PayPacket Review

Absolutely horrendous service we have persevered and used this company for two years and they just cannot get it right.
six months in a row they have been getting our wages wrong,the payments are late when the payments are not late the wages are wrong .
very poor poor service unbelievable that this company is allowed to work with disabled people on direct payments and the council actually awards contracts to such a horrendous company.

Always received salary prompt and on time. Staff helpful regards queries concerning holiday pay, time sheets etc. Recent issues regards tax code, which have proven a bit of a nightmare, but finally resolved thanks to Jasmine C.

Appalling standard of service nearly every month my wages have been late constantly ringing up now have to be in a queue which takes forever and when I did get down to number one I was cut off by the advisor after ringing 4 times today and had to start all over again they blame the post and then ring me up to say they have got the timesheets after all the hassle and stress. i still havnt been paid the rest of my wages and now have been told it will be another week before it will get paid paypacket you need to get your act together !!!!

Cas and Stephanie where very helpful today with queries that need sorted

I am with this company and I am really shocked and upset with how they conduct the business. I have had so many payments not being paid, it seems the staff just don't have a clue what they are doing.

Hi Dan
Can you please correspond, its not very professional
A carer has been overpaid, you have the details ,please communicate
Thanks Sadiya

Poor poor poor i would give no stars if I could. In November I was told by tax office they sent my refund to paypacket and now February still no refund. Emailed and called but no one calls back. Disgusting they are holding on to monies that are not theirs and no contact at all very very poor I just want MY money back.

These guy are so incompetent, I have been employed by a young lady since April. The first month they didn't pay me because they had lost the paperwork. My clients mum phoned them on speker phone so I could hear them. The lady on the More

Disgusting service, i have been on the phone in regards to my tax code HMRC, advised paypacket need to submit PAYE reference numbers so my tax can be sorted out, they have NOT done this and i am being hammered with tax. Called HMRC again this morning and again they refuse to send in correct information and continue to avoid the issue, HMRC are now taking to do with this HMRC have no record of my employment nor tax being paid ( where is the money) terrible company to have dealing with someones wages and terrible attitude from the staff when you call This is now month 3 and no resolve will update here if and when i have any news....

The company has shown irresponsible attitude to an employee.

1. Initially they made spelling mistakes in BOTH, Name and Surname of the employee.
2. Additionally, they used weekly NIC bracket despite the employee doesn't work weekly and therefore the tax base and the deductions increased significantly. So, the employee suffered irreversible financial losses.
3. When were told both, orally via phone(10 days ago) and on writing(8 days ago) via email (all three official emails were used: the account manager and to general payroll addresses) , left it without a reaction. No correction. No excuse. No response.

I believe this is evidence of extremely low professional attitude of the company and would not recommend to use their services to anyone.

Truly dreadful company who constantly made errors on my wages. In one instance they even forgot to set up a recurring payment instructed to them by my then employer.

Reliable service, easy to understand charges. We just phone hours through every month and they do the rest.

I have been supported by Paypacket for years. Have had so much support and guidance, particularly from Shani who is always able and quick to sort any queries. I really appreciate all support. It is harder to get through on the phone this past year but I still manage to

Absolute joke! Messed up my payments nearly every month. Had to call them all the time and they would say they'll call you back but never did!!!

I was a little concerned after seeing some of the reviews about using this company,but so far I have had no problems at all,iv had no problems getting invoices for my brothers carers paid(ON time)
I have experienced
GREAT customer service when I've called,
And no problems getting through when called.
I have used such company's before and so far find this the best company. So keep up the good work PayPACKET

Staff who continuously mess up my Carers wages and never really have offered a reasonable conclusion to this.Alot of crossed wires at times also.On the odd occasion things do run smoothly but never for long.

Been paid on time every 4 weeks aoart from my january wage

truly embarrassing company. Unprofessional and they should be closed down. Calls ignored, emails disregarded, messed up on so many aspects and then try to pass the buck elsewhere. Please avoid this company at all costs