Based on 1 review
NorthStar Restoration Services is a 24/7 emergency damage restoration company based in Wausau, Wisconsin, that handles water, fire, mold, storm, and biohazard cleanup. They serve Central Wisconsin including Wausau, Minocqua, Stevens Point, Green Bay, and Appleton, and have over 100 years of combined experience. The business is licensed and insured, and they offer a Priority Response Emergency Plan (PREP) program to help customers during disasters.
To get started, customers can call their 24/7 emergency line at (715) 302-0529 or request an emergency response online. For non-urgent inquiries, they can use the contact form on their website. The team provides a free inspection after a call to assess the damage and determine the next steps for restoration.
The company offers a wide range of services including water removal, mold remediation, fire and smoke damage cleanup, and storm debris removal. They also provide specialized cleaning for carpets, tile and grout, air ducts, and dryer vents. Additional services include hoarder and biohazard cleanup, as well as structural repair and remodeling coordination.
According to the company's website, their goal is to reach emergency sites within 60 minutes, though actual arrival times depend on weather, road conditions, distance, crew availability, and safe site access. They operate on an on-call basis 24 hours a day, 7 days a week to respond to unexpected damage events.
The business is located at 4900 Stewart Ave, Wausau, WI 54401, and their office hours for non-emergency inquiries are Monday through Friday from 8:00 am to 5:00 pm. They are a veteran-owned business and are proud members of local community groups in Central Wisconsin.
One reviewer, Destiny H, praised the team for being extremely knowledgeable and respectful, noting that the lead John came by quickly to take pictures and provide a quote within a few days. Another reviewer, Barb Morgan, highlighted the friendliness and thoroughness of the technician Dylan, who arrived right on time and worked hard.
A negative review from July 2024 on Trustburn gave the company a 1 out of 5 rating, citing a lack of communication and an unclear timeline for the project. This reviewer felt their concerns were not fully acknowledged, leading to a perception of lacking professionalism for urgent needs.
The Trustburn listing shows a 1 out of 5 rating from a single review, while the company's own website displays a 4.8 out of 5 rating based on over 340 Google reviews. The Trustburn review is from July 2024, making it the most recent feedback on that platform.
The company states they are IICRC certified and have completed more than 500 projects with over 300 customer reviews. They emphasize that their team is trained and certified to handle various types of damage, ensuring a professional approach to restoration.
The process begins with an emergency call to (715) 302-0529, followed by a free inspection to document the damage. After assessment, they create a controlled drying plan, document progress, and coordinate repairs when needed, all while avoiding electrical hazards during the initial response.
For roof damage, the company explains that the first 72 hours are critical to prevent water from spreading to insulation and framing. They note that they do not repair or replace roofs themselves but coordinate with a qualified roofing contractor to address the exterior source while they handle the interior mitigation.
The website mentions a Priority Response Emergency Plan (PREP) program as part of their commitment to customer satisfaction. They also offer a bill pay feature and are actively hiring, with an application process available on their site.
The company's website states they are a premier provider of damage repair services and are committed to making homes safe and livable again. They aim to decrease stress for property owners by being organized and thorough in their work.
You can reach NorthStar Restoration Services by phone at +1 715-302-0529.
The official website of NorthStar Restoration Services is northstarrestorationservices.com.
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I recently had an experience with a restoration company that fell short of expectations. 🏚️ The service felt lacking in communication, and the timeline provided for the project was unclear. Despite the initial promise of thoroughness, I didn’t feel that my concerns were fully acknowledged or addressed. 😕 Overall, it was not the level of professionalism I hoped for. Wouldn't recommend for urgent needs.
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NorthStar Restoration Services
The reliable professionals at NorthStar Restoration Services will take care of your damage repair needs. With more than 100 years of combined experience behind us, we’re not afraid to handle large or complex projects. Our mission will be to make your home a safe and livable place again.
Our friendly team will strive to decrease the stress of having your property restored. We’re organized and thorough, so we’re able to supply prompt project completion on budget. In addition, our company offers a Priority Response Emergency Plan (PREP) program.
As a premier provider of damage repair services, NorthStar Restoration Services is committed to customer satisfaction. We’re proud to be based in Wausau, WI. If you’d like to learn more about the work we do, contact us today.