This review is only in regards to customer service...
This review is only in regards to customer service, since I haven t been scheduled an actual appointment yet (despite my efforts). It has been almost 2 months of me messaging them and emailing them to schedule an appointment. My phone doesn t work for phone calls at the moment, which I explained to them on multiple occasions. So I have been in the process of scheduling an appointment through emails for almost two months. It seems like they have no interest in making my appointment, which is confusing and frustrating.
I have spoken with multiple different employees. The first one refused to give an answer on whether or not they were open due to covid. We went back and forth about 10 messages- I kept asking if they were open and he would reply to my emails without answering the question, every time. Two other employees kept calling me and leaving voicemails, completely ignoring my request to email since I cannot talk on the phone. The fourth employee is currently working on scheduling an appointment (supposedly), but there are multiple-day gaps in the conversation and I have to keep asking what the next steps are for making an appointment, after being ignored for days. It has been one week of emailing with this employee and I still don t have a appointment set.
I m confused and surprised that it is so difficult to make a consultation appointment. It s been almost two months, and conversations with multiple employees. It makes me very hesitant to trust them with performing surgery on me, if something as simple as scheduling an appointment is such a big issue. At this point, I m not sure what to do. I don t understand why they have no interest in gaining a customer. I will likely bring my business elsewhere. Besides the fact that I have no choice because I can t make an appointment, I m honestly not sure about the quality of this place after my experiences so far.