As a customer, I recently used their services and ...

As a customer, I recently used their services and found the experience to be satisfactory. The website is easy to navigate, and I was able to find the information I needed quickly. However, there were some issues with the communication process, as it took longer than expected to get a response to my query. Overall, the service provided was average. The online account management system needs improvement as it was a bit confusing to use. On a positive note, the energy-saving tips provided on the website were helpful. The company's commitment to environmental sustainability is commendable. I hope they continue to make improvements in their customer service and online interface to better serve their customers. 😊