The people working in reception are very kind, and the nurse I see is nice and cares, but the billing department here needs improvement. I've tried contacting them for 3 1/2 hours to see if my procedure will be covered by insurance but no one is picking up. I spoke with people working in the lab and...
If I could give it -100 I would.
I went in with upper right pain in my side. Was sent home after begging for at least an x-ray that he said I didn't need. Low back strain was what he said. I left still crying in severe pain. Ended up back in by ambulance and finally given a cat scan. I was told I n...
Let me be the first to voice my opion on this back woods half ass hospital.!!!! When my roomate experienced sudden bleeding under the skin on his right biscep n sudden strong shooting pain through his arm n bruising starting to appear. This is what we dealt with from Dr.Brent Felton, well why are yo...
I have tried to contact Heather Schragg several times (6 times to be exact) over a 2 month period regarding a billing dispute. I received a voicemail from her back on 11/16 while I was at work and have tried 4 more times since then to make contact and I have to leave messages. With no return call....
Used to think highly of this place. Not a fan anymore. what a shame.
They only thing good was the check in staff! The nurse practitioner Kerry in the urgent care is horrible!! I would not recommend her at all. She walked in with a snotty and rude attitude! She was nasty when she asking my son questions. He came in because he hurt his back in basketball. His back was...
If i could give a negative star i would because this place Takes way tooooooo long have been here at redicare for 4 hours and have only seen the doctor once which was rude and nurse once noonce checks up on you there is no urgency in this urgent care at all it seems to be way under staffed the recep...
I can't say enough good things about the Emergency Room staff. Been in 3 times in the past year and each time I feel more cared for and happy with my experience. My 5 year old has seen many ER/ Urgent Care doctors and she's aware that she's treated better here than anywhere else.. Dr. Jones was amaz...
I called to find help I spoke to a really nice lady. Told her I'd been running a fever for 5 days straight she told me that I needed to get in, I felt comfortable. But then I got there the lady at the window was very rude and got upset with me because I question the name of my doctor on record th...
Don't go to urgent care. You will be waiting for hours. I'm still waiting.
Terrible management and decision making. Don t tel someone they re an amazing fit for a job and then hire someone less qualified and not as friendly or personable. Will be pulling my business and my families from this place ASAP
Etire staff is very knowledgeable, friendly, and actively concerned about patient comfort and well being.
Wish I could split this review up in two parts. 5 stars for the nurses, Doctor, procedure, etc. Zero stars for the medical billing staff/process. There were way too many mistakes, delays, and instances of miscommunication for me not to share. I would love for someone in management to contact me...
I had a total knee replacement surgery done. I couldn't ask for better care and when it comes time for my other knee, I'll definitely request having it done at Eaton rapids medical center.
I visited the Redicare which apparently is supposed to be similar to an urgent care facility. There was nothing urgent about my visit. I was there for 3 hours with a severe migraine. I was not given the medication I was told I d be given by the provider and her student. The right hand has zero c...
Urgent care is horrible in this town. If you need medical assistance In eaton rapids skip their podunk 3rd world hospital and head across the street to Eastwood veterinary clinc. What a joke.
Great facility for surgery, friendly clean. Poor, fraudulent billing. I was assured surgery was covered, received an auth from ins, confirmation from the surgeons office (he was covered), confirmed with facilty when scheduling as well as ck in.. Everything was in order and to be covered. WRONG!!...
Excellent staff Excellent care drove from Flint Michigan for surgery here would choose all care done here
Ive been coming here for a couple years now and I'm very happy with my care. I was hospitalized 2 yrs ago for a few days and the dr who was taking care of me was Dr. Hersey. She was very nice and took really care of me. I felt so comfortable with her I had her sign on as my primary dr. She stayed ri...
The doc was nice but my nurse cindy was very rude cold and had no bedside manner
Scary place, scary doctors. 2 surgeries had to be redone elsewhere due to mistakes. Misdiagnosed the last time I was seen in 2015. If you don't have to go here then don't. And no I will not contact you. I complained in 2015 and it fell on deaf ears.
Dr Kahlon helped me when I twisted my knee and had trouble walking. She was polite, concerned, informative and caring. Her instructions got me back to walking normally in no time.
When I first walked in, I was greeted by a friendly staff member and she signed me in.
I only waited a few minutes and got my information coordinated with a friendly lady to get lab work done. She sent me on my way and gave me directions.
When I got to the lab, I was greeted by a phlebotomist ...
I absolutely love Dr. Hershey and the staff at ERMC Family Practice. Very friendly, and always professional. Dr. Hershey is the only Dr. I've seen who doesn't make me feel rushed. Who listens, and makes me feel so comfortable. Which is truly hard to find nowadays.
The care at Eaton Rapids Medical Center (ER) was fine, however the billing was excessive. I went in for a minor but painful chemical burn in the eyes. I received a couple of eye drops and the Dr. looked at my eyes through a device to confirm the issue. This short and simple visit, with eye drops tha...
My girlfriend was just there on the 6th and she was mis diagnosed with acute vomiting and I had to bring her to sparrow the next day because she has abdominal bleeding and she s vomiting blood every ten seconds worst hospital ever they do not care about the people who come to get help we will be sui...
Extremely unhelpful. Refused to see our sick baby when we arrived.
Nurse Jim and Dr. Fata in the emergency department are amazing!!!!
I have had multiple admissions for some chronic health conditions and have gotten excellent care from a very attentive staff at all levels. Recently switched my primary care physician to Dr. Fernander at ERMC Family Practice. Highly recommend.
