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Platinum Hotel & Spa

4.4· 751 reviews
Average ratingGreat
4.4/ 5

Based on 751 reviews

562%
429%
33%
25%
11%
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What reviewers say about Platinum Hotel & Spa

Based on 751 reviews on Trustburn · updated 92 days ago

Customers generally describe Platinum Hotel & Spa positively, frequently praising the rooms, location on the Strip, and service, with a 4.4 out of 5 average across 751 reviews.
What does Platinum Hotel & Spa do?

There is no description on file for Platinum Hotel & Spa, so it isn't clear from the information available what specific services or offerings they provide beyond what the reviews suggest.

What are the most common complaints about Platinum Hotel & Spa?

Based on the critical reviewers' accounts, the most common complaints involve poor or rude staff service, valet issues including alleged misuse of guests' vehicles, billing and reservation disputes, and problems with room conditions such as leaks and cleanliness.

AI-generated from reviews on this page. Verify anything important with the company directly.

jeremy bailey
Reviews 1

Great stay. Endless hot water in an elegant bathroom. Cozy beds with quality bedding. Balcony rooms are nice, with a great view. Food was outstanding, breakfast especially. Great location. Perfect room for a business or pleasure stay. Will be back again for sure.

Anna
Reviews 1

Luxury apartments. Bedroom, living room with kitchen. Large bathroom with shower and separate bath. You can cook for yourself. Stove, refrigerator, microwave, kettle, coffee pot, dishwasher. The room is quiet. There is a radio bouz. TVs and stuff. The ventilation is quiet.

Andy James
Reviews 1

Friendly valets struck up a conversation with me and my kids while we waited for the car to pull up. Got a solid recommendation on where to grab some 6-packs super close-by. Good value IMO given it's practically on the strip, but charging noticably less than Casino/Hotels on the strip.

Steve Lippia
Reviews 1

I attended a high school reunion at The Platinum. I am a "Las Vegas local" and found this off-strip property to be really nice. We had a great space onbthe 5th floor for our event, the food buffet was very enjoyable, service was great..and the room opened to a great, large outdoor patio with a pool, excellent views of the strip and a D.J. We are particularly impressed with the excellent bar, just off the lobby. This is a great place to sit in very comfortable chairs and enjoy the company of friends in an intimate setting. 50% off drinks for happy hour and a nice little appetizer menu.

Josh Cheriyan
Reviews 1

We booked one of their condo-type units. It comes with a full kitchen setup, a living room, bedroom, and a full bath. Everything looks nice and clean. I was working remotely so it was nice to sit at the desk and do work and then make lunch for myself. The only weird thing is the shower. It feels a bit old compared to the rest of the unit.

Devin Ramdutt
Reviews 1

It is annoying when you book a room for a romantic getaway, and pay extra for the slighter nicer room, then when you check in you find out the room you paid for with the large king bed is sold out and you are stuck with two double beds. Everything else was pretty good about this hotel, but the whole reason I booked this hotel was because of the room type. Can't give it more than two stars because of this.

Lillian Kruzsely
Reviews 1

In terms of the room: great size, great jetted tub, great linens and comfy bed. Balcony is a nice addition. I am giving 5 stars because the staff went out of their way to make sure I was safe in my room and comfortable after another individual tried to come into to my room after a night of partying, I cannot thank the platinum enough and I will be staying here again.

vintageb3
Reviews 1

I ve stayed at this hotel twice now for work in Vegas. The staff are very nice and helpful especially the staff in the Kil@wat restaurant. Breakfast is a very filling meal with large portions. Most of the staff remembered me from my previous visit exactly a year before. The maintenance guy Trevor even remembered my name in an instant as he walked into the lift. I assume I will be back here next year and look forward to it. I m not a fan of Vegas, so to be off Strip is a big plus for me. The rooms are clean, quiet, and have a well equipped kitchen with breakfast bar, large fridge freezer, huge oven, microwave and dishwasher. The bathroom has a walk in shower and huge bath. My room last year had a washing machine and dryer. Very handy to do laundry. Unfortunately, there were a number of groups that had pre-booked the rooms with laundry facilities this time round so I missed out this time. I can highly recommend this hotel.

