Mountainland staff members have always been able to effectively and efficiently communicate to me during any interaction I have had with them. This ranges from the upper management to any collector. They are really trying to change the way "collections" are done and work in a professional manner at...
I just paid off a bill today. Heidi was helpful, kind, and friendly. She got me taken care of quickly. She gave me her number in case I had any more questions or problems. Thank you Heidi!
Mountain Land Collections has been wonderful to work with and makes collections much easier. MickeleAnn, Kathy and Wendy are the best to work with and really know their job!!!
My bills were sent here and I didn't even know I had outstanding balances. I panicked when I found out, but the staff was incredibly friendly and helpful! I didn't get harassing calls from them day after day like other places and they were really willing to work with me. I appreciate the staff and a...
They were fine as far as being nice and somewhat helpful But 7.00$ fee to pay with a card is just another way to gouge you cause they know going by mail isn't always an option...
Man, there s nothing more stressing than having a debt on your head sent to collections but with mountain land collections great team, Kyle, was able to help calm my nerves and allow me to get taken care of. Really cool guy and applied some personal experiences to help me realize that these things ...
My Customer Service Specialist was fantastic! She explained things clearly and made my Day Great with her Kindness.
Alexis is AMAZING, she answered all of my questions & reassured me how security & privacy is their main priority. Very easy to pay off debts with them.
I paid off a debt in 2015 and its still showing on my credit. When you call in you get a voicemail.
I was very hesitant, at first, to return any calls I received from Mountain Land Collections.
In fact, I actually waited a couple of weeks, because I didn t even realize I had ANY outstanding debts!!!
I usually pay all my bills through autopay, and keep all my other bills up to date!
I rece...
The staff are amazing people and very professional! The company is very accommodating to the companies that choose to use their professional team to help with your collection process. I would highly recommend Mountain Land Collections, you wouldn t regret your decision!
While the individual on the phone was more or less civil(at first), I had no idea this bill even existed until it showed up on my credit report 3yrs later. It should have been paid by medicaid. The lady said she would mark it as disputed, but then went on demanding full payment, would not work with ...
One thing to understand right out the gate. I do not believe that collections agencies are the bad guy. If they conduct themselves professionally and with curtesy, they are good. With that said, I have seen people write reviews about this agency stating that it works with its customers and works ...
It's a scam. Don't pay anything. I got a letter in the mail stating that I was $300 in debt that I didn't even know about. 100% scam. I did my research and they are just out for your money. What a joke!
They have charged the wrong amount two times in the past month to my debit card. If you need to pay off a debt with this company, mail in your payments.
I GOT A PHONE CALL SAYING THAT WE OWED OVER $2000 TO THEM. RECENTLY THOUGH WE HAD GOTTEN A HOLD OF OUR CREDIT SCORE AND IT TOLD US THAT WE ONLY OWED $510. BUT THEY WON'T TALK TO ME ABOUT IT SAYING THAT IT WAS FOR A BUNCH OF THINGS. ONLY 1 I KNOW THAT IS ON THAT THE REST I KNOW WAS COVERED BY INSURAN...
Our office has worked with Mountain Land Collections for the past few years. They have been amazing.
I'm just really frustrated. We never received this bill from the hospital for my husband's chemotherapy. I have binders full of bills and paperwork, because as you can imagine, it's a lot. It was instead sent to collections where they put an inquiry on his credit, charged a bunch of interest and the...
Apsalute fraud. I have had same experiance company just sent to my credit I have never been contacted or called what a load 50 buck to scum on earth. Why can u do anything about company's like this.
what is wrong with you people>>> i called the phone number you posted and no answer last week and today 4 times no answer theen i went on line to use phone number you had and called but again no answer come on get with it eith way i went to who had sent the bill paid it got the refer...
Mountain Land Collections was great to work with. They were nice and willing to waive some of the interest fees which really helped in paying off my balance.
EDIT: After speaking with the partner in the law firm tied to the collection agency, I am revising my review and rating. I will leave the original review at the bottom. I was apologized to for the way I was treated and the individual helped to resolve my issue. The reason I am leaving the review at ...
