Generated with AI from 9 reviews on Trustburn · updated 27 days ago
Customers frequently praise the user-friendly nature of the website and the helpfulness of the customer support team. Many reviewers describe the service as efficient, polite, and proactive, with several noting that issues were resolved quickly.
What does Pseg do?
PSEG is a diversified energy company established in 1903 that plays a key role in fueling New Jersey's economy. Its main subsidiary, Public Service Electric and Gas, is the state's largest provider of electric and gas service. The company also owns and operates a diverse fleet of power plants and has solar energy facilities throughout the United States.
Are there any complaints about Pseg?
The reviews on file mention that the communication process can take longer than expected to get a response to a query. Some customers also found the online account management system to be confusing to use.
What do people say about Pseg outside Trustburn?
Outside of Trustburn, people discuss using the website for account management and enrollment in specific plans. Some users report difficulties with communication, noting that they sent emails and made calls but received no response or had to follow up multiple times.
As a customer, I recently used their services and found the experience to be satisfactory. The website is easy to navigate, and I was able to find the information I needed quickly. However, there were some issues with the communication process, as it took longer than expected to get a response to my query. Overall, the service provided was average. The online account management system needs improvement as it was a bit confusing to use. On a positive note, the energy-saving tips provided on the website were helpful. The company's commitment to environmental sustainability is commendable. I hope they continue to make improvements in their customer service and online interface to better serve their customers. 😊
I had a problem with my account and reached out to the customer service team. They were quick to respond and resolved the issue without any hassle. I appreciate their efficient service. The website is easy to use too.
👍 I love using Pseg and their services. It has made my life so much easier. Their website pseg.com is user-friendly and the customer support team is always ready to assist. Highly recommended!
I had a positive experience with Pseg. The customer support team was responsive and resolved my query in a timely manner. The website pseg.com is easy to navigate and provides all the necessary information. I would recommend their services.
I recently had to contact customer support for an issue, and I have to say that they were really helpful. They addressed my concerns promptly and professionally. I appreciate the assistance provided. The website pseg.com is also quite easy to navigate.
The customer service provided by Pseg is average. I've had a couple of interactions with their representatives and while they were helpful, they didn't go above and beyond. Overall, it's an okay experience dealing with them.
👍 I'm really impressed with Pseg's customer service. Their team is always polite, helpful, and goes the extra mile to assist customers. The website pseg.com is user-friendly and provides all the necessary information. Highly recommend!
I've been a customer of Pseg for a few years now, and I must say that their service has been consistently good. Their website, pseg.com, provides all the necessary information and their customer support team is always helpful.
👍 Pseg has exceeded my expectations in terms of service quality. Their website pseg.com is a great resource for managing my account and their customer support team is always proactive and helpful. Keep up the great work!
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PSEG is a diversified energy company. Established in 1903, the company has long had a key role in fueling New Jersey's economy and supporting the state's quality of life. Public Service Electric and Gas (PSE&G) is New Jersey's largest provider of electric and gas service – serving 2.2 million electric customers and 1.8 million gas customers or nearly three out of every four people in the state.
PSEG also owns and operates a diverse fleet of power plants with more than 13,000 megawatts of generating capacity located primarily in the Mid-Atlantic and Northeast regions and has solar energy facilities throughout the United States. Another member of the PSEG family of companies, PSEG Long Island, operates the electric transmission and distribution system of the Long Island Power Authority, with 1.1 million customers.
PSEG has approximately 12,700 employees, who are carrying forward a proud tradition of dedicated service over more than 100 years.