I hate that no matter how long you've had a permanent disease you cannot get refills without an appointment.
Billing Department is absolutely incompetent and has no regard for how their shortcomings affect patients.
Horrible service, treated poorly, over charged, and mis-diagnosed!!
We had a very good experience at Eaton Rapids Emergency. We didn t have to wait long and everyone was caring, kind and compassionate. Would definitely go there again.
My husband took our 3 year old there tonight for stitches and said staff was friendly and great and was in and out within an hour!! Thank you for doing a wonderful job!!
Thanks for taking care of my baby boy Tristan he was sick we went to there ER yesterday. Aaron Tristan MA took care of him and gave him this motel car. Everytime I go to this establishment whether it be for my kids or my self, I get excellent care. Thanks Aaron and Tom.
A Redi-Care that is not open on weekends is neither redi nor care. A misnomer. Why would someone frequent a redi-care during normal doctor s hours?
This was my first visit to the medical center, my wife was the patient. The friendliness of the staff was off the chart. Some pun intended. The surgery staff from sign in, to prep, to surgery (Dr. Kenyon ), to post op was fantastic. If I ever need medical attention, I hope I have the choice to pick...
I refuse to go to HGB in Charlotte anymore. Misdiagnosed my children time after time after time. I've heard great thing's about this place. I decided to try last night with my son. Great friendly staff. Very speedy. We were in and out in a very timely manor. My son was being extremely difficult (he'...
I bring my husband and daughter here from Lansing. The redicare has always taken great care of my daughter and husband. I recently came here for an immunization that I was missing. I'm a bit of a baby anytime that needles are involved. Didn't feel a thing! The MA that gave me my immunization did gre...
Very very poor service was spoken to very rudely and they are not a smooth functioning hospital they refused to help me even though they said my info was there to be picked up and they refused to help me
My husband and I have been going to ERMC for over a year now. We absolutely love Family Practice and RediCare. We've never had a bad experience and they've always been very honest and forthcoming with us. We drive almost 40 minutes one way to see Dr. Kahlon, she's well worth the drive!!
If in need of an emergency room this is the place to go. Friendly, knowledgeable staff get you in and out quickly compared to most. ALWAYS FRIENDLY!! We have been here too many times over the past 20 years and with that I can firmly say we have always been given excellent treatment.
Very caring, compassionate nurses and doctors who love their jobs and love their patients. I have had surgery here twice and received amazing care. I will recommend ERMC to everyone!
I love this hospital where my spouse and I have both had procedures. The hospital is small, clean, and most importantly, quiet. I can't speak highly enough of the staff. They're as friendly as they're efficient and the whole experience for both of us couldn't have gone more smoothly.
Very disappointed!! Sat in the room for 2.5 hrs for a simple diagnosis. Waited an hour and a half after having an x-ray before anybody ever came back in the room. Will not be returning!
Very professional. Everyone that I came in to contact was extremely nice and very efficient. If I have another emergency I would definitely go back here!
2 years ago my wife had a severe intestinal pain and they sent her home after completely ignoring her input and suggesting she may be drug seeking. She had a blockage the size of a fist that required a months hospitolization and surgery at sparrow.
We come back with the same issues, with what we ...
We drove all the way there and found out the advertising was wrong I wasted all my time on false advertisement and the urgent care was closed stop false advertising please!
Every time I have gone to this redi care if I do not know have the diagnosis myself(not a doctor or a nurse) They order things that are not nessecary and then tell me I need to go some where else because "they cant do that". I will NEVER return there again! I have talked to the head of the hospital...
Still not sure what happened the night before , but I decided to go back through the ER last night. Glad I did.
Dr Fernander himself was decent enough, but his office staff was constantly mixing things up. He was frustrated with them as well. In the year that I was seeing him, I don t think they ever got a prescription called in correctly to the Meijer pharmacy. Labs were occasionally not called in, requiri...
Time is not your friend here.
3hrs waiting to see a doctor in the ER and there's nobody in the waiting room.i guess should have went to Charlotte instead!!
Wow! Stay away from the emergency room! I came in for a fifteen minute procedure to which I am familiar with because I've had it done before! The person pretending to be a Dr today(Brown) sent me to get a CAT scan? Put a needle in my arm and pumped me full of Deloitte?! $$$$$ WTH? No monitoring eith...
This is a small Emergency Facility but big on care! My family and I have always had a great experience. The staff is very caring and knowledgeable. We have never had a long wait either. I would recommend to anyone!
I have recently acquired medical insurance for the first time in 8 years. I finally was able to go to the doctor with some relief that it would not cost me a small fortune. I am also new to the Eaton Rapids area within the last year.
I called to schedule an appointment at the Family Practice and Re...
My experience with Eaton Rapids Medical Center, Dr. Hershey, and her staff has been an amazing and an unique experience. Not only will they sit down and listen to everything you have to say, they will give directions and referrals to where you need to be on your personal journey to better health. ...
You cannot make same or next day appointments at the family practice so if you are having an issue you will have to wait a week or more to be seen. The redicare is no help, they just send you to your primary which unfortunately for me is the family practice that has no available appointments for a w...
I am very happy with the care I get from everyone at ermc staff really care about you and I like my doctor Anne khol she really takes the time to listen and explain everything to you I wont go anywhere else for my care unless I'm referred by ermc even the other doctors are very wonderful I went to u...
The emergency service is excellent. You get quick, competent and compassionate service. Which is what you want in an ER.
I came in at three in the morning and the staff was right there to help me and make feel better