Murphy-Hoffman Company

4 · 129 reviews
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David Clay
Reviews 1
2020-09-24 12:18

This is one of the most helpful trick centers I've...

This is one of the most helpful trick centers I've ever known. The service people were very knowledgeable and willing to help me repair my truck. Two of them went outside with me look at my issue and to show me where certain components were located. One of them even crawled under my truck with me...

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maria conlon
Reviews 1
2020-09-21 09:01

These guys dont care about your stuff in your truc...

These guys dont care about your stuff in your truck! They unplugged my fridge even though the cord could reach the top bunk...spoiled all my food...also my brakes failed within a hour of leaving that shop! Be careful of that shop!

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Dennis Wesselman
Reviews 1
2020-08-18 14:00

EXCELLENT work! They've replaced a fender twice fo...

EXCELLENT work! They've replaced a fender twice for me. Paint matched great, everything replaced lined up right. Ken the shop manager is great to deal with. From what I've heard from other drivers about other places in town, I wouldn't go anywhere but Kenworth.

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Synergy Express Inc
Reviews 1
2020-08-14 16:48

I would strongly recommend everyone to stay away f...

I would strongly recommend everyone to stay away from this place , especially from a sales person with name David Hess , he act so nice but the guy is complete jerk so his Boss too Joe Robichaud , they asked for a 5800 dollars down payment on a truck and they were not able to provide financing for ...

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Joseph Dowler
Reviews 1
2020-08-13 13:03

have seen people that have been on lunch over 30 m...

have seen people that have been on lunch over 30 minutes and yet I get fired for it.Iseen people get out of their work vehicles and go smoke a cigarette while waiting on a train they didn't get fired. There's no pay raises there's no advancements and I was forced to work the latest hours. They did n...

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Wendell Hinton
Reviews 1
2020-08-10 22:49

Friendly an curtious staff. Helped answer all my q...

Friendly an curtious staff. Helped answer all my questions. Very much worth my drive from Mississippi to do business with Cowboy an the crew. They definitely have my business from here on out . Thanks again Cowboy an all the staff at MHC Springfield
Wendell Hinton

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RICO DE LEON
Reviews 1
2020-07-27 16:41

To be honest I was mad over something that happene...

To be honest I was mad over something that happened where my salespersons Larry didn't have control of but, he make it up to me and helped me a lot, besides him there was other people who were above and beyond starting with second shift supervisor Rayn, Zach and last but not least Tristen whom helpe...

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chip
Reviews 1
2020-07-16 22:30

You know if you go to this place in person they're...

You know if you go to this place in person they're really nice over the phone they're just kind of weird.. However it's a love-hate with this dealership sometimes their spot on and sometimes their prices are just extremely overpriced I have a good experience on this go around

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Shane Ryan
Reviews 1
2020-07-09 22:25

Dropped off a part due to failure the parts counte...

Dropped off a part due to failure the parts counter employees were nothing but rude unfriendly individuals I've ever had to deal with. They want your money when your buying but don't want to help when your trying to return an item. Wouldn't ever purchase parts from this location. Peterbilt has a muc...

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ARTHUR D DUDA
Reviews 1
2020-07-06 10:47

Over the years there hasn't been the best of servi...

Over the years there hasn't been the best of service, usually within a day or two all my fault codes would be back, had a Cummins a while back and the fuel pump went out, i told them when i took the truck in what it was doing and i was pretty sure it was the fuel pump (warranty is 250,000.. and i ha...

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Bob Franklin
Reviews 1
2020-07-01 07:37

Had an air leak problem, tech actually found 2 pro...

Had an air leak problem, tech actually found 2 problems and fixed them. I was in and out in about 4 hours. Great experience! When tech was completed, he actually backed the tractor in and hooked up the trailer too, all I had to do was pick up the paperwork and roll.

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GoodMan FreeMan
Reviews 1
2020-06-28 16:23

Very Dishonest Service Writer!!!

Very Dishonest Service Writer!!!

We came here because the truck is low on power.
We checked in at 22:45 and the truck was took over from me by the technician around 8:45 in the morning, two hours later the truck was pulled out from the shop and parked where it was took over from me, at 11:05 we ...

