Muller Honda Review

The worst ever place i visited for service. They initially said it will take two weeks for my friend. Then someone said it will be done by tomorrow eod. So, he dropped the vehicle. When i approached, they said two weeks again for my vehicle. So, left the place. Soon after my friend left the vehicle for service and came out of the service center, he got a call from Muller. They said it will take a weeks time to service the car. If they don't allow appointments, they can put a sign board as no walk ins.

Great place. Clean, friendly. I highly recommend. I only hope that they reconsider all of the mylar balloons that they have on display. We purchased a hybrid car to do what we can for the environment and those balloons are the worst.

Great experience from the manager, sales staff, finance director, and the customer service people as well. Really professional organization that seeks to build a customer relationship, not just sell you a car.

Thank you to Cathy Achino and all the guys at Muller Honda for making my experience easy. There s a reason I ve been coming here for almost 20 years for all my car purchases !

Everyone is so nice and takes time to explain the services from beginning to end.

MIke is great to work with. He makes sure you are satisfied with the outcome.

Very friendly and nice. Everything was completed on time. Great experience.

Recently brought in my car for an oil change. I m an occupational therapist in a hospital. The service manager noticed the hospital system parking decal inside my windshield and asked if I work in healthcare; I hadn t even mentioned it. He gave me a discount on the bill. Job was done timely, car was taken through the car wash, and overall above-and-beyond service.

Work done well. They mailed me a coupon and saved $10.
I purchased three Honda vehicles from this store.
They washed the outside. That part was just okay.

Fast and professional. Just upset about lost a tire lock key

This was first experience with Muller Honda. Very good experience. The sales guy was not pushy. Good customer service. Entire staff was welcoming. The office was clean and well maintained. I am only giving the rating of 4 just becuase while dealing with the finance guy, he went with all the papers very quickly and did not explained what those papers actually are. Otherwise in-total it is a nice place and I would recommend this place to my friends.

I came a few minutes before my scheduled time and was politely received. The person assigned to me ( Mike) acted in a professional manner and managed expectations very well. The oil change and inspection were completed on time and Mike explained what needs to happen when I come in next. I purchased several cars from Muller Honda and I have been pleased with all the cars and the service I received. Thank you!

Kyle Maxwell in Honda Financial office was very professional, friendly, helpful and efficient!

I not only buy my cars from Muller Honda, I also use them for service. I have found Muller staff to be professional, fair and honest. My car purchases have been easy to manage and have resulted in cars that last and perform as promised. Honda service is reliable. Staff listens to concerns and responds in a way that is easily understood. Prices are fair and wait times are reasonable. In addition, the car always comes back to you with a nice exterior wash. Love Muller Honda!

I purchased a used car from Muller Honda in early May of 2020. The experience couldn't have been more pleasant. From the conversation on the phone as to how the transaction would take place, to happily be driving my car off the lot. I know I got a fair price on my purchase and top notch customer service. I am a very satisfied customer.

I met Alfredo on a Thursday afternoon. I told him I was looking for a car for my wife and described the vehicle features I was looking for. He immediately took us to the lot to the vehicle and it was exactly what I was looking for.

On Saturday we bought the vehicle and my wife loves the Honda 2015 CRV.

Thanks Alfredo your the best

Jim Tennenbaum

Very professional and thorough
Thanks

I had an appointment for a front brake pad replacement and oil change and they took over 3.5 hours to complete. I don t see the point of appointments if they don t honor them. Service people are always great but no one should have to wait that long for easy service to be completed.

This was my third experience at Muller Honda and -as usual-the service was exceptional. The process was expedient, the Sales people were very informed about their products and took the time to assure that every aspect of the process went smoothly. Their follow-up after the sale was personalized and refreshing. Thank you Muller Sales Family. I will be back...

I have been a customer of Muller Honda in Highland Park for 13 years and came in last week to replace my 2008 Odyssey. Lance did a wonderful job of helping me select just the right vehicle and I went home with a 2021 Pilot! He took the time to show me all of the technology, to help me program the basic settings, and answered all of my questions. Lance is professional, personable, and not at all high pressure. I m a Muller customer for life!

very attentive and polite staff, suggested the proper car, well priced, trustworthy

Great inventory of certified vehicles and management is very fair and friendly. Luigi the manager found me the best certified vehicle and notified me immediately. He had Howard take care of me and he was exceptional. Could not be happier. Will be coming back for my next vehicle.

