Angela was simply amazing, she patiently guided me through the system since I was not sure how to complete a claim. She also answered all my questions in regard to my account. She is excellent! Thank you Angela!
I appreciated all the information Angela provided me! I cant Express how wonderful Angela had been during my call yesterday and helping with my claims to be processed! Pba you are the best! Keep up the excellent work that you provide us. Merry Christmas and a happy new year!
Georgia Marcos - Georgia is our Account Representative, from the first day that she inherited our account her level of customer service, high touch, follow-up, and follow-through has been outstanding, on all levels. She returns phone calls promptly, ensures whatever the issue may be it has been res...
Patty Winslow provides us the very best service and service that is personable. We receive a response soon after our request and it is thorough and complete.
I had major issues with Blue Cross/Blue Shield and my COBRA account. I was getting no where with BC/BS. I made several calls to both BC/BS, but it wasn't until I spoke with Melanie G, at PBA, that my issue was handled immediately. Melanie understood the position I was in, she was empathetic, pati...
PBA your great, Nancy Dore you are very awesome in helping to get claims processed. The people here are very knowledgeable and professional. Thanks again to all those who put forward and outstanding effort. Thank you all Joe
Angela T. was very detailed and thorough helping me understand the process and how flex spending works. Great employee!!!!!!!
Joe is very knowledgeable and a definite asset to the PBA team!
I am an employee at RUSH and I had a wonderful experience at our Benefits Fair on October 23rd speaking with PBA representative Adam Blair. Adam was very courteous, professional, and knowledgeable in explaining to me that benefits of the Healthcare Flex Spending account. I am now enrolled as a 1st t...
I received a confusing medical bill today, and Angela was kind enough to get on a call with me and the provider to help resolve it. She advocated for me, was so professional, and was just all around a bright light in an otherwise chaotic morning. She had my back when the provider was threatening, ...
Katie has been so kind and helpful on my past 2 calls trying to clarify coverage and misinformation from HR.
Katie K provided an excellent customer experience. She was able to find my information, solve my problem, and update my account in less than five minutes! I often say that customer service is dead, but Katie K has proven me wrong! Thank you for your help today! You are super-fantastic!
Angela was fantastic, she helped me navigate insurance claims and figure out how to find the best provider for me. I wish I would have known this existed years ago.
Angela was extremely helpful with resolving my healthcare billing issue. I will ask for her every time i call PBA going forward.
Not only did they cover my major surgery 100% (after deductible and network discount), but their agent Kim W. went the extra mile to help clear up a billing issue with one of the pre-surgery providers. Customer service is excellent.
LaTonia is an awesome representative. Always pleasant and helpful.
My husband spoke with Angela on the phone and she helped him out a lot. She answered all of his questions and got our issues resolved. Will be calling for now on with all our needs.
Esmeralda was so sweet and helpful when I called! Thank you for the great customer service!
The is morning Sherry Reynolds assisted me in determining if a test ordered by my physician needed prior authorization, as my physician's front desk staff simply refused to do so. Sherry attempted a conference call with the physician's office, but no one answered, so she left a message with detailed...
I have had no direct interaction with PBA, but I am very disappointed to see how you handle your online customer service and lack of responsibility to uphold the privacy of your customers. I now know way too much about Brandon Ballard because of your response. I am convinced he likely did have a ...
PBA, and in particular, Tammy Mueller, are not only the most professional, responsive, intelligent and well informed group, they are by far the most passionate and truly caring folks. Kudos for attracting and retaining such amazing representatives of your firm.
I worked with Katie this morning. She was patient, kind, and helpful with all of my questions. PBA has provided outstanding customer service with Katie leading the way. Thank you!
Would like to say once more how much I appreciate PBA for going above and beyond the call of duty. They understand the frustration the individual has who just wants to see a claim processed. They talk in a language people understand. Thanks especially to Beverly Stevens - you are the best
Our Company works with many companies. PBA stands out. In our Company, we often remark, "What a nice group of people!" Today I talked with Deb Zieche. Always professional, knowledgeable and caring. If I request information, she is there with an immediate answer. PBA, you and your customers are ...