Got a $1200 medical bill from these guys after a mixup with Workman's Comp. They were not very sympathetic or kind at all but when I had the information available they cooperated. I Was pretty shocked though, I was treated like $1200 they don't get to have. 2 Stars since my issue was fixed. Could ha...
I found this company on my credit report for $133. Really? Never received a bill or a phone call. I can easily pay a debt that amount if only I knew I owed it. Last I knew, the doctor was resubmitting the claim to insurance. Now, I spent several years working in the collections field, this place is ...
They try to back you into a corner to pay them. I had a payment plan with them while I was working. It was $400 a month. I am currently on layoff during the winter. I called to inform them that I would be getting laid off for the winter and they refused to lower my monthly payment. I told them I wou...
Heidi-Friendly but don t appreciate all the nosey questions! My bill was less than $100 so not a problem
I paid it immediately but the questions about job & other just unnecessary
The exact same thing happened to me as the user below. Epic physician services + mountainland collections= a match made in money-sucking heaven! First, take complete advantage of us when we're down/sick; next, lose records including FOUR MONTHS OF PAYMENTS I made that were never credited to my accou...
They don't deserve a single star. This company is terrible, im not sure how this people sleep at night. I never received any papers stating that I had a collections account with them. They just served me papers out of the blues. When I called to discuss my account, Megan I think was her name, had th...
They are currently suing us for my son's $1300 ER bill. My 16 year old boy had a stroke and we took him in immediately when I noticed his facial paralysis. At the same time my daughter got injury in sports and I was hit with another $2000 ER bill. I was paying mutilple doctors offices minimums payme...
Unable to pay using the number listed on the mailer. Asking to speak to someone results in hang up.
I love Mica and the team at Mountain Land. We have worked with them since we opened. When we need to use their services I have not had one complaint from my patients. They work with them on payment plans and never harass them. The staff is great to follow up with us on open accounts and do the b...
Kyle was very helpful in removing and taking care of reporting mistakes from other companies.
Horrible place they are reporting bad on my credit my name is on the judgment but they will give me no info on my debt. looking into legal action '
Representative are polite most of the time, but some times It is hard to reach them you got to call them few more times.
And, they say they 'hired' another 'Law office' to do handle certain case, but basically they just kick the ball back and force between the 'two':
"Oh we can not do this, co...
They are willing to work with you no matter your circumstances. If your not with comfortable with a collector and you ask to work with someone else. They will find someone else who can relate to and connect with you. Paying off a collector is never a fun task. But they really do make it easier. The ...
so this is a Mountain Land Collections, and Kofford law, so all they want to do is get ur money lol. always record ur calls with collections people
unprofessional company, rude, they don't work with you, they threaten if you don't pay a high amount. horrible company!
Keystone cops were more organized. If they hadn't messed-up my credit, I would never deal directly with them. Thirty-three calls later, they are still not clearing the credit report they messed up...mine! Incompetent, rude, uncaring, unprofessional and no one knows....well, anything! Should have...
Carla is the best person ever. Had a medical bill we never saw go to collections and she helped us out. Got it submitted to our insurance, called after they paid, and we paid the balance the insurance didn t pay. Wonderful woman. If you re having a bad experience, ask to have Carla help you because ...
Heidi was super patient in trying to contact me. Admit it we all hate the debt collectors phone calls cause it makes us feel bad about ourselves. Lol. But she was cool. I owned up and paid the dang bill. She was super friendly and helpful. 10/10 would never shop here again. Lol.
Hopefully she won ...
As a client I can say that Mountain Land Collections is a great company to work with. I have been working with them for several years and they are friendly, helpful and responsive. They are genuinely concerned about serving our needs and making sure that things are done right.
This company is nothing but scam artists...they collect your information to call you...when you offer to look into the information they provide you to see if you do owe money they threaten you.... won't send an invoice and have wrongfully charged me when an account was paid in full....they also repo...
paying for something that I didn't owe. plus 7.00 because Y paid with my card.
These scum bags refused to call me back when I attempted to make payment arrangements. Then they took it to court and garnished my wages. As soon as that was paid off. They hit me on another one a week later.
They attempted to tell me they wouldn't take the payments which I could afford and I pit...
