I was told by my OB/GYN doctor and my doctors office that NxGen offers a NIPT test for no more than $200 cash, as $200 is the rate the office negotiated with their NxGen rep. My bill was $1400. My Dr. office contacted their NxGen rep, who said he d call me to fix the bill. No one called. I ve be...
Staff was knowledgeable and were able to explain things in laymen's terms so I could understand the results. Stacey was patient and thoughtful, I will definitely recommend NxGen Mdx to everyone.
Keeps billing you 18 months later for bills that were paid at the time of service..... very frustrating.
Got a COVID test in the afternoon and had my results by the next morning. Fantastic service.
I agreed to testing with this business through my doctor's office. I have had the worst experience dealing with this company and I regret working with them for my genetic testing. It has been a non stop total nightmare. They have unethical billing practices and unhelpful customer service. I would no...
NxGen messed up my lab results and my doctor and I found out 2 months later that they had been wrong. I requested a redo with a different lab but was denied, I had to go through NxGen again. The second time they did my blood test they did not post the results for over 2 weeks. It was already EXTREME...
I had a very informative over the phone consultation. I enjoyed the experience. Very nice staff
If I could give 0 stars then I would. Absolutely TERRIBLE customer service. I would say that most people who want the genetic testing done are concerned that something may come up on the results. Therefore, the customer service should be excellent and they should have some kind of therapeutic commun...
I had a similar experience as several of the previous reviewers. My OB office had a $48 contract rate yet I received several different bills for different amounts (all over $3000). I had two different reps I was dealing with to try to resolve, the last of whom never called me back after our last con...