ONLOGIST

Worst app ever
I would like to express my deep dissatisfaction with the services provided by Onlogistic. Unfortunately, the company has shown a great inability to manage its own logistics, which makes me extremely worried about the quality of the service offered to third parties.

Lack of Support: The company doesn't answer their emergency phones, which is unacceptable in situations that require an immediate response. Furthermore, sending an email and waiting 7 days to get a response is completely inadequate, especially when it comes to urgent matters.

Poorly Designed App: The app developed by Onlogistic is extremely poorly designed. There is no clear and relevant information, which makes it frustrating and ineffective to use. My impression is that the developer had no idea what he was doing when he created this application.

Lack of Training: The company does not offer any kind of training for new employees, which is essential to ensure that everyone is prepared to carry out their duties efficiently. This shows a lack of concern for the quality of the service provided.
Selective response to feedback: Another worrying point is the way Onlogistic responds to customer feedback. I've noticed that the company only responds to positive comments, ignoring those that offer constructive criticism. This shows a lack of transparency and disrespect for customers who are looking to improve their services.

Given these points, it is clear to me that Onlogistic is far from a reliable company. There are other options on the market that offer a much better service. Honestly, I don't know how long Onlogistic will be able to keep this up.

I strongly recommend that the company re-evaluate its management and the services it offers, because customer satisfaction must be a priority. Otherwise, I believe Onlogistic will struggle to remain competitive in the market.

Date of experience: July 25, 2024

ONLOGIST is an excellent company. They always deliver our packages on time and their customer support is fantastic. 👍

ONLOGIST's services have exceeded my expectations. They are indeed excellent.

I recently tried out a logistics company and it was a great experience. The service was top-notch and the rates were reasonable too.

ONLOGIST has been amazing in handling our logistics needs. Their service is reliable and their team is always ready to assist.

The logistics company I recently used was great. They were punctual and delivered my items without any issues.

ONLOGIST is excellent! Their delivery is always on time and their customer service is top-notch. 👌

I had a great experience with a logistics service provider recently. The company was professional and efficient.

I've been using ONLOGIST for a few months now and I have to say, they are really good. The delivery is prompt and the staff is helpful.

The services provided by ONLOGIST were really average. I expected better quality considering the reputation they have.

The services provided by ONLOGIST are just average. They could definitely improve in terms of customer support.