Just got off the phone with Brandon from PBA. He was extremely patient and helpful throughout our call. He took the time to explain things when I was confused and double checked on my information when things weren't making sense- all the while staying kind and professional. So grateful for customer ...
Sherry was knowledgeable, professional and polite concerning my questions. She made me feel confident that my information submitted would be handled properly.
Angela was very helpful! Refreshing to have someone listen. I am getting a surgery in a week and she answered all my questions with lots of detail
Healthcare today can be difficult to navigate. Thank goodness I found a PBA representative that has been incredibly helpful, courteous & professional. From general questions that I could not find answers to online, to specific issues with our son's medicine while in college, Sheila Carlson has assis...
was lucky to get some very nice lady named angela on the phone to help me out. she not only was nice and helped me with my questions, she went above and beyond and we had a three way conversation with the pharmacy people to help solve my issue. (which was someone took my kids off my plan for some re...
Brandon was a big help when I called in. Overall I am very happy with the service and care I have had with PBA the claims process for the most part is super easy and when you call them they answer and help!
I had the pleasure speaking with Judy T. with Customer Service at PBA and she is wonderful. Extremely polite and helped me through all of the questions I had. Even had a follow-up call with me about my debit card. It was so nice speaking with someone who is so polite! Thank you Judy!
Sherry was absolutely a joy to work with! i felt like from the moment we spoke she was on my side ready to help me. She has been fantastic and her customer service was amazing.
Sherry Reynolds was extremely helpful, professional and courteous in assisting me with me insurance claim. I have dealt with her on previous calls and she has always been helpful. I highly recommend PBA and Sherry Reynolds.
I called twice on July 22nd with questions of concern. I talked to Angela and sherry. They were both very helpful, professional, kind and patient. I would give them both 6 stars. They are both a credit to your company. Thank you both. Cindy
Esmarealda did a wonderful job in helping me through the process of PBA enrollment
We were so happy that Esmeralda took such amazing care of us today!!!! She went above and beyond and provided us with phenomenal customer service!!!! Esmeralda was very friendly, helpful, kind, caring, and patient. She answered all of our questions very clearly and was very knowledgeable. What a...
I would like to express my deep gratitude to Nancy Dore and her wonderful co-worker Joseph of Professional Benefits Administrators, Inc. for all their hard work and dedication to resolve a payment dispute with Northwest Community Hospital in Arlington Heights, IL. Thanks to Nancy and Joe s efforts t...
Our Enrollment Representative, Holly, is very helpful to us and our staff!
I am in the process of preparing for an upcoming surgery so i have had to call PBA twice recently with questions/concerns and both ladies were so helpful and informative, going the extra mile. You don't find that a lot these days, especially during this pandemic. I would like to recognize Melanie & ...
Tammy Mueller is THE most responsive, dedicated and truly caring individual! Her ability to go above and beyond is especially appreciated!
Extremely friendly staff who have gone above and beyond their time and assistance. Especially Michelle D. and Christa as they have always been extremely courteous, polite and professional. Truly an asset to the team.
My pregnancy brain has me all over the place, so I was extremely appreciative of Angela's professionalism and patience!
Too often people only share the negative and not the positive. I want to let you know that I called Tammy yesterday when an employee was in my office that had questions regarding his wife s claims. She was wonderful and later that afternoon I had an update (which I did not request) from her with th...
Thank you Brandy Gonzalez for your help today! I had an issue with a claim and it was taken care of within the hour of my initial call! Thanks again!
Good morning, Joan. I wanted to send a note of praise for Christa V. Transitioning to Cobra after losing my job to Covid seemed to be daunting. Not with Christa! She made the experience very easy. She was kind, patient and efficient. We are now all set and feel comfortable. Her frontline service is...
I was dreading making a phone call to my insurance company today as I don't understand how any of the billing works. To my surprise, Angela answered my question without making me feel like an idiot and offered up some extra helpful information as well! She was an absolute delight to speak with! Tha...
