Terrible customer service. I was ready to buy a $47k+ car and all I got was a rude "If you don't have time why are you shopping for a car today" attitude from a "salesman" named Omar.
Had a great experience with getting my second lease. Thanks to Osvandy we went through a very quick process in getting me into my new car and he gave me an ease of mind that I was getting a good deal. Would definitely recommend my friends and family to go here.
Alex Bernabe is the best. I recently upgraded to the accord 2.0t sport. My family and I bought multiple vehicles from him this year. He's is very friendly and knowledgeable. When you go to dch paramus honda make sure you go see Alex for your next vehicle.
I had a terrific experience at DCH Paramus Honda while recently purchasing a car. The process from Sales Associate (Lisa Acosta), to Finance Associate (Kelvin Rodriguez), to Laura Santos who thoroughly went through and explained all the different features the car offered, was just great. The whole ...
I bought a Honda accord exl v6 fully loaded on April of this year, in one word my experience with Paramus Honda was excellent! !!! Mr. Gerald Lopez was the person that helped me out that day when I bought my car...... thank you Paramus Honda for your amazing service.
Abel Fermin was excellent ! I was not rushed to buy, nor pressured. He was honest and welcoming. Osvandy was very helpful assisting me with the car's computer system. Great customer service overall.
Lil far from wer im at but always have the part I need in time
Worse experience of my life, I leased a vehicle with this dealership and within a month of having it I was asked for 500 extra dollars because I was not a veteran within two years so I did not meet the criteria for them. I handed them my DD214 same day and was accepted nothing else was said regardin...
I am so happy I came to this Honda dealership!!! The salesmen here are so good and the deals are great. I just bought myself a 2014 Honda civic and my payments are amazing. they even helped me get a low insurance rate!!! thanks Honda
Came in to do a buy out on my current lease with Abel Fermin and it was quick and easy. He s very straight forward and knowledgeable. Definitely recommend his services to anyone who wants great prices.
As a customer I felt informed and the process was straight forward. Eli my saleman was extremely patient and helpful.
My experience at paramus Honda was the best. The saleswoman Maria Alcantara was very good and took her time to explain everything to me. Also Manager Lenny Ramos and Wael yunes helped us a lot and gave us a good deal on a 2016 Honda Pilot. Finally, the finance manager Bobby Tranquilli was phenomenal...
Great customer service! Sami was very knowledgeable and patient. He gave me a detailed explanation of the features on my new car and answered all my questions. Thank you SAMI!!
Hamad and Paul were extremely patient, exhibited expertise and made the overall experience better than anticipated.
Alex Bernabe is our sales representative. We had great experience overall, he is sincere, straight forward, and most importantly, no "up in the air" that type of sales talk. We definitely recommend him to our family and friends and will go back to him when we are in the market for another car.
This was my second experience at DCH Honda, once again I had a great salesman, Jake Lanza. Even though I was just leasing another CRV he went over every detail with me since there was a couple of changes. Our finance guy was Jerrod Hurley who happened to be my last salesman, it was nice to have some...
This dealership is huge and has friendly staffs. We bought a 2019 HONDA Pilot EXL from this place, our sale rep Jerry is very professional and very patient explaining all the new car techs to my father. He is one happy man in his new Pilot! It was a smooth transaction and will definitely recommend t...
did not have a good experience here at all. as soon as we drove up to the entrance we were swarmed like fresh meat by a pack of vultures. the salesperson was also very annoying and very much a SALESPERSON. i will not mention the name of the person. did not get good vibes from him. we also had a...
Gustavo is the best! I highly recommend this dealer 100%!!!
Ray Crespo extremely pleasant and helpful. Knowledgeable, great customer service!
Osvandy is a very professional salesman he showed me everything and got me a great approval and deal.
Osvandy, was very amazing. He showed how to work every aspect of the car. Afterwards I felt extremely comfortable not only driving the car but using all the features. I would recommend him and I give him a 10/10 on customer service.
Came today to trade in a car i bought 2 months ago that i wasn't fully happy with. Adolfo Marte help me with the trade and got me the best deal. Everytime i call with any questions he's always there to answer them even of his day off. He always goes above and beyond to make you happy and satisfied. ...
ray crespo has made my car shopping experience smooth and fun. Very polite and friendly and most important the guy knows his cars. I recommend anyone to ask for Ray Crespo
Great people to work with, Roberto is one of the best salesperson I have ever worked with. Not pushy at all and a great buying experience.
