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Open Access BPO

3.9· 11 reviews
Average ratingAverage
3.9/ 5

Based on 11 reviews

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What reviewers say about Open Access BPO

Generated with AI from 11 reviews on Trustburn · updated 24 days ago

Customers describe the company as a nice place with a friendly environment, good work-life balance, and opportunities for career progression and cultural learning.
What does Open Access BPO do?

Open Access BPO is a call center in the Philippines that offers globally competitive customer support in 35 languages, including Chinese.

Are there any complaints about Open Access BPO?

The lowest-rated reviews mention that the company keeps receiving calls for a phone number that no longer belongs to them, applicants are not contacted after applying, and the office is an open space.

AI-generated from reviews on this page. Verify anything important with the company directly.

GlennByron
Reviews 1

I have worked for different companies before, and I can confidently say that Open Access BPO has by far been the best. My career has progressed significantly in just two years.

To give you a better perspective, these are the things I love most about the company:

Office Culture: Being a multilingual company, you'll find people from diverse backgrounds. You'll get to learn about different cultures. The company fosters employee bonds by holding events outside the office where you get to spend time with your coworkers. If you're planning to work at Open Access BPO, I encourage you to join these events and have a great time.

Emergency Preparedness: With the spread of COVID-19 across the globe, I'm amazed at the measures taken by the company. These measures prioritize the safety of every single employee while making sure that operations are unaffected. This just goes to show how the company cares for its employees.

Growth Opportunities: The company offers endless opportunities to all of its employees. Within 10 months of being in the company, I was already able to transfer to a more promising position.

The Team: This is what I fell in love with the most. Having workmates that encourage your growth and leaders that truly care for you makes working enjoyable and fulfilling.

Overall, Open Access BPO is an excellent company to work for. I m really happy to be part of the Open Access family!

Salvatore Pisanu
Reviews 1

I give 3 stars because there aren't seat for the friends of applicant.. Nice little place, they printed my picture with my details in a small paper that I applied on my t-shirt.. Once inside I filled a questionnaire full of questions about my, about my details like I pag-ibig, SSS number, tin number and other documents. After it they told me that they will contact me, after few months no one contacted me. I think professional agency has to contact applicants even they are not ok for the position applied by them.
After more than 10 months they are still looking for Italians, they don't hire, they are just blablabla, the customer want this that and don't hire. Don't Was your time while other bigger company hire for real. Is not about skills and experiences, is about how they do, how they really hire or not.

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About Open Access BPO

Open Access BPO is a call center in the Philippines that offers globally competitive customer support in 35 languages, including Chinese. Inquire now!

Open Access BPO is a leading call center in the Philippines that provides top-notch customer support services to businesses worldwide. With over a decade of experience in the industry, Open Access BPO has established itself as a reliable and trusted partner for companies looking to outsource their customer service operations.

One of the key strengths of Open Access BPO is its ability to offer multilingual support in 35 languages, including Chinese. This makes it an ideal choice for businesses that operate globally and need to communicate with customers from different parts of the world. The company's team of highly skilled agents are fluent in multiple languages and can provide seamless support across different channels such as phone, email, chat, and social media.

Open Access BPO's commitment to quality is reflected in its ISO 9001:2015 certification, which ensures that all processes are standardized and continuously improved upon. The company also adheres to strict data privacy regulations such as GDPR and HIPAA, ensuring that sensitive information is handled with utmost care.

In addition to customer support services, Open Access BPO also offers other outsourcing solutions such as back-office support, content moderation, e-commerce solutions, and more. These services are designed to help businesses streamline their operations while reducing costs and improving efficiency.

What sets Open Access BPO apart from other call centers is its focus on building long-term partnerships with clients. The company takes a consultative approach towards outsourcing by understanding each client's unique needs and tailoring solutions accordingly. This results in customized solutions that deliver tangible business benefits such as increased revenue growth and improved customer satisfaction.

Open Access BPO's state-of-the-art facilities are equipped with advanced technology such as predictive dialers, IVR systems, CRM software, etc., enabling agents to handle large volumes of calls efficiently while maintaining high levels of accuracy. The company also invests heavily in training programs for its agents so they can stay up-to-date with the latest industry trends and best practices.

Overall, Open Access BPO is an excellent choice for businesses looking for a reliable partner who can provide high-quality customer support services at competitive prices. With its multilingual capabilities, ISO certification standards adherence , data privacy compliance , consultative approach towards outsourcing , advanced technology infrastructure , well-trained staff members - this call center stands out among others .

Address
1980 festival plaza drive
Founded
2006