The worst ever place i visited for service. They initially said it will take two weeks for my friend. Then someone said it will be done by tomorrow eod. So, he dropped the vehicle. When i approached, they said two weeks again for my vehicle. So, left the place. Soon after my friend left the vehic...
Great place. Clean, friendly. I highly recommend. I only hope that they reconsider all of the mylar balloons that they have on display. We purchased a hybrid car to do what we can for the environment and those balloons are the worst.
Great experience from the manager, sales staff, finance director, and the customer service people as well. Really professional organization that seeks to build a customer relationship, not just sell you a car.
Thank you to Cathy Achino and all the guys at Muller Honda for making my experience easy. There s a reason I ve been coming here for almost 20 years for all my car purchases !
Everyone is so nice and takes time to explain the services from beginning to end.
MIke is great to work with. He makes sure you are satisfied with the outcome.
Very friendly and nice. Everything was completed on time. Great experience.
Recently brought in my car for an oil change. I m an occupational therapist in a hospital. The service manager noticed the hospital system parking decal inside my windshield and asked if I work in healthcare; I hadn t even mentioned it. He gave me a discount on the bill. Job was done timely, car was...
Work done well. They mailed me a coupon and saved $10.
I purchased three Honda vehicles from this store.
They washed the outside. That part was just okay.
Fast and professional. Just upset about lost a tire lock key
This was first experience with Muller Honda. Very good experience. The sales guy was not pushy. Good customer service. Entire staff was welcoming. The office was clean and well maintained. I am only giving the rating of 4 just becuase while dealing with the finance guy, he went with all the papers v...
I came a few minutes before my scheduled time and was politely received. The person assigned to me ( Mike) acted in a professional manner and managed expectations very well. The oil change and inspection were completed on time and Mike explained what needs to happen when I come in next. I purchased...
Kyle Maxwell in Honda Financial office was very professional, friendly, helpful and efficient!
I not only buy my cars from Muller Honda, I also use them for service. I have found Muller staff to be professional, fair and honest. My car purchases have been easy to manage and have resulted in cars that last and perform as promised. Honda service is reliable. Staff listens to concerns and re...
I purchased a used car from Muller Honda in early May of 2020. The experience couldn't have been more pleasant. From the conversation on the phone as to how the transaction would take place, to happily be driving my car off the lot. I know I got a fair price on my purchase and top notch customer se...
I met Alfredo on a Thursday afternoon. I told him I was looking for a car for my wife and described the vehicle features I was looking for. He immediately took us to the lot to the vehicle and it was exactly what I was looking for.
On Saturday we bought the vehicle and my wife loves the Honda 2...
Very professional and thorough
Thanks
I had an appointment for a front brake pad replacement and oil change and they took over 3.5 hours to complete. I don t see the point of appointments if they don t honor them. Service people are always great but no one should have to wait that long for easy service to be completed.
This was my third experience at Muller Honda and -as usual-the service was exceptional. The process was expedient, the Sales people were very informed about their products and took the time to assure that every aspect of the process went smoothly. Their follow-up after the sale was personalized an...
I have been a customer of Muller Honda in Highland Park for 13 years and came in last week to replace my 2008 Odyssey. Lance did a wonderful job of helping me select just the right vehicle and I went home with a 2021 Pilot! He took the time to show me all of the technology, to help me program the ...
very attentive and polite staff, suggested the proper car, well priced, trustworthy
Great inventory of certified vehicles and management is very fair and friendly. Luigi the manager found me the best certified vehicle and notified me immediately. He had Howard take care of me and he was exceptional. Could not be happier. Will be coming back for my next vehicle.
Third CR-V we have leased from them. Reasonably seamless transaction, knowledgeable sales person, never went in the dealership. Based on previous experience expect service to be great.
I had a great experience at Muller Honda! My service consultant was courteous and polite. He listened to my concerns and answered my questions. I felt very comfortable with his recommendations and he didn t push me to complete work that could wait. I was very pleased.