I recently leased a CRV with DCH Paramus Honda. This was my first time working with them, and I was completely satisfied with the experience. I felt that they dealt with me fairly, answered all of my questions, and I left very happy with my new lease. I worked with Emily Ortiz, and she was wonder...
Unacceptable Service by a Sales Manager Mr. Chong Lee at Paramus Honda Route 4 of New Jersey. My family went in to lease a Honda Pilot 2020 edition. Mr. Aswandy Arias - a Gentleman was the Sales Rep. He gave us a test drive.
At the outset I told them that I am a Honda car owner and have 2 Honda's...
Had a wonderful and easy experience turning the lease on my Civic into a buy out to own. Thanks Osvandy Arias for an easy process and good company!
We were looking for a car to lease for our son. DCH Paramus Honda, Adolfo and Hammad were extremely helpful in showing us our options, helping with getting car set up and making the whole experience very enjoyable. We will be back for our next car!
We had a very good experience leasing our 2018 CR-V car at the dealership particularly with Freddy Francisco the salesperson he was very knowledgeable about the car we were interested to lease also his good manners and passion that helped to close the deal to our satisfaction. Also we had a good p...
I went to dch Paramus to buy Honda Odyssey and I was working with Adolfo marte and the buying experience was great and smooth and I recommend Adolfo for your buying experience
I enjoyed the professionalism of Fernando Batista. He was straight forward and extremely well knowledge on helping me decide what was the best vehicle for me. He was also understand and not pushy while i made my decision. I will recommend him to all of my friends and family that are looking to buy a...
First time there and it was quick and effortless. Juan was very helpful and nice tonwork with. Would not hesitate to return. Love the shuttle service and quick intake process
A week ago, I came to Paramus Honda. I was hopeless and tired of looking for a car that fits in my price range. I pulled in and walked and walked until I saw a group of workers, out of all the workers Ahmad came up to me and greeted me really nicely. I was amazed at how nice he was, he instantly off...
Bought a new 2018 Honda Accord from DCH in Paramus (12/29/18) and the experience was superb. Maria Alcantara ensured the buying process went smoothly with no stress. This had to be my best car buying experience ever and will come back as a future customer. The service and attention to detail was bey...
We had such a good experience at DCH Honda Paramus we would recommend it to anyone. Our salesperson Matthew was very knowledgeable of the vehicles which made our decision so much easier. Great service and wonderful staff. Thanks Matthew and DCH.
While I was still covered by my factory warranty, I scheduled a service appointment for this morning to have 3 problems checked/repaired with my 2012 CR-V EX-L.
Rear seat rattle
Rear backup camera screen
Rotors out of round/excessive surface corrosion
I met with a service advisor, Danny to des...
Update-6-28= I did not spin any truth. The service was Rude from the point I got there. My credit was beyond the fact that we even tried a different deal. But like I said they already had their mind set on selling to someone else. No worries I already got another deal lined up. Not my los. -Rude ser...
Scheduled an appt for front brakes and oil change.
Scheduled online, super clear instructions, pulled up and was seen by nice employees. The shop is sooo clean!
Danny is really great. So nice, attentive and detail oriented.
What I appreciate is them checking out my whole car and making appropria...
We were in the market for 2018 CR-V. I got the quotation through the Internet and we came in with preparation to purchase. When we walked in we were greeted by Greg - this down to earth guy who really put us at ease immediately. He doesn't brag, doesn't speak with a loud voice, doesn't exaggerate li...
Jerry Vargas , is one of the most educated , caring individuals has made my car buying experience great , I love the facility here because of him , I highly recommend him for anybody that's in the market !
Hamad at DCH Paramus worked with us to get us a lease on a 2017 Honda CR-V. He was very thorough in explaining things, from the deal itself to the ins and outs of the vehicle. He gave us his full attention and was helpful during the test driving process. My wife and I would recommend that if you ...
