Quest Asset Management

This Management Manages The Villas Of Lancaster Property theses Apartments for Seniors make sure you check every thing outside an inside before moving in. They Change MANAGERS All the time The Carpet is Old The Appliances or Old the Ceilings are Cracked in most of the Apartments Grounds Dry with Cracks Grass Dead from Hardly ever being Watered The Gates are never because the Box been broken over a year an more when you call the Corporate Office you never get to talk to anyone only to a Answering Machine to leave a Message and they never return your calls.

We are so happy with our new manager and maintenance people. We have a completely different atmosphere in our complex and everyone loves Judy.

I can say very knowledgeable and understanding. Willing to help out if there's a issue with the property. Can't say the same about the property though

Horrific................Water heater broke, flooding our 86 year old mother's apartment on 12/23/2019....Today is 12/30/2019, still not repaired. Can't reach anyone, can't shower' wash dishes or cloth. Can't stay here. But they want their rent

I live in the Cottages of Oak Springs a lovely quaint community for us seniors.Its run by a loud ignorant property manager that lies to Quest Asset Management to have her way with the tennents. She calls us her 6th,7th and 8th graders. When we have problems. No respect for our gray hair. Her gray hair either. My carpet was dirty when I moved in and full of mites. The property is over run by squirrels( they carry mites) who scamper through the ceilings all hours of the day and her immediate supervisor who works for Quest seldom returns a call. They keep her employed inspite of 27 negative reviews from the tennents who cared enough to complain. Recently she must have found a few disciples to say something nice about her. Did I say she is loud and crass? People in the nursing homes have more activities. Quest won't meet with us tennents to find out the truth about how their property is being managed. Our appliances are old. My refrigerator has missing parts and the shelf is held with ductape and my dishwasher is broke. She lied to Quest telling them that I refused to pay a pet deposit. She refused to take it. Motioning to Push my hand away she then said "I am gettin rid of that cat and you!" That supervisor over her at Quest allowed her to cancel my lease inspite of me trying to pay. It's freezing outside I'm in 4th stage renal failure recovering from hip replacement surgery. Where is your Christmas Spirit? She won't direct medical transportation to our units. This includes ambulances and fire trucks. Is this how you operate Quest? She shouts at us and slams the phones in our faces. Or she may just hang up in our faces. There is no land scaping. Just empty flower beds. I have never had extermination for roaches. My neighbors have. She allowed her guest to hit my walls outside and my door at 11:30 12 midnight. Laughing as they did so and running off. I saw them because of my porch light. Why should we move? One of her guests little daughter about 5 to 7 years old kept telling her mother to make "that old black thing move make her get back." After repeating that many times I got up to see what the child was talking about, she was pointing at me.(I am African-American The manager was sitting on side of the pool the whole while. She said nothing.) Shes the problem. Quest should get rid of her.

My relationship with staff has been horrendous,but not on personal level.The three in the front office are in the wrong line of work! They do not get along with people.Unpleasant,unhelpful., uninterested.Two important issues are neglected until they become a hazard,the pool,not maintained unless the city intervenes,and the elevators,they postpone critical functional issues, many of us have limited mobility,and are at risk!
I have spoken with staff by e-mail and in person!I wish they would just do the basics! It WAS beautiful when we moved here!Sincerely,Catherine Marr...We live in Waterford at Goldmark,

Terrible management! They website states: enjoy our vegetable garden - made it go away, enjoy our theater room - never show movies, scheduled activities like crafts, bingo, games, and parties - there are none and as far as included clubhouse not only are people not encouraged to use it, they are made to feel unwelcome and uncomfortable when they try! They staff are also instructed to not assist residents with any tasks. Absolutely despicable!

As far as the residences themselves, all the appliances are old and falling apart and it often takes days or weeks if ever to get any repairs.

So clearly whatever place being described on your website has almost nothing in common with the actual establishment.