I put a star but my experience is no star. A SHAME...

I put a star but my experience is no star. A SHAME!!! I already go 13 times I ask for landline and internet. They outsource. They stayed. In going on Monday and after 3 calls they say 8 days later because I CALLED that there were no supplies. Obviously they did not warn. Before my claim Miss SOTOMAYOR tells me "" THEN DO NOT ASK FOR IT "" "HIGHLY HUMAN QUALITY