Such friendly, great service by Angela today! Grateful to have PBA as my employer's partner!
It s not often you can get through to your insurance company without being on hold forever or have someone with a great personality answering the phone when you do. Sherry was very helpful with helping me understand my plan and left me with all the information I needed regarding some claims. Thank...
I spoke with Angela T. today regarding some concerns I had with my benefits due to a recent change in my employment and she was very courteous, patient, informative, and professional with me during the entire call. I feel very relieved that I was able to speak with her and that she was able to advi...
Patty with the Enrollment Department has made working with PBA so much easier. She is always so friendly and helpful. Patty will get us the help we need in a timely fashion. If she doesn't know the answer, she will point us in the right direction!
Just got off the phone with Sherry, who was a great help and a wonderful personality. I had a couple forms to complete. She expedited the process by getting all the common information from me and then letting me go and completing the forms on her own. Smart!
Angela was so helpful! She gave me clear information about my plan and benefits. I hope she answers every time I call. Thanks again Angela!
Katie was amazing!!!!
Just wanted to drop you a note to tell you that one of associates... Katie.... was profoundly helpful to me over the last week. I called PBA to make sure that a fax I sent over was received and I got Katie as my rep. I hd a few questions and concerns and Katie promised to ch...
Excellent customer service in processing the health claims for my employer since 2015.
Super Shady! They hacked my google calendar to set up a meeting with me. There is no way I would trust this TPA with my clients.
I contacted PBA and was excited to hear that Sherry answered my call. I had talked with her last week about a billing concern and she was able to help me with the next step I needed to take. Today when I called she was more than helpful and understood my concern and urgency to get an answer and so...
What I love about Michelle she is always willing to help out in any way she can, and if its not in her department she will investigate the correct department and make sure everything is taking care of ... Thank you Michelle for all your help
I spoke with claim rep Angela and she was amazing. She helped me with numerous accounts that I had deny for duplicate that was incorrect!
Sherry R. was extremely helpful with answering all of my questions. She was kind, professional, patient and competent. Also, she was very personable, which is very rare in customer service industry nowadays.
Georgia is always helpful and responds quickly to our needs and with accuracy and excellent quality of work.
I want to give a metric bajillion stars out to Angela T. (the "T" stands for terrific) for outstanding customer service every time I call in. She truly cares and I ask for her every time I call in. Thanks a bunch Angela!
For Angela and Melanie at PBA,
They were so helpful for the many questions that I had regarding a claim and general questions about my plan. It is so nice to actually talk with someone who actually cares about helping the customer rather than saying anything just to get me off the phone. Thank...
It was an absolute nightmare working with Aurora on two urgent care claims that I had to have reprocessed, and I truly feel like the rep (Katie) at PBA was a godsend at the point that she began helping with my case. It is extremely rare to find the type of exceptional customer service that she provi...
Angela was the best! She made me understand a claim that has been a NIGHTMARE.
Angela T was the most helpful person i have dealt with
It's a pleasure working with LaTonia Jones. It's apparent that she focuses on providing customers with a good experience by providing good service. She is very responsive, accessible, and goes the extra mile to meet the client's need.
Just want to thank Angela for her exceptional assistance and guidance with the PBA website and explaining how my FSA works. Thank you Angela!! Maria
Angela T was very helpful to resolve a problem for me. Very professional and kind and regularly gave me updates. I give her 5 stars but that was not enough for all she did.
Sherry was very kind and helpful with Apria Healthcare after they were so mean, nasty and just pain rude. It was such a welcomed change to be treated kindly.
Excruciatingly terrible service. The whole premise of the company is designed to steal your money or make you forget your money with them. How is this even legal? This type of crap should be outlawed, it does not provide a service. Just wait until April to take your tax break.
Tavi was so helpful in helping me resolve my concerns!
Joe K was very helpful with helping answer my questions. He communicated with me in a way that helped me understand. PBA had been a great insurance company to work with.
