Based on 17 reviews
PKP S.A. exercises ownership supervision over the companies of the PKP Group to ensure the highest quality of passenger and freight transport and logistics services.
The lowest-rated reviews mention specific complaints, including notorious delays, trains being changed to less comfortable alternatives without refunds, poor service at checkouts, unintuitive websites and apps, and extended travel times for cheaper train categories.
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Service level at checkouts and online at the worst possible level. Countless unpleasant situations with Intercity. The website and the application get stuck in every possible field, it is very unintuitive. In 2020, WiFi in PKP is still not working. And the quintessence is that the teacher and staff can't even correctly pronounce the word "INTERCITY" XD pathetic. I regret that PKP has a monopoly in Poland. LET IT FINALLY END, PLEASE
The biggest thieves, when buying a super promo for PLN 50, and if it is finalized, it makes you pay 77. This company is a joke, they should let other companies in, because they don't make people goofy.
You regularly extend the time of "cheap" TLK and IC trains to Pendolino.
And so from 8/06/2019, the IC406 train on the Budapest - Warsaw route will take the Krakow - Warsaw route at 3:16 where it currently defeats at 2:47 and a year ago it defeated at 2:30. Why such an extension?
Same with TLK Branicki. A year ago he traveled around 2:30 on the Krakow - Warsaw route at 3:18. Good progress. Below is a comparison.
After a short episode of arduous growing satisfaction and digging out of the dung, which has always been associated with Polish railways seeing again all the late trains for half a year (in summer, not in winter) I conclude that you are a mess not worth even one star and will apparently remain . I deeply hope that you bla bla car and other alternative means of transport strongly, because you do not deserve any trust.
Eternal delays, selling tickets when there are no seats sitting. Lack of technical innovations in the old rolling stock.
3 trips within 3 days and each time a 30-minute delay.
Very slowly changing towards better but there are still many reasons to be ashamed. Delays, often there are no wagons with numbers as in the ticket, pendolino trains are changed to dirty runaway trains without the possibility of refunding the ticket (although partial). There is no longer even coffee or tea for EIC and EIP passengers in the ticket price. Fortunately, foreign rail lines are entering Polish tracks and they are a chance for comfortable and fast travel.
Peace and quiet. Everything can be arranged. No elevator only downside
An interesting building, elegant design. A wall at the reception made of Brazilian agate. Beautiful.
Quality of services 1/10. Eternal lateness and lack of information!
Yesterday I had the "pleasure" to use the "services" of PKP.
The route Krakow- winouj cie. People crowded like cattle, even paying in
"1st" grade. And it would not be possible to add 2 or 3 carriages during this period
during this period. You don't have to be super intelligent to figure out that this is the day
on this route there will be a lot of passengers going to the sea etc.
I am omitting the point that you have to buy a lot of tickets for different companies.
Unfortunately, you can't buy everything on the Internet and it's risky.
Definitely improvement of organization and thinking in PKP company is recommended.
How is it that a company with such a history and potential falls so poorly against the background of small regional companies?
Many things are assured, worse with trains that play a major role
Probably the worst transport company in Poland. Communist deposition flavored with ever-damaged rolling stock, running along damaged tracks in villages and towns. A few years ago powdered by bankers, now brought once again by politicians to the brink of collapse comparable to the Polish Navy. I would not recommend anyone to ride them on trains and avoid for a car or plane if possible
Due to notorious delays, when buying a ticket you cannot have any expectations as to the actual time of arrival. The phenomenon is the fact that when checking the state of travel via the Internet you are better informed than the conductor.
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PKP S.A. pełni nadzór właścicielski nad spółkami Grupy PKP w celu zapewnienia jak najwyższej jakości obsługi transportowo-logistycznej pasażerów i towarów.
PKP S.A. is a Polish state-owned company that oversees the ownership of the PKP Group companies. The primary objective of PKP S.A. is to ensure the highest quality transport and logistics services for passengers and goods in Poland.
The history of PKP S.A. dates back to 2001 when it was established as a result of restructuring the Polish State Railways (PKP). Since then, it has been responsible for managing and supervising various companies within the PKP Group, including passenger transport, freight transport, infrastructure management, and real estate development.
One of the key strengths of PKP S.A. is its commitment to innovation and modernization in all areas of its operations. The company has invested heavily in new technologies and equipment to improve efficiency, safety, and customer satisfaction.
In recent years, PKP S.A. has also focused on expanding its international presence by establishing partnerships with other leading transportation companies around Europe. This strategy has helped to position Poland as a key player in the global logistics industry while also providing new opportunities for growth and development.
At present, PKP S.A.'s portfolio includes several major subsidiaries such as Polskie Koleje Państwowe SA (Polish State Railways), Przewozy Regionalne Spółka Akcyjna (Regional Transport Joint Stock Company), Cargo-Service Spółka z o.o., Centrum Logistyczne Pomerania Zachodnia Spółka z o.o., among others.
Overall, PKP S.A.'s mission is to provide safe, reliable transportation services that meet the needs of both individuals and businesses across Poland while also contributing to sustainable economic growth in the region.
In conclusion, if you are looking for a reliable partner for your transportation needs in Poland or beyond - look no further than PKP S.A.! With their extensive experience in managing complex logistics operations combined with their commitment to innovation and customer satisfaction - they are sure to exceed your expectations every time!