Micare

1.9 · 146 reviews
eclaims.micaresvc.com Write a review
H
Halona
Reviews 1
2020-12-15 05:34

How can people survive by using their website to c...

How can people survive by using their website to claim their insurance. Their website is extremely hard to use and understand, and when you are trying to contact their customer service, it says that you have no permission to contact the customer service. Can you improve your app and your website to ...

Read full review

M
Mrkembara Mazlan
Reviews 1
2020-12-03 07:15

Not eligible for star .. no star for no post post ...

Not eligible for star .. no star for no post post .. read all negative comments as slow giler service ... call takder org pick up .. want to wait GL for hours .. comments not treated .. stupid what company .. is not eligible to be in the "service provider" field. To the company that wants to take th...

Read full review

N
Nate Williamson
Reviews 1
2020-12-01 01:14

I'm shocked that this can be classed as a 24 hour ...

I'm shocked that this can be classed as a 24 hour emergency assistance line. The staff are slow, don't speak or understand fluent English. They can't locate details by policy numbers which is what is printed on the medical cards! It took 23 mins to get information for a 24 hour panel clinic open for...

Read full review

J
jue Juraizah
Reviews 1
2020-11-19 04:17

Today 10/01/2020 at 2.16ptg I call mi wither staff...

Today 10/01/2020 at 2.16ptg I call mi wither staff really care line "RUDE" Below my husband stomach pain to KPJ Klang.
What staff are upset about what? DON'T YOU KNOW WHAT IS HAPPENING ??
if i see a doctor x i would definitely check if it hurts!
So what's the problem with the staff? Even though w...

Read full review

S
Shidar Ruslan
Reviews 1
2020-11-18 16:39

What a bad service by micares.. Waiting so long fo...

What a bad service by micares.. Waiting so long for confirmation of eye drop only.. Cover or not by micares.. Don't make people waiting la.. We have our entitlement what... Farmasi request me to go back if micares not cover this..what a service that you give Micares!!!

Read full review

S
Syima Amin
Reviews 1
2020-11-17 02:53

The worst panel service ever came in. A hundred ti...

The worst panel service ever came in. A hundred times call x at the lift on 17/5 / 2019.PM CARE is more than just a car if you can get GL if tghmlm..PM CARE anytime can get GL x to stgh jam je.MI CARE cover je company u all kalo x bisa bg servis yg patut ..

Read full review

W
WIDLEY1000
Reviews 1
2020-11-06 04:36

rubbish service - fill in application form at hosp...

rubbish service - fill in application form at hospital - they fax to micares for approval - over 2.5 hours wait !!! late for hospital appointment by 90 mins....same thing last time - prince court hospital say always the same with micares.....

Read full review

Z
ziera 106
Reviews 1
2020-10-19 06:48

Quote from their homepage : "we combine unmatched ...

Quote from their homepage : "we combine unmatched flexibility, cost management efficiency, leading software & mobile applications solution" is A TOTAL BS AND A JOKE. Their website is nothing more than an ads. Nothing functioning. No links or ease of navigation what so ever. Customer service is beyon...

Read full review

A
Alyaa Ezzati See
Reviews 1
2020-10-17 14:43

Takes forever for them to fix an issue I brought f...

Takes forever for them to fix an issue I brought for weeks! When I call, they can't even help me.

Edit: Realized that it was an issue with the isurer and not a MiCare issue itself. Was kindly helped by a MiCare representative (Gabriel) to help escalate the issue.

Read full review

I
Ieda Suraya
Reviews 1
2020-10-16 07:27

Worst insurance ever. Im admitted to hospital for ...

Worst insurance ever. Im admitted to hospital for 3 days due to stomach ulser. I got flu during admitted and ask for medicine. Insurance rejected the claim as is not part of disease.. Do you expect patient to walk to general clinic and ask for medicine. Its common disease. What if I admitted for a m...

Read full review

N
NADIA ISAHAK
Reviews 1
2020-10-13 19:55

The problem is that the patient needs to be treate...

The problem is that the patient needs to be treated by the treating Physician and KO says they want to consult WHAT !!! !!! ! .. i am complicit in my situation ... remedy for 2 dollars i x claim la B @ ($! $ -) but this is a hundred dollars ... it should be easy for me .. as a company i am insurance...

Read full review

C
CY
Reviews 1
2020-10-05 05:01

I made a status check on my claim. And guess what?...

I made a status check on my claim. And guess what? Instead of checkig, MiCare passed me around instead of taking reaponsibility

And this is the second time I had to chase and escalate to get my pending claim. No wonder they have such a terrible review here.