I contacted this company to settle an outstanding debt that'd been accruing interest and chewing away at my credit score while I remained blissfully ignorant. I got in touch with Megan who was cheerful, pleasant and knowledgeable. She helped me settle my debt and in my opinion went above and beyond ...
they took a credit card payment to pay off debt, thought that was illegal...can you add debt to debt per regulations? Also, my bill was 51.00 they charged 4 dollar interest and a 7.00 convenience fee. I work with collection software and that is an outrageous convenience fee. Most companies charge 3....
I received a bill and called in and talked to Kailey. I told her that I could only pay part of the bill. She told me to pay what I could and they would send me a bill for the rest. I payed them $100.00.
Then next month I received a bill and called in on 3/8/2019 to pay the remaining $135.00
On ...
Switched from Bonneville to Mountain Land Collections over a year ago and couldn't be happier. Their attention to detail and their quick responses to emails/phone calls is superb! Hopefully you are lucky enough to have Kevin as your rep. he is always professional, accommodating and willing to help!
Everyone here is willing to work with you and listen to you and do what they can to help get everything resolved. Very friendly people!
This collection agency is a joke! I was part of a medical fraud case in the state of Utah and this company began to call and harass me daily on several bills that were fraudulent. They did not take the time to validate the bills and when they were asked to present the billing for validation, they ...
My mama taught me not to use those kinds of words that I would need to to describe this place. Nobody chooses to go here but even once you end up here they're the scum of collection agencies.
MLC IS AN INCOMPETENT, LYING AND DECEITFUL COMPANY!
I was contacted via phone by MLC regarding a fraudulent Collection that was over 2-1/2 years old. The collection person "Jocelyn" was very rude and threatening. I advised her that they were in violation of HB128 as I have never received a bill f...
Mountain Land staff is always professional and courteous. They are easy to work with, and know the industry well. They have done a great job for our company for over 10 years.
Listen, no one likes to owe money to people, but let's be real, this situation is my fault haha. I called in twice to take care of two separate medical bills I had been lazy about and LOVED the interaction with both AJ and Heidi. It can't be easy to have their job, especially right now, but they wer...
Terrible all around. Barely speak english, no understanding of debts, will not hire these people again to collect on my behalf.
Very professional and friendly. Great company to work with for our patients.
I had a small $100 charge I had no idea about that was getting my credit score. I got it taken care of and they helped me remove the hit off my credit score.
Got a letter. No idea what it s from. No information on the letter at all. Waited on hold for two hours to try to find out. Finally gave up. If you are looking at this company to do your collections, be aware that they are clearly very understaffed. No options to leave a message for a callback.
U...
Mountain Land Collections has handled our collection needs for 16+ years with no problems or complaints. Knowledgeable and professional. I highly recommend them.
I have been working with the great staff at Mountain Land Collections for more than 10 years. When I changed jobs I was sure to select Mountain Land Collections for my new employers collections needs. Our patients get great service so we have very few complaints, and that is important to us. Mica...
The people are nice that I have dealt with but they have a stupid processing fee higher than anywhere else I've seen and they don't show you how much you have paid or how much you have left.
You have to call them and drag it out of them how much money you owe and you better save your receipts or el...
I unfortunately have had to deal with collection agencies in the past. And I am always relieved when the case is turned over to Mountain Land. I think they are easy to work with. As long as you own up to your own bad.. whether it was during hard times and you are not trying to be dishonest by not pa...
Luis works at mountain land collection and who would have thought I looked forward to talking with him. He was patient, kind and even thoughtful today was my last payment, I really will miss making payments I m glad there are young men who talk with respect and concern for others Thank you again Lu...
Hayley Miller helped out on this call. I was extremely angry and frustrated when I called, but realized that it wasnt their fault it was Sandy City ambulance that messed up and never billed my insurance. Hayley was patient, helpful, and got my issue sent back to sandy city ambulance to rebill the in...
They setup payments agreements but never cancel the other payment so they get there money. That is a CFPB violation!!! I hope they get in a lot of trouble. I have file a complaint to the CFPB!!!