My experience at Muller was excellent, as always. It feels wonderful to get my car serviced where I can trust the people who work there, especially Sam. I switched from another Honda dealership for service and am so happy I did! I am treated with respect which does not always happen when you are ...
I just love the customer service, always at 100 percent
Absolutely awful with obnoxious and pushy salespeople. My husband and I went in to do a test drive as he's looking for a new car. We were immediately whisked away by a saleswoman (whose desk/office was SUPER far away from the main sales floor... bad sign?) who just didn't "get it," despite us makin...
Came in after a salesperson promised me over the phone they'd beat another dealership's email offer. Upon arrival, the manager tells me the offer is not bona fide, and refuses to match. Was a complete waste of my time. If they offer to match or beat another offer, make sure you get in writing that t...
Helpful and timely. Everybody was very friendly and explained what was going on so I wasn't in the dark. I feel like I can trust them with my car.
I really appreciated their honesty and hard work during my recent issue with a factory recall on my air conditioner. They could have been jerks and charged me a lot more than they did, but they understood that Honda was the problem and they worked with me to get it fixed. Thanks folks!
We visited Muller Honda looking at two vehicles. One of which we did indeed purchase. I worked with Fabian who we both really enjoyed. He was professional and not to pushy. He was able to answer all our questions and kept in contact with me in regards to extra repairs that Muller Honda were going to...
I don't leave reviews unless I have a wonderful experience or a terrible experience. This time I had a wonderful one! Kyu Choi took care of my car and he was so helpful and courteous. I had scheduled for a few things including a tire rotation. He checked and found that my tires don't need to be rota...
I find it absolutely offensive to hear the radio ads on how great the customer service is at Muller Honda in Highland Park. My family and I laughed out loud when we heard the ad, because our experience was simply horrendous.
I would STEER clear from Muller and head to any one of the other Honda d...
It was a pleasure working with Pawel excellent customer service. The whole staff was very helpful in getting everything we needed.
I had a $91.00 for Transmission Fluid Appointment made 2 weeks ago but the customer service guy suddenly updates the cost to $125.00 . The guy updated right in front of me from 91 to 125 and said it was a quote before 90 days. I just showed him 91.00 deal on my profile and the website still shows $...
Quick oil change, nice waiting area, friendly service managers
Great experience! The customer service is very professional and helpful. They are very quick and also offer a great shuttle service!
Great place to service a Honda, probably best in Chicagoland area.
We had our Honda CR-V repaired here. After repair, we found there was sponge at the bottom of window shield glass exposing much inside the dashboard. Strangely why there was such stuff there -- old glass did not have any sponge there. I called in to schedule a fix, and the rep said it can be done ve...
I highly recommend Lance Cohen. He is very knowledgeable, professional, takes his time to explain everything. Overall this was the best experience compared to other dealerships!
Steve Foreman and Marcus Bennett were the best salesmen I could ask for. Both were very knowledgeable, informative, and courteous. I highly recommend their services.
William' Perez's communication, efficiency, and efforts to meet my needs - were 'over the top' positive! The dealership atmosphere was welcoming, peaceful, with a very large, pleasant, accommodating customer waiting area.
Excellent service. Lance, Kurt, Danny were all helpful and curteous. Very good experience at Muller Honda. We re very happy with our new CRV.
Cathy was fantastic to deal with and I will recommend her to anyone I know looking for a car. I told her the numbers of what I was looking for and she made it happen, no games or trying to get me to spend more than I could. Awesome experience.
If you hunting a Honda for you, this is a right place for you. The lowest price in market, supper friendly employees. Strongly recommended.
Thanks you Muller Honda
Roberto informed me with stuff that I didn't know and made me feel like I was at home. He's a real good man
Very good service representatives, that explain work to be done clearly.
Lousy service. Sadly, very disorganized and not concerned about customers. They really need some proper training on customer service in their service department. Not even any common sense or common courtesy. Such a shame.
