Absolutely horrendous service we have persevered and used this company for two years and they just cannot get it right.
six months in a row they have been getting our wages wrong,the payments are late when the payments are not late the wages are wrong .
very poor poor service unbelievable that thi...
Always received salary prompt and on time. Staff helpful regards queries concerning holiday pay, time sheets etc. Recent issues regards tax code, which have proven a bit of a nightmare, but finally resolved thanks to Jasmine C.
Appalling standard of service nearly every month my wages have been late constantly ringing up now have to be in a queue which takes forever and when I did get down to number one I was cut off by the advisor after ringing 4 times today and had to start all over again they blame the post and then rin...
Cas and Stephanie where very helpful today with queries that need sorted
I am with this company and I am really shocked and upset with how they conduct the business. I have had so many payments not being paid, it seems the staff just don't have a clue what they are doing.
Hi Dan
Can you please correspond, its not very professional
A carer has been overpaid, you have the details ,please communicate
Thanks Sadiya
Poor poor poor i would give no stars if I could. In November I was told by tax office they sent my refund to paypacket and now February still no refund. Emailed and called but no one calls back. Disgusting they are holding on to monies that are not theirs and no contact at all very very poor I just ...
These guy are so incompetent, I have been employed by a young lady since April. The first month they didn't pay me because they had lost the paperwork. My clients mum phoned them on speker phone so I could hear them. The lady on the More
Disgusting service, i have been on the phone in regards to my tax code HMRC, advised paypacket need to submit PAYE reference numbers so my tax can be sorted out, they have NOT done this and i am being hammered with tax. Called HMRC again this morning and again they refuse to send in correct informa...
The company has shown irresponsible attitude to an employee.
1. Initially they made spelling mistakes in BOTH, Name and Surname of the employee.
2. Additionally, they used weekly NIC bracket despite the employee doesn't work weekly and therefore the tax base and the deductions increased signific...
Truly dreadful company who constantly made errors on my wages. In one instance they even forgot to set up a recurring payment instructed to them by my then employer.
Reliable service, easy to understand charges. We just phone hours through every month and they do the rest.
I have been supported by Paypacket for years. Have had so much support and guidance, particularly from Shani who is always able and quick to sort any queries. I really appreciate all support. It is harder to get through on the phone this past year but I still manage to
Absolute joke! Messed up my payments nearly every month. Had to call them all the time and they would say they'll call you back but never did!!!
I was a little concerned after seeing some of the reviews about using this company,but so far I have had no problems at all,iv had no problems getting invoices for my brothers carers paid(ON time)
I have experienced
GREAT customer service when I've called,
And no problems getting through when cal...
Staff who continuously mess up my Carers wages and never really have offered a reasonable conclusion to this.Alot of crossed wires at times also.On the odd occasion things do run smoothly but never for long.
Been paid on time every 4 weeks aoart from my january wage
truly embarrassing company. Unprofessional and they should be closed down. Calls ignored, emails disregarded, messed up on so many aspects and then try to pass the buck elsewhere. Please avoid this company at all costs