Awful experience .... don't go there...and if u do, be careful... they play games with u....we left and will not go back
Kadir Karagoz was extremely helpful when I was purchasing my car at DCH Paramus Honda. Thanks to him the process went smoothly and he answered all of my questions and concerns very respectfully. I had multiple concerns including finances, car selection, and safety of the vehicle. All of these concer...
We could not be more happy with the car purchase and the service at honda. Osavandy SS was extremely great. He answered all our questions .Great helper this is our first purchase . The service from Osvandy was really great , hope to come back again.i truly enjoy my first experience , I thank you for...
We had a great experience buying our certified pre-owned Pilot at DCH. After we had completed our purchase, we appreciated that Osvandy patiently walked us through all of the car s technology features. Osvandy took his time, did not rush us, answered questions courteously and thoroughly, and made su...
Worked with Freddy Francisco in buying my new car. I am very much happy with the service. This is my 3rd Honda from DCH.
We had an amazing experience with Abel Fermin today!!! He understood exactly what we needed and went above and beyond to meet our expectations. We are so happy with our new car. Thank you Abel!!! You are the best!!!!!!!!
Cat & Nes
Long wait.Careless staff. Insulating situation for costumers. No proper guidelines from technical staff, No improvement.Disopointing.
Gret service, Peter took care of me for my car. I walked in and nobody helped me, one person was sleeping on her desk, peter came in and helped me get the information i needed. Simple question and he provided an answer. He was great! Thanks peter!
Worst price of all the dealership we visited. They said that price was beyond fare and that no other Honda dealership could beat it, four other dealership did buy much more. They promised a visa gift card for a test drive but more excuses and a no call back on that. Sale management was very rude On...
Be delighted with the service of this dealer. Attended by Adolfo Marte, a very good seller and I have been very satisfied with the service provided by this Mr. Adolfo Marte. I recommend them 110% to a 15 out of 10
Great service
They aim to please
I had the pleasure of working with Elvis Opoku when I came in to return my lease and get a new one. This is my 7th Honda and they never disappoint. Elvis was respectful of what I needed and very patient with me and my 6 yr old. Highly recommend elvis!
Very respectful. Very polite. Profesional customer service. Mr. Osvandy Arias greeted me at the door and assisted me throughout the process. He helped me get out of a really bad deal from Nissan 46. He gave up hours of his day to make sure I was not going to get screwed again. The manager as well ...
Adolfo Marte assisted me in purchasing a Honda I was leasing. The agreement successfully surpassed my expectations of Honda, Thanks Adolfo!
I came to DCH to find the car I needed; We received an excellent service from Adolfo Marte and Wael Yunes. THANK YOU for the attention and good service that you gave us, fast and very reasonable prices!
I just had a great experience buying my new 2016 Honda Odyssey at DCH Honda. I've purchased and leased a lot of cars over the years and Alex Bernabe is by far my favorite salesperson. This is the 2nd time I purchased a car from Alex. He always listens to me and understands my budget and timing ne...
It was great from start to end. I pulled in to the lot and was welcomed right away, and went to speak with Moe Dalia to check in. He was the consummate professional from start to end - informative, polite, and helpful. Moe checked me in, had everything ready, answered all my questions, and took grea...
Leasing my first new Honda. Came to DCH since my family has bought many vehicles from here and was hoping to work with the same salesman they used. However he has since left. I was instead helped by Carlos, who was as genuine of a salesman as I've ever dealt with. The entire time he was friendly, pr...
I purchased my 2017 Honda Civic Hatchback here in January and worked with Dhimitri to find the right car for me. He never pressured me into buying anything, he heled to ensure I was satisfied with whatever decision I made. I went for my first oil. Change late September and the staff were all down to...
It s the second time I come to DCH Paramus Honda in a year. Worked with Dennis Estrada both times and I recommend him to both, experienced and new buyers. Dennis will not waste your time or keep you around waiting.
The place is very well kept and conveniently located. The staff is cool and will mak...
Open early close late! Great business model everybody is polite and helpful.
Jesus Olivares helped me so much. From beginning to the end; the level of professionalism he provided was Top; the best. He helped me with a preowned car great deal and helped me save on auto insurance as well. Jesus Olivares was the best; should make him a manager. Really great costumer experience.
I had an amazing experience buying my first car thanks to John Medrano and Jose Hernandez!