Third CR-V we have leased from them. Reasonably seamless transaction, knowledgeable sales person, never went in the dealership. Based on previous experience expect service to be great.

I had a great experience at Muller Honda! My service consultant was courteous and polite. He listened to my concerns and answered my questions. I felt very comfortable with his recommendations and he didn t push me to complete work that could wait. I was very pleased.

My experience at Muller was excellent, as always. It feels wonderful to get my car serviced where I can trust the people who work there, especially Sam. I switched from another Honda dealership for service and am so happy I did! I am treated with respect which does not always happen when you are a woman.

I just love the customer service, always at 100 percent

Absolutely awful with obnoxious and pushy salespeople. My husband and I went in to do a test drive as he's looking for a new car. We were immediately whisked away by a saleswoman (whose desk/office was SUPER far away from the main sales floor... bad sign?) who just didn't "get it," despite us making it abundantly clear to her that we were NOT going to be purchasing that day and only wanted to test drive a certain model to get a feel for it. She went on and on asking us all kinds of irrelevant details such as what kind of trim we wanted. We repeatedly told her we literally didn't care and just wanted to test drive the car. She even had the audacity to ask "so would you be jointly titling the vehicle if you purchase today?" to which we pretty firmly replied "we are NOT purchasing today." We haven't even test-driven the vehicle at this point and she's asking if we're going to title it jointly when we buy. Just absolutely awful and obnoxious. After the test drive, she asks my husband when she might call him for a follow-up as, according to her, "We're not the kind of dealership that's going to pester you." My husband pretty much says he doesn't need/want a follow-up call and that he'll get in touch with them if he has any further questions, etc. She says alright and that she'll go get us one of her cards. So we stand there inside the dealership for a moment while she goes to fetch a card, my expectation being that she's going to just come to where we're standing and hand her card to us - except that it immediately becomes apparent that she's attempting to take us back to her desk once again so she can continue to put sales pressure on us. At that point we noped out of there and left without getting her card (aside from the obnoxious saleswoman, we weren't impressed with the vehicle after the test drive anyway and were not interested). It should've been PAINFULLY obvious to this person that we had zero interest. Despite this, she actually had the gall to call my husband the next business day. Maybe she'll get the idea after he told her to not contact him again, but it's pretty clear that she's an awful, desperate salesperson who is willing to do anything to push a sale, no matter how tacky.

In the same day, we visited a few other dealerships who all had wonderful, non-pushy staff. Take your business elsewhere, seriously.

Came in after a salesperson promised me over the phone they'd beat another dealership's email offer. Upon arrival, the manager tells me the offer is not bona fide, and refuses to match. Was a complete waste of my time. If they offer to match or beat another offer, make sure you get in writing that they will do so and that the offer you've sent them constitutes a bona fide offer.

Helpful and timely. Everybody was very friendly and explained what was going on so I wasn't in the dark. I feel like I can trust them with my car.

I really appreciated their honesty and hard work during my recent issue with a factory recall on my air conditioner. They could have been jerks and charged me a lot more than they did, but they understood that Honda was the problem and they worked with me to get it fixed. Thanks folks!

We visited Muller Honda looking at two vehicles. One of which we did indeed purchase. I worked with Fabian who we both really enjoyed. He was professional and not to pushy. He was able to answer all our questions and kept in contact with me in regards to extra repairs that Muller Honda were going to take care of. We enjoyed working with Fabian and would visit Muller Honda again in the future.

I don't leave reviews unless I have a wonderful experience or a terrible experience. This time I had a wonderful one! Kyu Choi took care of my car and he was so helpful and courteous. I had scheduled for a few things including a tire rotation. He checked and found that my tires don't need to be rotated this time and told me it was unnecessary. I had a coupon and he found a better discount and applied it. And he was very fast, he told me it would be an hour but it was actually 45 minutes! I'm definitely going back. I got such a good impression of Muller through him that I will return in a few months when we are ready to buy a minivan.

