National van lines

One of the best companies I've ever seen! Awesome drivers and dedicated to the end!

Incredibly disappointing and poor performance on a small move from Florida to the northeast. From the time the local affiliate picked up my belongings it was two months before they arrived at destination. There were too many changing stories and alibis to count. There were several periods where I had no idea where my stuff was or when it would arrive at destination. After all of this nonsense they even refused to provide token or cursory compensation for their problems. Had they offered me a token discount I would've been content and appreciative. But these are greedy people who lack both professionalism and common sense. As such they've already lost my next move which is significantly larger and beginning now. Classic example of how to lose a customer. Would never use again and would not recommend.

Service: Out-of-state move

Driver was horrible bad attitude. Can alone for a house move. When delivered same attitude. No help again. Throw a fit when we asked to have him inspect with us. He refused grab the papers and told us we refused to sign. Which was not true. Would have kick he out when first came to pick up. But, we need to move

Service: Out-of-state move

April 2021.
Many thanks to Two Brothers Moving, Inc. (Nate Volk and Kyle Volk) and National Van Lines and its super driver Damon Clark. Having been in my Chicago house for 25 years, hiring a company for a cross country move was a huge decision, wrought with worries. I sensed that I wanted someone local, and I contacted National Van Lines through Two Brothers, in suburban Chicago. Having Nate Volk come to my house in person was very helpful; he walked through with me, taking notes, answering questions, making me feel comfortable and less fearful. I'd read too many negative reviews and was imagining all that could go wrong.

A day or so before the move, I was told the name of my driver, Damon Clark. Then Kyle Volk came to my house and put all the individual framed artwork I had already wrapped in several big boxes; put clothes on hangers in another giant box; boxed outsize lampshades and the various odd shaped things I couldn't pack, like my vacuum cleaner. This version of final packing had been explained to me, but I couldn't envision how it would work, so I was impressed. Then Damon Clark called me himself the day before the move, and told me he'd be at my house between 8 and 9am, and that the move would probably take until 1:00pm. My house was mid-block in a conventional Chicago neighborhood with narrow streets and parked cars. My neighbors worked to park their cars in front of three houses with mine in the middle, and moved the cars when that gigantic National Van Lines truck arrived shortly after 8:00am. It filled a third of the block!

I was expecting to move a year ago, but being waylaid by the pandemic, I had time to pack nearly everything, and so Damon and his crew of three young men moved rapidly in and out of my house, in good spirits, and were finished by 11:30am. I should add that I did not take much furniture but dozens of boxes. When everything was neatly packed floor to ceiling in the van, in a surprisingly small area up front near the cab, Damon posed for a photograph in front of that solid stack. I learned that Damon, his crew, and several other Chicago households of goods were all going to Tucson in that giant van. My belongings wouldn't be redistributed in another truck, or go with another driver. I was so glad and relieved.

That Chicago move-out was on a Saturday. I couldn't leave town right away, and departed the following Tuesday on the four-day drive to Tucson. Damon texted me that week saying he could deliver my things on Friday, and I had to tell him I wouldn't be arriving until late on Friday. How about Saturday? he asked, accommodating my needs. And that was my last concern -- would I have to wait for several days for the van to deliver my things in Tucson. And so on Saturday afternoon, Damon and his crew unloaded everything, again with good spirits, and now I am unpacking, and remarking on a job well done. Kudos to the Volk brothers and National Van Lines, and I'm especially appreciative of the professionalism, cheerful attitude, and hard work of Damon Clark and his crew.
Judith Randall.

Service: Out-of-state move

We used National Van Lines to have our 10x20 storage unit contents to our new home in June 2021. We were torn between saving $$ by moving ourselves, or using professional movers. I ve used many, many movers over the years, and had had a really bad experience with movers back in 2018, so was quite apprehensive. But, from my first contact with Kenny, only 2 days before our move, my mind was eased that our move would be handled well. This opinion never changed! Kenny, and each person in his crew, was very professional, efficient and friendly.
I HIGHLY recommend National Van Lines, and if you re lucky enough to have Kenny arrange your move, you ll be in good hands!