I was a little nervous in going to the dealership because of past experience, but John and Jose really made me feel comfortable.
They both new their information very well and were able to answer all my quest...
Transparent and very helpful, from start to finish. Steven Chan was great, very helpful, he even called me two days later to make sure that everything went smoothly. great deal, firm on price, great dealership. no pressure at all.
We had a WONDERFUL experience at DCH Honda! A HUGE thank you to Bobby and Alex Bernabe who gave us the royal treatment and made sure we were getting what we wanted within our budget constraints. Alex was very upbeat and accommodating. He explained everything thoroughly, from the paperwork to the how...
Great experience leasing my new car at DCH Honda on Saturday. The salesman, Alex Bernabe, was a pleasure to work with on every level. He helped my sister get a great deal for a 3-year lease on a 2015 Honda Civic. He was personable, efficient, and HONEST. There was no fine print or catches to the...
My husband and son wasted 3 1/2 hours of their lives waiting for "finance" guy to come back with numbers. 10% interest on a previously owned 15K Civic. Waste of time! The salesman was good, but the back office screwed this deal. Hell no.
Adolofo was a pleasure to work with. He was extremely personable, very accommodating and gave us the best deal possible. He goes the extra mile for his clients and makes you feel comfortable and not at all pressured all while getting the job done. If you are ever looking to purchase a new vehicle I ...
all the 5star reviews here are true trust me. please!!! if you want a car and as long as its a honda please go to DCH no matter where u are, i live 25miles from there and i didn t regret going there. Everybody is nice, the ladies at the FD were nice even the sales rep dealing with other folks were n...
I have always been skeptical to go in a dealership but we needed a car and we went in, we were assigned to Kamal and it is probably one of the easiest car transactions I've experienced. Kamal was straight up, knew what we needed and did not waste our time. I would hope to come back when one of our...
I fully recommend Osvandy Arias, excellent customer service from the minute you walk in and through the process of buying the car.
Actually I'm very grateful to Adolfo Marte is a real gentleman! Very patient and very specific. DCH Paramus Honda must retain and appreciate sellers like Adolfo! I'm very satisfied
I was really excited about my purchase , my sales representative was amazing in the beginning but now!? I don t understand I use to work at sprint for 3 years and I never sold a product and did not follow up with my customer or not return the phone calls. I ve called Over and over to speak to Abel ....
Just finalized my new car with Paul Park @ DCH Paramus Honda. Was an absolutely great experience. This was the best sales experience I've ever had over 7 cars. Paul was straightforward, honest and extremely helpful in getting the right car at the right price for us. The experience was far from w...
This was my first car buying experience and it was far more simple and smooth than I expected thanks to Manny. Manny had been taking care of my family for over a decade and now I understand why my father refuses to lease a car from anyone else! His intelligence and knowledge is unmatched I plan on r...
I wanted to take a minute to rate my recent experience at DCH Paramus Honda, This was a very smooth process from the beginning to end. More specifically, I would like to give praise to my salesrep, Hamad, and GSM, Wael. Not only were they extremely genuine and knowledgeable, but also true profession...
This is the best honda dealership in bergen county by far. People are super nice and helpful. Wait area for service is very clean and big. We experienced buying a crv and our car maintained here. this our go to dealership and service center now.
Super busy during the weekends so make sure to get in early. Also when picking up parts double check the price online on their estore. Their in store prices seem to be higher for some reason. Ask to adjust.
Great service center, Natasha took good care of me. Will go back there again for maintenance purposes for my Acura TL!! State of the art facility AAA+++++.. Highly recommended...
They must retrain the employees in the service department. The women service advisors have sassy attitude and the service technicians have no respect to the customers' cars.
My first visit, the problems were not fixed so i had to go there again the next week. The second visit, the tire pressures fo...
I absolutely loved our experience here. We came in just window shopping and saw a car we loved. Ray worked his best to get us a great deal. Once that didn t work out, due to unseen circumstances, he managed to get us a different car and a different deal. Now we have a 2016 Civic which we absolutely ...
Adolfo Marte is best salesperson ever!! This was one of the most pleasurable car buying experiences i have ever had. He explained every detail or question i had and work hard to make sure i was happy with my purchase. I highly recommend him. Thank you Adolfo!