Carol Carveth
Reviews 1

Nice place! We chose it because we really wanted the 2 person jetted tub. But our tub's drain wouldn't seal properly so took longer to fill and we had to keep the faucet on to keep it full and one of the jets was missing a directional nozzle and sprayed water at the wall across the room. Other than that everything was great, the bed was super comfy and the rest of the suite was well-appointed.

Shawn Hansson
Reviews 1

My wife and I went here today and had a 90 minute couples massage. We had a private room with our own shower and steam shower. We have been to other spas in Vegas before such as the Bellagio, and wanted to try something off the strip. Our experience was wonderful. We had therapists that have been doing massage for 16 and 20 years. Ellen and Joy were excellent.

Benoit jean charles
Reviews 1

The place was great it had a lot of space decoration and interior design was nice and I love the kitchen I think it was one of my favorite cuz I could cook in the morning it was great but the only thing I would say that was bad about it was the fact that the Hallway smelled horrible. The moment I entered the elevator by the time I was on the second level just passing it to get to 17th level it smelled horrible the entire time all the way till I walked into my room.

John Favaloro
Reviews 1

Beautiful hotel to stay at and all the Comforts of home.

We just had our 40th wedding celebration there on April 21 and it was great. Sandra and Steven from the Platinum were great. My wife wanted a an Elvis impersonator and he came and sung during the ceremony.The food, flowers and the cake were great

Arianna Leo
Reviews 1

I stayed here for a week in a suite with my family, and was incredibly disappointed. There are dozens of hotels in the same area as this one for half the price, so I expect to have an exceptional stay. The room was wonderful and clean, aside from the fact that the air conditioning in both bedrooms did not work in the middle of June. If internet is important to you at all, avoid this place! I couldn t even do a simple google search without having to wait at least an entire minute. The hotel staff is very friendly, but they are incredibly overwhelmed. Most of the time there is only one valet staff, or occasionally two. If you re looking for a simple family vacation and plan on only using your room for the necessities, I would definitely recommend this place. However, if any of the above reasons bother you, there are plenty of other cheaper and better options.

Roy Kelly
Reviews 1

We stayed here as a family with 3 kids ages 17.16 and 8. We had an extremely large room, called a Marquise Suite.

Generally, the room was clean and tidy. Beds were comfortable and bedding was fine.... nothing special though, but for the rate we paid, I feel it offers excellent value for money. We had to move some cushions on the sofa and found some food underneath, which was not great. The bathrooms were very spacious and clean. The bath did have some limescale though.

There was a stag party staying at the hotel, which is not ideal for this family location, and they did keep us awake till 2am on one night. We did not complain, as of course this is outside of the hotels control.

The best thing about this place is the very pleasant staff and the location. The reception staff could not be more helpful, and offer good service. The proximity to the strip is ideal, easily within walking distance.

I would probably look to stay somewhere else next time, despite an overall good experience, as I feel the rooms are in need of some refurbishment, although this is definitely reflected in the price paid.

Steven Andrade
Reviews 1

I been a long time customer of the Platinum. I love the location, balcony views, spacious suites and relaxing hot tube. This time around I used AirBnB to host my weekend stay. I do miss the self parking from way back in the day. it's been a long time since the Platinum had a facelift. Their neighbor Ellis Island is remodeling and I believe it's time for Platinum to do the same. over all still my favorite hotel near the strip.

Brian Park
Reviews 1

The Platinum provided exactly what we were looking for in our visit to LV. We have two young kids so the indoor pool was literally the main selling point of the hotel. The fact that the staff was incredibly friendly and helpful, the rooms were well furnished and my kids loved the view of the ferris wheel from our balcony was absolute gravy. I would definitely go back to the hotel again.

Binh Vo
Reviews 1

I find some of the staff is nice, until you check out, and suddenly it becomes somehow okay for them to not be nice anymore. The reason I gave two stars is the valet and bell services have been helpful.
The Marquis room 819 we stayed in was not clean when we checked in--but not to the point that I had to request another room.
The location is somewhat convenient, but it requires some driving to the strip unless you don't mind walking for 10-15 minutes in the summer heat.
The pool is disappointing--its floor grated the skin of our kids.
We would like to thank this hotel for being mediocre, so we will never return.

