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Clinical reference laboratory

2.3· 10 reviews
Average ratingPoor
2.3/ 5

Based on 10 reviews

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Clinical reference laboratory Reviews
Melissa Kiser
Reviews 1

Do not use if wanting to travel. We ordered 5 Cov...

Do not use if wanting to travel. We ordered 5 Covid saliva tests, registered them online and returned them in the Kansas City drop box location. Results came back quickly...great! Unfortunately, they were time-stamped wrong and NOT within the 72 hour time frame for my travels. I registered the kits when they arrived 7 days prior to travel. 3 days prior to travel I collected the sample and dropped it in the box. They counted the day I registered them as the collection date, even though nothing in their instruction pamphlets or online registration indicate that it will be time stamped as such. Customer service was super unhelpful and refused to give me another test or refund my worthless $600 tests. Don't make the same mistake I did....register after that 72 hour window. Nothing in their instructions say that and I paid a heavy price for their negligence. Be clearer on your registration process!

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