Metropolitan Ford

If I could give these guys a zero I would. Terrible service. I would recommend using a different ford dealership. They really don't make u feel like a valued customer! Also very shaddy in there business dealings!

Staff is extremely friendly and not pushy. It's a place I feel comfortable to make a big purchasing decision. Mike Dixon was so very patient with all the questions I had. Thanks for the great experience!

Came in for an oil change and new drain plug. After over an hour waiting I was told that the drain plug wasn't in stock but they would get one asap. Another half hour passes and I'm told that the one they got won't work. I was then told that the oil would only leak a little bit. Not happy to know that I just spent so much on an oil change just to have the oil leaking out. Nothing like watching my money drip onto the ground. Figured I would get better service at ford but was wrong. Won't make this mistake again. Ohhh and to top it off, $115.00 for an oil change blew my mind. Disgusted!

I would not shop here again. Customer service was meh. The price listed on CARFAX was lower than what the salesperson told us and he blamed it on some feed problems (not my problem) and then went on about how he already has the best prices in the country, his words. Even though the car at that dealership had the exact trim package I was looking for, I ll shop elsewhere. It s a competitive market but I did not feel like a valued customer!

Bought a used vehicle here recently. Staff were helpful and answered any questions I had. Business guy wasn't pushy, just gave me the facts. Parts desk also very helpful for an addition I purchased for my vehicle. I'll be back.

Faissal Bouanane saved me and is amazing! I own Sota Outdoor Services out of St Paul and we had a tire blow out on our salt truck and we parked it in their lot over night i called in the morning and faissal said they would love to help us get back on the road safely. While I was their I also inquired about my brand new 2019 f350 fluids and oiled change he said they could do it right on the spot within 30mins and I swear it only took 20 minutes or less them to do an inspection and top off fluids and oil change... thank you guys again amazing service!

From the moment I inquired about a truck I was interested in, to driving it off the lot, I can't say enough good things about Metro Ford and Tony, the sales rep. I worked with. As a first time out-of-state buyer flying in to pick up the vehicle, I was a little apprehensive but they were very accommodating, including letting an independent mechanic look over the truck for me, answering lots of questions via email and phone, and holding it for a couple weeks with a nominal deposit. Very low pressure sales without pushing add-ons I didn't want, financing or warranty. After arriving in Minneapolis, I was in and out of the dealership in under an hour and on my way for a long drive home. Great car buying experience.

Tony Reyes, HIGHLY recommend if looking to test drive/purchase a vehicle. Tony not only stepped away from his busy schedule, Tony knew every detail about the vehicle, top to bottom, front to back while providing the highest levels of customer service start to finish. Conclusion, we're now proud Ford owners!! Thanks again Tony!!

Bought a great new car here at a fair price. No pressure from the salesman, but he was very knowledgeable and very helpful. Came in late on a Saturday and drove my new vehicle home that evening! They stayed a little late to get all the paperwork done and even cleaned the car before I drove off!

Awful customer service with management that will literally laugh in your face if you attempt to negotiate even a few hundred dollars off their sticker price. Avoid if you don't like getting fleeced

Skip Metropolitan Ford in Eden Prairie! I bought a nearly new 2018 model from an out-of-state buyer and had a terrible experience with their team. Mick Koch was polite on the phone, but his colleague Mike became a walking contradiction. I reviewed the car with Mike multiple times, and he swore it was flawless with zero swirl marks. He even personally told me the car had been sent to the detail shop before shipping and that it would arrive spotless. Yet, when the enclosed carrier dropped off the vehicle, the driver was shocked by the mud, admitting he thought Mike meant it would go on an open carrier, which explained why it wasn’t cleaned. Just another lie. On top of the mud, I found scratches on the driver’s fender, scuffs on the passenger side, and blemishes on the passenger door. When I escalated this to Sales Manager Matt, he was incredibly defensive. He claimed he only made $20 on the sale and couldn’t cover the cost of a proper detailing at a Ford dealership to fix these obvious issues. He acted like my problem was his fault for buying from them. Mike lies about the condition, and Matt lies about his willingness to fix it. If you want honesty, buy from someone else. I’d give zero stars if I could.