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Michael Williams
Reviews 1
2020-06-14 14:11

I bought a T700 from a salesman in nc.... but the ...

I bought a T700 from a salesman in nc.... but the truck was located at mhc-Springfield MO... when leaving with the truck I had a few minor problems with it. Kenny, DW, Michael, kenny( mechanic) and especially Casey (used truck manager) these guys are great... Casey goes above and beyond helping in a...

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Agha Shirjeel Khan Qazalbash
Reviews 1
2020-06-12 06:05

I have bought 2016 KW T680, from this place like m...

I have bought 2016 KW T680, from this place like month and half ago they took the mattres out when I asked the sales guy he refused to put new mattres main issue was that when i went to pick up the truck and drove back truck's air bag bolts loosen and dropped and passenger side rear axle bolts loose...

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Guy Wiegand
Reviews 1
2020-05-16 18:17

Made apt for next day after I called. I said they ...

Made apt for next day after I called. I said they can have it 2 days to fix no power to bright lights. 5 days later still not done. Went in to see what was going on. Charged me 3.8 hrs at $160 per hr. Nothing was fixed. They said they didn't have the tool to check the control mod for the lights. I...

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Laura Padgett
Reviews 1
2020-04-19 22:36

My Truck is a Kenworth t680. It was fully loaded o...

My Truck is a Kenworth t680. It was fully loaded on a hot run from KY to CA. My guys had only 3 hours avaiable to have an air leak fixed. Now being a person who has had MANY bad experiences with Shops, I was OVER THE MOON with how well I was treated there. Sam in Service was ON POINT with exactly wh...

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Donald Clark
Reviews 1
2020-04-18 10:26

First time I have been there. The guy's are very f...

First time I have been there. The guy's are very friendly. My feed truck started missing and I know nothing about what the problem might be. They are open 27-7. They know that I am in a bind to have it repaired. They said they would do there best to get a look at it this weekend and diagnose what th...

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Kenny Hutton
Reviews 1
2020-04-14 16:55

Mechanics are very slow. Had five things on the li...

Mechanics are very slow. Had five things on the list but seeing how long it was going to take took one off. Appointment was at 6am, got into the shop around 8. By 4pm they only figured out the check engine and fixed the fuel leak. By 10 they had installed the light and put in new tie rods for the fr...

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Harlyne Claussen
Reviews 1
2020-04-10 21:42

Bought a truck back in november. My sales rep is i...

Bought a truck back in november. My sales rep is in Springfield but bought it in Des Moines. I can tell it was never looked over with check engine lights on and had air leaks. Still had to get air leaks fixed at freightliner and speed governor taken off since they didnt have the software to do it. ...

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James Haynes
Reviews 1
2020-04-04 01:53

Brought truck in to have two exhaust elbow clamps ...

Brought truck in to have two exhaust elbow clamps put on, which I provided parts. Was going to have a promoter installed and a steering wheel installed which I already had. Truck was pulled into shop at around noon, at 630 I stopped by to check progress and all that had been done was one elbow clamp...

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Billy Towner
Reviews 1
2020-04-02 23:50

Great group of folks working here. Came in with a...

Great group of folks working here. Came in with an issue Friday late evening, Sam at the counter told me it would be mid morning the next day (Saturday) before they could even get it in. He had a great and positive attitude, reassuring me that they would get to it as quick as possible. I told them...

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B Kaho
Reviews 1
2020-03-24 03:26

I just want to leave this here and to say that it'...

I just want to leave this here and to say that it's been a pleasure very pleasant to work with the guy that I got my truck through his name is Jeremy Nelson he's a very down-to-earth guy he helped me with everything I needed and everything that I need to get my truck on the road he helped me through...

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David Burnside
Reviews 1
2020-03-08 02:57

Went in for an a/c compressor, engine light, and t...

Went in for an a/c compressor, engine light, and to see if we cou get some more power out of the computer. Fixed the a/c and codes, but they didn't seem interested in even trying to get some power out of this gutless Paccar engine, even after the owner of the truck put me on the phone and said to te...

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