Scum of the Earth! Quinn M. Kofford and Mountainland collections are SCUMBAGS! the evilest, most vile, worthless waste of human space there is! Scum!
Alyssa helped me out today and was so professional and friendly. Good experience.
Kyle was very kind, patient, and understanding. Very much appreciated.
I work with Mountainland from a business standpoint. They have been very helpful with all our needs. They are quick to help and answer any questions. They are all great to work with from my experience.
I called to pay off a debt of 189. And clear my credit mark however I got Dominic on the phone and he asks me which debt I'd like to pay off...I said excuse me he said ma'am theres 9....I bout died..he was so nice, kind, informative....I wanted to cry ..3000. Later ..he advices me what would work in...
Out of the blue these people filled me for debt collection
I will probably sue them ..
Dylan was an excellent associate who helped take care of me and my situation in a superb and professional manner! He had an answer for all my questions and made everything easy to understand.
want to say thank you for all your help for being so nice and explain to me about the collection bill you went over Beyond
Top notch. They are not the old school head hunters. They want to help you resolve issues with medical debt. They answer quicker than the original debtor, and have more resources than my drs office did to help explain to me how we came to the amount due.
I dont like collectors... However this compa...
so my daughter is off to collage, she moved to another apartment and had an outstanding utility bill that did not make it to her new address but it was turned over to this collection agency, and they sent the bill to me at my address.
they would not allow me to pay the bill for security reasons
...
Karla is the best collection agent I ve ever talk to she was very personable and understanding and actually cared rather than just trying to collect the bill. She was very helpful and pointed in the right direction to questions I needed
MIkeleAnn @ Mountain Land consistently provides wonderful customer service so things always run smoothly. We have used them for years because of her attention to detail and efficiency. She really knows how to get things done.
Not that my review will deter their business in any way since the firm makes its money on victims not customers, but I would like to echo my resentment along with others. I had a bill that was supposed to be paid by insurance and wasn't. Later the insurance company took care of it, and it was even r...
The conversation I had with one of the reps was very professional and pleasant
Okay, obviously nobody likes a collections agency. In fact, I'm a bit surprised there's even a rating option on the website. Even for collections agencies, though, there is such a thing as standards and respect.
Here's what happened to me. Out of the blue, I get a collections notice for a bill...
The people of this company are so DECEITFUL, I called them, they tell me that if I pay the total amount then they forgive the interests, but it is not so, for my luck I could not send the money order and call to make the payment by phone, then I they say no, that if I pay I must make the total payme...
Mountain land is wonderful to work, every one is very nice.
Great working with them!! Staff is friendly, always has a personal touch and great customer relations!
Mountain Land Collections has been wonderful for us! Our account manager is always available to answer questions, and keep us educated on the new laws and regulations. We appreciate them very much!
No letters, calls, email, faxes, warnings of any sort. Just destroyed hard earned credit.
I had to call these folks today to straighten out a mistaken collection account and spoke to Samantha! She was very professional and helped me get to the bottom of it. She was fantastic!
Great working with Cathi. Mountain Land has been someone we've worked with for years and will continue to do so!
I have worked with Mountain Land Collections for several years. They are very friendly and professional. They always keep me up to date on new laws and are quick to answer my questions. They are wonderful to drop by my office to pick up paperwork and really go out of their way to work easily with me...
I love the reps at Mountain Land Collections! They are always professional and pleasant to work with. Anytime I have questions or concerns, they are easy to contact and willing to help.
No one is going to like a collections agency, but these guys are the worst! I had no idea I had a bill go to this collections agency! I never received a call, a letter, or an email. I only found out about it when I checked my credit score. When I called to take care of it I asked why I've never hear...
Respectful people. Hindi helped me out and explained everything very well.
Insurance screwed up ... I was a little flustered to get a bill from collections as I take pride in my credit and money. Kyle was so kind and understanding and was able to help get my situation figured out and he also put my mind at ease. This guy deserves a raise Thanks for being so kind. Th...
I understand that Mountain land is a collections agency but when Heidi A girl that works for them won't call you back, it makes it kinda hard to work something out with them. Then when I asked to talk to her manager she hung up on me. Maybe this is how Mountain Land works or maybe it is just Heid...