PetPartners

Easy to files claims online, reviewed and paid fast with no issues.
fast and easy, great coverage

Great Customer service! They helped me understand my policy and really came through fast with my claim. Much easier than I thought it would be.

Definitely a scam have had several claims nothing paid and they make it very hard to cancel Should not be affiliated with AKC Our local vet offers a way better plan that actually pays for visits and treatments!

They didn't explain their services clear and what they really cover! I strongly suggest to do your homework and read all the fine prints and terms and ask lots of QUESTIONS before sign for any pet insurance with them. I suggest to research other pet insurance before your pet has pre-existing condition.

Update: I wanted to update my review after working with Customer Service Manager Adam Blodgett, who has patiently clarified the details of all the terms and conditions as they apply to our transition to their new unlimited product. He has been very responsive. I still wish we had been given the correct information from the Pet Partners rep at the time we upgraded our policy, but I've added two more stars because Adam has been great.

Do you homework before purchasing insurance. I thought I had, but I had not. My dog had cataract surgery and they did not pay one single penny for this surgery. She was diagnosed after I purchased the policy so the pre-existing condition clause does not apply. Even for the reimbursement of preventive care, they did cover the full cost of that and for the total cost of the care, it is cheaper to pay that in full yourself than for what you would pay yearly on a policy. I just cancelled mine because the they don't cover what I need them to cover.

I had coverage for prevantive and accident only. No coverage on illness. The pet has to be under 9 years to start illness coverage.

This has been updated from a long and derogatory rant. I reached out again and while I did not get the result I wanted, they were polite and informative. Very expensive lesson to learn.

Love dealing with this company!
They have made the process so easy, using your phone to submit claims is fabulous.
The turn around with a check inyour hand in 3 to 4 weeks.....wonderful. thanks Pet Partners.

I was very impressed w/ pet partners as they offer wellness plans which other pet insurance doesn't as well as covering holistic treatments. The 1st claim I put it was quickly payed by check to me within a week & much more than I expected. I highly recommend this to cover dog expenses.

Buyer beware at renewal. My wife's policy went from $80 to $120 monthly. The renewal included increased maximums that skyrocketed our premiums. Then we were forced to call after an email exchange to fix what we never did change. While we had it there were vet bills short paid or not covered. I wouldn't deal with this company nor refer anybody I care about to do business here. Before you post it save tour condolences and care more for clients while they are patronizing you. It's too late to change my view your customer care had many opportunities along the way.

Thank you for your fast service and helping take care of our puppy! We will be customers for a long time!

I've had this insurance since November 2020 for 2 dogs and have been really happy with the plan and the customer service. I called a few times before I bought the plan and the CS reps I spoke to were always really kind and courteous and helped me a ton with my decision making. They were also very knowledgeable with all the fine details too which I appreciated so much! The insurance itself has been a lifesaver for one of my dogs who has had some serious medical issues lately too. Can't recommend PetPartners enough!

Rude customer service
Don t waste your money with them

Filed a claim for our fur babies annual shots and wellness appt. It was processed very quickly, and they mailed us a check fast. Very happy with the experience.

They don t cover other animals such as rabbits. Most of us can not afford a dog or cat because of land lord. If they want want to beat other insurance companies, they need to add other animals besides cats and dogs

My breeder recommend the pet insurance so I took it for my lab puppy.
Do your homework before you get this policy. No wellness, no heartworm or flea/tic, no spaying is covered. Add that to the $250 deductible and I wound up with an $8 reimbursement on our few "illness" visits. Perhaps consider with an older dog (been there) but no point with a puppy.

We have had Petpartners insurance for the 10 plus years that we have had our Portuguese Water Dog, Bailey's Irish Cream. This year we have had a serious problem with Bailey and your firm has been steadfast in its support and prompt in payment of reimbursements. Thank you. ajg

I submitted a claim to PetPartners through their online portal, and it was incredibly easy and user friendly. I received confirmation of what would be reimbursed from my claim as well as my reimbursement itself in a timely manner.

Awesome company. Sure takes the stress away from having to deal with costly medical bills. Highly recommend!