This is false advertising and poor customer service at its finest. Do not use this company to book hotels unless you want to spend 10x the time it would take you to book on your own. After attempting to book a room for a trade show myself I received a call from Onpeak saying I needed to call the h...
I have had nothing be horrible experiences using onPeak. Year after year we are required to use them for one of my company's largest conferences, and year after year we have extensive issues...the biggest being that they do not reply to E-mails/calls! I've reached out consistently over the past f...
onPeak shares individual and personal information of their bookings with external NON-partnering companies. This includes full name, arrival date, departure date, and specific hotel. I wrote their customer service about the issue and have been ignored. Avoid using them at all costs.
I worked for Onpeak. Past tense. Everything people are saying is true. But the employees are treated eve worse. I don't know how they stay in business. John in which one customer talked about is incompetent and oblivious to how business should be ran. I would never use Onpeak and I left because of t...
onPeak is actually a really nice company to work for. They work hard and play even harder. They value their customers and their employees. They often find different ways to reward their employees. As long as you show up on time to do your work and do a great job, they really don't bother you. This i...
Horrible experience with onPeak! DO NOT USE THEM! I used them to book my hotel for Magic show in Vegas as Magic has made them their housing partner. The website poorly states the all the fees. My total on my check out cart was $100.88. Upon checking in the hotel, my total became $168 ! I inquired a...
They organized lodging for the last conference I went to in San Diego and it was a disaster. We were put in one hotel, then told the hotel was full and was moved to another one. A couple of weeks later, without even asking, they switched us back to the original hotel after we had already sent paymen...
Horrible experience! We booked a hotel for MAGIC in Las Vegas. The description said it was for a 1 king bed room. There is a section where you can make special requests. We called onPeak and asked if there would be an additional charge if we requested a 2-bed room if available. They assured us that ...
I have never received worse customer service in my life. During the entire booking process I found this company to be unorganized and unresponsive. The Onpeak representatives appear to be very unprofessional and don t seem to have a large knowledge base for the work they are preforming. I asked mul...
Booked a hotel for a conference through them, messed up completely and rather than the rate of $229, they charged us $519. We tried repeatedly to contact them and asked for management to no avail. We sent it to BBB and they responded, dealt with this matter?
We've had no response from them at all, ...
Dishonest and disrespectful company. Especially concerning San Diego Comic Con.
I decided I would get ahead of the game and reserve my room for the World of Concrete in August for the upcoming January show. 5 days before the show I logged in to look at my rooms and they were gone. I called in and onPeak told me that they cancelled them because I did not put names on each of the...
Hope 0 stars registers. Trying to do the hotel lottery for ComicCon. We would have been glad to have followed the rules if we had known what they were. Incomplete or after the fact announcements made this experience the worst yet. Granted, a difficult venue, but there is no excuse for the level of i...