The customer service I received was outstanding (Roberto). It was my first experience at Muller and I would certainly come back. Roberto was fabulous; helpful, communicative and friendly. Thank you!!!
the shuttle service that dropping off and picking up me was very helpful
Brought our 2019 Subaru Outback to the Collision Center at Muller Honda for rear bumper repair. The customer service, workmanship and timely attention we received was excellent and exceptional: besides taking care of the body work needed, they installed our mudflats for us (no charge), removed glue ...
Kurt Kim, is the best salesman i have ever worked with, this man deserve a raise for sure! A real gentleman and friendly, made the long process as enjoyable as it can be. Thats the kind of salesman that every dealership need. Great guy, and most defiantly the best.
Purchasing our new CRV at Muller was an exceptional experience. Brian Reynolds was our salesperson. Brian was also our salesperson when we purchased our last CRV three years ago. Brian is one of the main reasons we came back to Muller.
Kyle Maxwell was also great to work with making the paperwor...
Straight forward, simple process. Probably the fastest trip to the dealer I've had; most of the process was completed over the phone before I even walked in the door. Mike Katz was great.
Superb service with the service department. Tom K. Was a pleasure to work with and made sure all of our needs were not only met, but exceeded. By far the best service department I ve had the pleasure of bringing my car into.
Explained everything about the recall that my car part had from Honda. Will definitely make this my shop for any car repairs and maintenance.
Fantastic service from Roberto. Courteous, efficient, friendly and informative. Will definitely get my next car at Muller
Excellent service and follow up! Michael kept me updated on my repairs and service and he was very transparent with costing as the day progressed. At pickup, the technicians were fun and friendly as well. Always a pleasant experience. Thank you Mueller-Honda in Highland Park!
the worst you think theyll help you and theyre very helpful in the end i got a bad deal i shouldnt have given my trade i should have bought the car without a trade its the worst they tricked me dont buy here buy somewhere else but NOT HERE those five stars theyre getting could be working for them di...
Repairs done quickly, competently and at a very fair price.
If you value your license plates, DO NOT park near the front doors. Apparently their porters are so well trained as to unable to exercise common sense when vehicles of the same or similar color are present. Come outside to find my plates missing. Get berated by someone claiming to be a supervisor (p...
I dropped in on a busy Saturday morning with a slow leak in a tire. As usual, service was courteous and cost-effective (about what I would pay for a car wash, which they did free).
I pulled in as a first time customer (no appointment) with what I thought was low tire pressure. Turns out I had three nails in two tires. Two new tires later I feel nothing but thankful for their prompt service!
I went to a few dealerships and found Muller Honda to be very professional and made the car buying experience very easy.
Cassandra was so knowledgeable and went above and beyond answering my questions.
These guys are very, very good at what they do. I got my Fit from Muller, and though it was pre-owned they continue to treat it like it's brand new whenever I bring it in. Your satisfaction is their number one priority.
Service completed in 30 minutes! Muller Honda is always efficient, and the staff is ever courteous.
Working with Jeff at Muller took the angst I felt about buying a car away, immediately. I told him what I was thinking and what my family needed, and he made it happen with a smile. I m so glad my friend told me to use Muller. It was a great experience.
Courteous and efficient service. Will be returning for regular maintenance.
I went in for an oil change today and had stellar service. It was speedy and I was well taken care of by Muller. Thank you!
Excellent service, thanks again Tom!
- Peter Kurtz s distant relative lol
My wife and I have been customers of Muller Honda for over a decade, having leased or purchased six vehicles from them over the years (and about to purchase our seventh). We are loyal to Muller because they continue to extend excellent service and appreciate our continued business. For the past six ...
Friendly, polite and detailed. Finished work early, and advised future possible needs
Wasted my 3 days and in the end didnt give me the car coz i drive for lyft what an odd and stupid reason
I ve gotten my car service here. I ve had body shop repair here. Now I ve bought a car here. Always excellent service!
Great service and selection. Been going there for years
Just called for pricing on lease or purchase option. Not even a 2 min conversation. Terrible attitude. Quick, Snappy, unwillingness to help. And she hung up on me. You would think someone in sales would have better customer service
Great experience and everyone was very helpful to a first time buyer.
Fast service in and out in about 40 minutes. With an exterior wash.