My experience has been horrible with this company. I end up paying three different companies for my move. VAN Lines didn't even move my items. Charged me extra for everything. Lies and said they are a family friendly company. Once they get their money for the move they did not complete I couldn't get in contact with them. The last company had my items in route and did not notify me and cost me extra money for storage. Called me last minute to tell me they need to know where to drop my items off. I paid for the move and my items to be taken down and transferred and set back up. Let's see what happens. I move in Aug 20

This company is a disaster. I consider myself a pretty go with the flow kind of person but this company has been truly unpleasant and unprofessional from the beginning. We planned our move from New York to Chicago with the intent of giving ourselves some ease of mind of not having to deal with the stress of packing and unloading. We initially had a pick up window from June 21-25th which was fine because we needed to move out at the latest on June 25th. We were told we d get 24 hours notice of their arrival and were stunned to learn that on June 24th that they could only arrange a June 26th pickup. We made it clear that this could not work and after a lot of pushback we finally got our June 25th date the night before. Our delivery window was from June 26th to July 8th. Not ideal but whatever, we can survive those 10-14 days without our stuff. July 7th comes around and we have to call to figure out that our stuff was delayed and wouldn t be arriving until the 14th. Obviously not what we planned for but we were told by the rep that we d receive some compensation for the delay. She calls us back and says they can either pay us $50 a day or reimburse 50% of our appropriate approved purchases . This is a complete slap in the face when we spent thousands to have our stuff moved. We later find out that our stuff now would be delayed until the 18th. We express that the compensation needs to be adequate given this delay and she returns to say that they re willing to do $100 a day. Again not ideal. We don t here from them for another couple days and find out on July 15th that they can t be deliver until the 23rd. At this point we don t even understand how this can be happening and she tried to tell us that June is always a tough month. I m sorry but that really isn t our issue when we have a contract that outlines the details and dates of our move. We express to her that at this point the compensation for this delay has to be substantial given the amount of inconvenience and unwarranted stress it s brought to our lives. On July 16th, we again, are the ones calling for updates and are told the best they can do is $100 a day and they can t guarantee that our stuff sitting in a random NY warehouse can be delivered on time. At this point, the delay time is close to matching the original delivery window. What bothers me the most is the lack of empathy and sincerity from the representatives regarding the company s inability to deliver on their promise. The move at this point should be 100% free and I definitely plan on filing a formal complaint with the Better Business Bureau.

Early November 2020 I relocated from OH to CT (1 bedroom apartment). Everyone at National Van Lines was great. They answered all of my questions. Communication with the driver/movers was excellent. None of my stuff was lost/damaged (I'm rating 4 stars because they said the furniture would be wrapped on the truck and it wasnt). Great experience overall.

Service: Out-of-state move

If I had the option to leave zero stars i would. we contacted budget van lines who Do business as National Van Lines. They started off by saying that they have a sweet deal, so you think awesome lets do it. We pay for 350 cubic square ft in which they determine through the phone or email the amount you have. The day of my move the sent another company out called western van lines who looked at our items and only to say that national van lines measurements are wrong and we need to pay 1400 more dollars for them to take what's already been paid to national van lines. national van lines doesn't care at this point because they have your deposit which is non refundable so they get paid either way. We downsize and remove half of the items that we already paid to have moved putting us under the cubic square ft., only for western national van lines say that they really don't care about the square ft. They care about how its positioned on their truck and since he didn't like how would fit on his truck we have to pay an additional 1400 for him to take it. They get paid either way so his quality team calls and threatens that he has to leave, so its you either pay or lose your deposit. They have very corrupt business practices and i pray a class action lawsuit will hit them hard for what they do. you are better off selling and starting over. or renting a penske truck to move your stuff.

I have a great experience with National Van Lines! My booking agent, Michael, is very responsive and willing to answer so many of my questions. He cleared all my concerns and helped me make a decision to move with National Van Lines! The movers are on time for both loading and unloading. Although I have two mirrors broken during moving, still overall it's a great moving experience! I will recommend National Van Lines to my friends who are moving in the future!