I find it absolutely offensive to hear the radio ads on how great the customer service is at Muller Honda in Highland Park. My family and I laughed out loud when we heard the ad, because our experience was simply horrendous.

I would STEER clear from Muller and head to any one of the other Honda dealerships in the area just like we did.

It was a pleasure working with Pawel excellent customer service. The whole staff was very helpful in getting everything we needed.

I had a $91.00 for Transmission Fluid Appointment made 2 weeks ago but the customer service guy suddenly updates the cost to $125.00 . The guy updated right in front of me from 91 to 125 and said it was a quote before 90 days. I just showed him 91.00 deal on my profile and the website still shows $91.00 deal . The guy at the customer service calls me "dude" and says will come back later attending to the lady and never comes to negotiate . Hello customer service . before I leave muller honda you have a chance to provide me the original price or face the consequence . Don't under estimate customers.

Quick oil change, nice waiting area, friendly service managers

Great experience! The customer service is very professional and helpful. They are very quick and also offer a great shuttle service!

Great place to service a Honda, probably best in Chicagoland area.

We had our Honda CR-V repaired here. After repair, we found there was sponge at the bottom of window shield glass exposing much inside the dashboard. Strangely why there was such stuff there -- old glass did not have any sponge there. I called in to schedule a fix, and the rep said it can be done very quickly. When we drove to the shop in scheduled time, they then asked us to directly contact the window glass contractor for fixing. The contractor came first time, did nothing and left, just to schedule a second visit. They came again without doing anything either, asking us to schedule again. When we called once more, the contractor even said that we would have to be on site to agree the sponge to be right when they re-install the window shield glass. It seems to be our responsibility to ensure it's right and contractor does not know how to fix it correctly. All in all, how come an insured repair in Muller Honda dealer ends up with a lot of hassle on the customer, and their body shop with clean hands off.

Muller Honda followed up with my complaints and resolved the issue I mentioned quickly to our satisfaction, so I edited the post and raised the stars to 4.

I highly recommend Lance Cohen. He is very knowledgeable, professional, takes his time to explain everything. Overall this was the best experience compared to other dealerships!

Steve Foreman and Marcus Bennett were the best salesmen I could ask for. Both were very knowledgeable, informative, and courteous. I highly recommend their services.

William' Perez's communication, efficiency, and efforts to meet my needs - were 'over the top' positive! The dealership atmosphere was welcoming, peaceful, with a very large, pleasant, accommodating customer waiting area.

Excellent service. Lance, Kurt, Danny were all helpful and curteous. Very good experience at Muller Honda. We re very happy with our new CRV.

Cathy was fantastic to deal with and I will recommend her to anyone I know looking for a car. I told her the numbers of what I was looking for and she made it happen, no games or trying to get me to spend more than I could. Awesome experience.

If you hunting a Honda for you, this is a right place for you. The lowest price in market, supper friendly employees. Strongly recommended.

Thanks you Muller Honda

Roberto informed me with stuff that I didn't know and made me feel like I was at home. He's a real good man

Very good service representatives, that explain work to be done clearly.

Lousy service. Sadly, very disorganized and not concerned about customers. They really need some proper training on customer service in their service department. Not even any common sense or common courtesy. Such a shame.

The customer service I received was outstanding (Roberto). It was my first experience at Muller and I would certainly come back. Roberto was fabulous; helpful, communicative and friendly. Thank you!!!

the shuttle service that dropping off and picking up me was very helpful

Brought our 2019 Subaru Outback to the Collision Center at Muller Honda for rear bumper repair. The customer service, workmanship and timely attention we received was excellent and exceptional: besides taking care of the body work needed, they installed our mudflats for us (no charge), removed glue on our wheels (no charge), and Bob (manager) helped us move the grandkids car seats back into our car. They re the BEST!

Kurt Kim, is the best salesman i have ever worked with, this man deserve a raise for sure! A real gentleman and friendly, made the long process as enjoyable as it can be. Thats the kind of salesman that every dealership need. Great guy, and most defiantly the best.