Cathy Duncan
Reviews 1

Dog friendly, condo style accomodations. We stayed in a large 1 bedroom. Appliances are stainless steel. Jacuzzi tub and seperate shower. 2 tvs- one in the livingrroom and one in the bedrrom. A true balcony, a rarity in Vegas. Evening pool view is awesome. Parking is valet only.

dane knudsen
Reviews 1

Horrible. You can't park your own car, if you want to park here you'll have to wait 30 minutes for valet to bring your car. Woke up the next morning to my car having issues when it was perfectly fine the night before. Extra miles tacked onto my car so somebody went for a joyride in my $50,000 car. Front desk people are rude and have horrible people skills. I left something in the room I was staying in and they wouldn't let me back in the room to get my stuff until the guards went up to the room to get it for me. You can't get stuff out of your car unless valet brings it to you. Horrible expirience, will never spend my money here ever again.

Laurel T
Reviews 1

The Platinum feels upscale without being over the top ornate. The rooms are large suites with full kitchens and huge luxury bathrooms. The jetted tub was an unexpected treat during my first visit there. And the nightly complimentary wine reception, paired with cheap happy hour in the bar are nice perks, too.

While we encountered an issue with our room that needed to be fixed, the hotel management was responsive and left an apology note and a snack in the room for when we returned later that night. It was handled very well. Full disclosure: We did get a first impression that the person filling in at the bell desk was not very welcoming when we first arrived, so that was a bit off-putting initially. But everyone else we encountered was professional and pleasant. Maybe it was just an off day?

As for the location, it's convenient as long as you don't mind being a little bit off of the Las Vegas strip. We skipped renting a car, since it was only about 5-10 minutes to walk to Bally's and the monorail (which is a great cheap transportation option for those wanting to explore along the strip).

For those who want a fancy, large pool, theirs is not as large as some others, but there are a few cabanas and the area is well-maintained like the rest of the property.

It's also good to note there is no casino on the property. However, you can go a couple doors down if you want to gamble a little with the locals and grab a cheap breakfast at Ellis Island. There's also a 7-Eleven and a large souvenir store on the block.

I'll be keeping an eye out for specials to return again on a future visit.

Mike Keehn
Reviews 1

Stayed one night at the beginning of our family vacation before heading up to Zion the next day. The room was nice and spacious. It was very quiet, which we were thankful for after a long day of travel. Only minor issue was that the toilet took 5-10 minutes before the tank started refilling, but it wasn't a huge issue.

We didn't make much use of it, but the kitchen area was very nice as well.

Rebecca Fetterman
Reviews 1

We stayed at The Platinum for 3 nights while on an anniversary trip. For the price, I was shocked by the size of the room. It was HUGE and very nice. The bathtub could fit 3 grown people (not that there were...umm...what happens in Vegas stays there!). It was super comfortable...felt a lot like being at home.

We ate at both Stir (during Happy Hour...best time to go!) and Kilowat which are on-site restaurants. Really good food at both places and service was awesome.

I loved the complimentary valet, although at times it was hectic with only 1 valet and several guests checking-in and going out. Had to wait a bit on Saturday night and were late for dinner.

It says 2 blocks off the Strip, but it is pretty far. We drove our own car, so it wasn't an issue, but just for reference. We never got to use the pool (one night it was closed for a wedding, next night we went out), but it looked very nice and was pretty busy most of the time.

For the price, you won't get a bigger room. Happy with our stay :)

Gabrielle Hare
Reviews 1

The room is nice, but don't bother paying for the strip view. You're just overlooking a parking lot and part of the building. There wasn't a hair dryer in my room and I had to ask the front desk and house keeping for one three times. I finally got one the day after initially asking. The bar was good and they do have a nice pool and hot tub. I'd probably stay here again just have slightly lower expectation. The location is great in relation to casino and food.

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