wanted at a very fair price! Will definitely use the Rock Auto Group on all future car purchases!
We visited Rock Auto Group this weekend en route to find a Jeep Grand Cherokee of our liking and they had the exact make and model that we needed and wanted. Their service was exemplary even though their system was a little slow due to connection problems, the little extra time that we spent there w...
I paid $35,450.00 for a truck yesterday.
We were treated very nicely by sales people and Sean, the owner. However, the person at the end signing the contract was a little rude. I drove off the parking lot a...
Thank you Shawn for the excellent vehicle you sold us. I travelled to Toronto and back with the vehicle and it was a beautiful smooth ride. I am very happy with my purchase and will refer all my friends if they are in the market for a car.
Awesome car, 2015 Mazda 3. Thank you Rock auto good deal for newer nicer car
My wife and I went to the tent sale of Rock Auto Group in Lemon Grove, CA to claim a price on a promo card received from the mail. We end up buying a used Toyota Rav4. The staff were friendly and helpful. Salesman James Duque assisted us, toured us in the lot and he was very helpful and friendly....
Came here on Saturday to check out a car that I had seen online, but it had been shipped to another location that morning. They brought it back for me and I got to test drive the next day. Kyle, the internet sales manager, was really nice and down to earth. Paperwork was a breeze and the whole purch...
The owner is very accommodating, but it's not enough to make up for certain members of his staff. During the purchasing, I had the misfortune of having a floor manager that felt he should dictate my wants and needs, and then he completely underestimated the work that needed to be done to the vehicl...
Great time with Sergio, Carlos, and Todd. They made my experience as quick and easy as possible. I will use them again.
The Car I bought here now sits in my driveway and will not start. It is a mere 2 weeks after I bought the vehicle. This dealership will not take the vehicle back or pay to fix it. Shady people.
I called this morning about a vehicle and received a text that said "I'm driving". I responded by asking if this is in response to the call I made in regards to the vehicle I'm looking for. No response. I called again an hour or so later, no answer. I call back, no answer. I then receive a text that...
Great place to buy your next car, truck or SUV. Huge inventory, great prices and service
I had a great experience! They treated me like family and helped me answer all my questions to choosing the right car for me and gave me a good deal.
Santa Ana Winds couldn't damper the easy-as-a-breeze service these gentlemen provided! Beyond my expectations, I highly recommend Rock Auto Group.
I think I got a very good deal on my car and everyone was very friendly thank you so much
Anthony was awesome. We love the vehicle, it was an amazing experience and at no point did we feel pressured into anything. Unlike most of the other vehicle we saw, this one was in exactly the shape it claimed to be when we arrived to test drive it. Anthony answered all of our questions and dealt...
My husband and I got a killer deal on a Mercedes R350 that we just love! We really ended up getting more car than we thought we would be able to afford and the entire sales process was not at all pushy like some other dealerships I have dealt with in the past .I will definitely continue to bring my ...
We went to check out one of their tent sales. From the moment we walked in every one was very friendly.
The sales associate was very helpful and took his time answering all of our questions.
We had been without a car for a while and they seemed genuinely happy for us. We had our 3 toddlers with us...
I was in yesterday looking at a vehicle. Everything seemed fine at first but after the test drive I felt very uncomfortable and not welcome. There was another customer in the store and the gentleman salespeople asked about naming their vehicle. The customer told a racist story about her car's name....
Total freaking rip-off joint.
Saw the car I wanted on line, went to the tent sale to test drive...so far so good. Agreed on a price. That is where the good ends. They offered me 4k for my Mustang Bullitt, ok, they were going to pay off my lease of a Kia Optima SXL. They lied, what they tried to d...
Jay was great!!!!!!!!!
This place was amazing and Jay as well as everybody there was so honest and sincere. Anthony handled our concerns very well since we questioned everything right down to the smell of the oil cap ,because of being burned by every other dealer we went to. Jay was so patient wi...
Bought a vehicle less than a month ago from these guys and it's broken down 4 times. Transmission problems. Less than 30 days in! Now I'm told that I have a deductable that I need to pay for repairs. This is ridiculous and generally the service manager is unhelpful. I'm being told it is being repair...
RUN!! CONSUMERS DON'T DESERVE TO BE TREATED THIS WAY!
I know this negative review will cost me "a free oil change" but it's ok. People must be warned. I can afford my own oil changes. They promise a free oil change for a 5 star review on Yelp.
Edwin, Shawn and Tim these guys are a bunch of liars, ...
Didn't buy anything. We are still in the shopping around for the right car. Sales personnel were very polite and helpful. Most likely will return if/when the right car becomes available.
Worse experience ever, why? My name is Aline It was my first time buying a car I use all my savings I was all proud, the man at the desk i believe is name is chante, he's one off the owner, wow!!!! gave me a price before test driving the car when I came back he changed his mind,! He was not even wi...
called these guys about a doge van, priced way high over other comparable vans iv'e seen. The 'manager' ( didnt say he was a manager when I asked him for a manager} he hung up on me. I called back he asked me what " I wanted to spend?. I said it depended on the vehicle and mileage. He quickly said h...
I bought a Toyota Prius 2013 from this dealership and to he honest they the best costumer service and most reasonable prices I've ever experienced. I would absolutely recommend this place to anyone.
Recently purchased my dodge ram 3500 from Rock Auto it was fast easy and they were very helpful during the whole process. The owner himself took time to come say hi and make sure everything was going OK. If we ever need another car you can bet we will be going to ROCK AUTO!
born and raised in san diego and found rock auto through a you tube video. pretty easy to buy a car from them. i would say that they are really customer friendly and straight forward. i had no problems with my salesman carlos or the managers at the time. bought a 2010 honda civic