Purchasing our new CRV at Muller was an exceptional experience. Brian Reynolds was our salesperson. Brian was also our salesperson when we purchased our last CRV three years ago. Brian is one of the main reasons we came back to Muller.

Kyle Maxwell was also great to work with making the paperwork experience uneventful and quick.

In addition we love our vehicle. It contains all to the amenities that we were looking for in an automobile

Straight forward, simple process. Probably the fastest trip to the dealer I've had; most of the process was completed over the phone before I even walked in the door. Mike Katz was great.

Superb service with the service department. Tom K. Was a pleasure to work with and made sure all of our needs were not only met, but exceeded. By far the best service department I ve had the pleasure of bringing my car into.

Explained everything about the recall that my car part had from Honda. Will definitely make this my shop for any car repairs and maintenance.

Fantastic service from Roberto. Courteous, efficient, friendly and informative. Will definitely get my next car at Muller

Excellent service and follow up! Michael kept me updated on my repairs and service and he was very transparent with costing as the day progressed. At pickup, the technicians were fun and friendly as well. Always a pleasant experience. Thank you Mueller-Honda in Highland Park!

the worst you think theyll help you and theyre very helpful in the end i got a bad deal i shouldnt have given my trade i should have bought the car without a trade its the worst they tricked me dont buy here buy somewhere else but NOT HERE those five stars theyre getting could be working for them disguising themselves as customers with the best experiences final conclusion they did a bait and switch they advertise an attractive price but its way higher than that these people are thieves

Repairs done quickly, competently and at a very fair price.

If you value your license plates, DO NOT park near the front doors. Apparently their porters are so well trained as to unable to exercise common sense when vehicles of the same or similar color are present. Come outside to find my plates missing. Get berated by someone claiming to be a supervisor (porter supervisor??) because he thinks I'm raising my voice at him. Yes I was frustrated, not at him, but at the other guy who took my plates. Sales manager present claimed it was an honest mistake. Perhaps. Maybe confirm plate numbers before removing them!

I dropped in on a busy Saturday morning with a slow leak in a tire. As usual, service was courteous and cost-effective (about what I would pay for a car wash, which they did free).

I pulled in as a first time customer (no appointment) with what I thought was low tire pressure. Turns out I had three nails in two tires. Two new tires later I feel nothing but thankful for their prompt service!

I went to a few dealerships and found Muller Honda to be very professional and made the car buying experience very easy.

Cassandra was so knowledgeable and went above and beyond answering my questions.

These guys are very, very good at what they do. I got my Fit from Muller, and though it was pre-owned they continue to treat it like it's brand new whenever I bring it in. Your satisfaction is their number one priority.

Service completed in 30 minutes! Muller Honda is always efficient, and the staff is ever courteous.

Working with Jeff at Muller took the angst I felt about buying a car away, immediately. I told him what I was thinking and what my family needed, and he made it happen with a smile. I m so glad my friend told me to use Muller. It was a great experience.

Courteous and efficient service. Will be returning for regular maintenance.

I went in for an oil change today and had stellar service. It was speedy and I was well taken care of by Muller. Thank you!

Excellent service, thanks again Tom!

- Peter Kurtz s distant relative lol

My wife and I have been customers of Muller Honda for over a decade, having leased or purchased six vehicles from them over the years (and about to purchase our seventh). We are loyal to Muller because they continue to extend excellent service and appreciate our continued business. For the past six years, we ve worked exclusively with Cathy a personable sales associate who I always feel good working with before, during, and after the deal is closed.

Friendly, polite and detailed. Finished work early, and advised future possible needs

Wasted my 3 days and in the end didnt give me the car coz i drive for lyft what an odd and stupid reason

I ve gotten my car service here. I ve had body shop repair here. Now I ve bought a car here. Always excellent service!

Great service and selection. Been going there for years

Just called for pricing on lease or purchase option. Not even a 2 min conversation. Terrible attitude. Quick, Snappy, unwillingness to help. And she hung up on me. You would think someone in sales would have better customer service

Great experience and everyone was very helpful to a first time buyer.

Fast service in and out in about 40 minutes. With an exterior wash.