Read full review

J
Jess
Reviews 1
2020-09-18 22:00

Horrible customer service, MirCare has been giving...

Horrible customer service, MirCare has been giving me A LOT OF TROUBLE in claiming my medical bill.
Most importantly, their customer service line will CUT OFF AUTOMATICALLY ONCE IT REACHES 10 MINUTES, this is ridiculous and unacceptable!
I wonder if they have recording system to improve their cust...

Read full review

C
citi julea
Reviews 1
2020-09-15 10:39

Claim lambat masuk.call headquarters and then suru...

Claim lambat masuk.call headquarters and then suruh call claim dept.call claim dept and then suruh call finance dept.lepas tu tak angkat.well done!really good service.wonder what u all doing in ur daily work?watching youtube?or makan gaji buta...

Read full review

Z
Zul Hasymi
Reviews 1
2020-08-09 19:24

Very bad respond..ill personaly have to call insur...

Very bad respond..ill personaly have to call insurance and have to follow up by myswelf to satle the GL with hospital..it take 1 week to satle the GL. My GL limit 50K but why micare just wanna provide GL 10K. after 1 week in the hospital and when time to discharged the bill is 25K, but why micare st...

Read full review

N
Naadyn Azzahra
Reviews 1
2020-07-20 02:38

the worst of the worst. words cannot describe how ...

the worst of the worst. words cannot describe how rubbish the service is. don't know why corporate client still use their worse than poor service. waited for final bill for discharge more than 6 hours. maybe their TAT is 24 hours.

Read full review

A
Amir Syafiq Abdul Hadi
Reviews 1
2020-07-16 13:25

No star deserved for Micare. Slow response and ver...

No star deserved for Micare. Slow response and very difficult to issue GL giving many excuses to buy time. Highly not recommended. First time I come across service provider asking customer to seek doctor's prescription first before they issue GL!

Read full review

Y
Yi Ma
Reviews 1
2020-07-16 11:56

Both my employer, previous and current one use Mic...

Both my employer, previous and current one use Micare for their employee....coverage is wide. The clinics easy to find. I like to go to Mediveron, so they are Micare panel as wel.... They have apps so u can check ur utilisations, nearby clinic, ur history etc. Conveniet

Read full review

M
Munirahayati Hamzah
Reviews 1
2020-07-12 17:14

Tried to submit claim submissions both in mobile a...

Tried to submit claim submissions both in mobile apps and website but both either hang, site administrator issues. Note that their apps allow only 2MB attachment which is ridiculously small, given that COMPLETE document to minimize back and forth communication requires bigger than that. What is even...

Read full review

Y
Yusnita Yunus
Reviews 1
2020-07-07 21:29

Micare took a while of more than an hour to issue ...

Micare took a while of more than an hour to issue GL for my outpatient husband who had experienced side effect of heart palpitations post operations on his knee and elbow. Hope that Micare will improve its turnaround time in issuing GL.

Read full review

S
Skater Ninja
Reviews 1
2020-07-02 10:55

Ridiculous and unworthy company. No point being an...

Ridiculous and unworthy company. No point being an insurer. Rejecting claims without appropriate reasoning. Always looking for ways to reject. Replies emails with a tone. No polite customer service behaviour. If I could give zero starts, I would.

Read full review

M
muhamad syahmi jamaluddin
Reviews 1
2020-06-26 20:16

Very bad and poor service provider..

Very bad and poor service provider..
Request for GL even after 24hours also still cannot get..
Why big company still depend on micare,better do by company itself thru portal..
USELESS

Read full review

A
Amir Ril
Reviews 1
2020-06-03 23:35

Very bad and poor service provider..

Very bad and poor service provider..
Call not answered
Waiting from 2.30pm until now (4.15pm) still not approved GL
Hope THANOS will vanished your company forever..Need to learn more for being insurance company

Mostly negative review on your company
USELESS

Read full review

W
Wanse Choice
Reviews 1
2020-06-03 00:15

1- very slow respon

1- very slow respon
2- not pickup a phone
3- Totally many bad experience with hospital and clinic when using the service

Read full review

C
Candid human
Reviews 1
2020-05-26 05:03

I had issue login apps with reset password.

I had issue login apps with reset password.
The apps still show account block ask me call help line. So what the help line number. Genius (failed to show the number)
Ok.. i use Google found My care number... Sorry story turn to another Genius auto auto answer machine.
Only provide 2 options
1. h...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn