Did not receive Sunday paper 10.16.16. Called at 8...

Did not receive Sunday paper 10.16.16. Called at 8:35 a.m. and told paper would be delivered. WAS NOT DELIVERED. Customer service closes at 11 a.m. on Sunday.
Monday morning, 10.17.16 - I've called three times this morning, and waited for a representative (35 minutes this last time), only to have the Star disconnect the call before I spoke with anyone. The last message was "an unusually heavy call volume" and "wait time of 34 - 55 minutes." I'm holding for the FOURTH time this morning.
Seriously wondering why I'm still paying for a subscription...and how much longer I will do so with such lousy customer service.
By the way, this is the third time this has happened in the last three months.