Nortek Security & Control LLC

Not very good customer support or service. Were pretty rude when I called them on the phone.

Terrible product!! Customer service was no help and do not stand behind their product. Spent money for a gate that lasted a week and they wouldn t send a mother board! Now buying new gate from somewhere else. Run far far away!!!

Kimberly Nguyn at Nortek flat out refused to provide tech support on 2 new thermostats I purchased on Amazon. She told me to return the devices if i wasn't happy with their no support policy.

TERRIBLE CUSTOMER SERVICE. I purchased a mighty mule automatic gate opener kit invested over $600 and it worked for 2 weeks. I ve been waiting since MAY for a replacement. Every time I call in to try to see what s going on I get put on hold for an hour and no one will tell me anything besides it s still on backorder. Complete and total BS.

I love my home security system. My husband added a system to his office as well.

RUN from this company, Tractor Supply sells their items, BEWARE, they do NOT stand behind their product EVEN when you buy an extended warranty and have the paperwork, was DEFECTIVE upon install! RUN

Complete garbage, tech support is non effective at providing productive solutions. Never again shall I sell or install any systems from this manufacturer

Spoke with David B and he was very knowledgeable and good at explaining step by step. Diagnosied the problem and was very satisfied with results.

Terrible customer service!!!
Will never purchase anything from this company .
The product failed in the first week an wouldn t even help me out. Their gate system is horrible buy some where else...

Shows no interest in solving guarantee issues and tries with deliberation to stall proceedings with questions already answered before.

Have newer experienced customer support at such low level like this, ever.

Gate hardware is not compatible with a 6" diameter farm gate post such that when closed, and moved to the the open position, the gate (16') sticks out about a foot into the driveway.

The antenna must be in clear line of sight and then you must be within 10-12 feet for the controller to trigger. Not so good for a gate that requires 16 ft to open. It does work eventually on exit if you roll down your window and stick your arm up above the roof wave it around, and press the open button a few times.

The gate board failed after only three months. I got a return authorization and shipped it on 9/11/2020, confirmed delivery on 9/15. Emailed 3x to get a delivery date with no response. Called the number listed for the repair center and it was disconnected.

They should have just sent me a new board.

The tech, Dan,was good (except he did not respond to my email inquiries, but he only did what he was told to do with regard to repair or replacement.

The whole thing is cheaply built and it shows it.

update:

I was notified by Sara (I had to call) today 10/7/2020 that the parts needed to repair the board will not be available until the end of December. I will not be having the use of the gate for another two months.

Ordered top of the line gate system from mighty mule. Keypad and remotes only work 10 feet from unit if your lucky. Customer service for this company is sarcastic and not helpful. If I could give zero stars I would.