Meyer Cookware Australia

I had an issue with the handles of two of my 20 year old Essteele pots. Replacement handles were no longer available and Meyer, without prompting, offered to provide me with two brand new Essteele pots to replace the old ones. Outstanding customer service and commitment to the Essteele brand. Could not be more impressed.

Their shop is really very tidy and tidy. I bought several things from there. The products were all very good.

Unbelievable discounted prices on great cookware items.

Very prompt and excellent customer service. Handled my query in an understanding and professional manner. Thank you Karen and team.

I Sent 2 lids from my 2 RACO pressure cookers to their prepaid postal address because one lid had a broken part and I had a problem with the other. As a result of a problem with getting parts they sent 2 new Prestige Smart plus pressure cookers as replacements. .I have reduced the star rating. I can`t get parts off them for the Prestige pressure cookers they sent and I haven`t got the original RACOs that they can now supply parts for. I understand they are not doing repairs for the Prestige pressure cookers either.

Excellent customer service by Allison at Meyer. She has assisted me with prompt service and delivery. I can't praise and thank her enough for her assistance. Gina. H.

The cookware was of poor quality & a refund/replacement was denied for a fabricated reason.
I was basically labelled as a liar which I did not appreciate either.

Had problems with the handles of my knife set, I have had for 8 years.
Within 3 working days a new set has been approved. Look forward to them arriving.
Great customer service by Karen from start to finish.