I just got off the phone with Sherry and she could not have been more helpful! She was quickly able to sort out the issues I was having and answer all my questions. Great service! Thank you, Sherry!
On Tuesday, 20 August 2019 I either lost or had stolen by PBA Flexible Spending Account VISA card. I called PBA to report it and my call was taken by customer service representative Melanie. I told Melanie how my card came to be missing, i.e. I left my cell phone/wallet on top of my car and drove ...
Tried to sign up for COBRA benefits. Enrolled and never got a notice to confirm my enrollment, or how to make payments for COBRA benefits. I did get a notice saying that the enrollment period had lapsed.
Why couldn't this have been done online? Upsetting. Hopefully will never have to deal with this...
Sherry was so very helpful and answered all my questions was a great experience.
I absolutely love this company! Angela was so helpful and thoroughly explained everything that I had questions about on my claims She gave me peace of mind. Thank you for doing such a great job Angela!
Sherry Reynolds was great helping me replace my damaged ID cards. She was very nice and courteous.
A great TPA - they do a great job.
Working from both an employer & a member perspective - they're customer focused and do a great job of clearly & accurately administering claims.
I have had the pleasure to work with Sherry on a claim that my provider is billing me for. Sherry told me to fax her my bill and i did so. That day I went to pay other bills at the provider to make sure my payments go where they should. I called on this claim earlier to the provider because they wer...
Jennifer Monnett is an excellent benefits administrator. Throughout the entire working experience, she has made my job easy, with her responsiveness, expertise, and customer service. She is a delight to work with and I appreciate the opportunity.
Sincerely,
Rhonda McDonald
HR Manager
RWS Design ...
Angela has been so helpful in assisting me with an outstanding account. She has taken the time to follow through and follow up with me! I m so happy she was the one that answered my call!
Competent employees who know what they are doing. I especially like talking to Sherry who always helps me with everything I have questions about. Luckily for me, she tends to be the representative I have helping me. Thanks, Sherry, you made my life easier! Kathie H.
I have been trying to get reimbursed for medical treatment for over 2 years of service at an oon facility. I have sent receipt after receipt in, been told people were going to return my calls, and been told they didn't receive things I've sent time after time. If I didn't keep pushing, I know they w...
Joe K. Was very helpful and pleasant to speak with!
Angela was the Rep that answered my call. She was amazing! She was Very thorough and patient with my many questions. If I could, I would request her everytime!
Great people, great service! I have the honor of working with PBA for over 6 years. The representatives are kind, hard-working, listen to the customer, and provide best-fit solutions. I especially appreciate Christa V and her fast response on enrollment items. For claims, Tammy M is tops, and Sheila...
Tavi went above and beyond to help me. She researched a question I had and followed up daily until it was resolved. I cannot thank her enough! One of the best customer service experiences I ve had.
Shout out to Joe at PBA! One of the kindest and most helpful customer service reps I have ever talked to. Patiently answered all of my questions and took the time and care to go over my plan coverage, making sure it was explained in a way I understood and how to proceed. Even took the opportunit...
I love working with PBA! They are always very professional and extremely helpful. LaTonya Jones helps me make sense out of FLEX whenever I need it to help myself or our employees!
PBA was our TPA for a long time. I can't say enough about the amazing service they provide from all spectrums (i.e., administration of insurance, processing claims, data analysis, customer service, etc.). Everyone who works there genuinely care about providing great service. The only reason we n...
Melanie went above and beyond to help is resolve a conflict with the a paper error and was so pleasant as well. Even when we had to make 10 calls because the weather was interfering with the connection. She made a bad situation more pleasant for us. We appreciate all she did to help!
Holly in the Enrollment department always goes above and beyond to answer my questions and help me resolve any issues. She has been one of my key contacts for the last two years and it has been such a great experience.
Esmeralda was super helpful with the issues I was having with my Cobra coverage. Very pleasant young lady. Knowledgeable of what was necessary to complete the process. Excellent service.