Questions about Marina Match
What is Marina Match?
Marina Match is a global online platform connecting boaters with marinas, yacht clubs, and private jetty owners to search for and book berths, moorings, and private jetties for short-term stays or long-term berthing. It also provides a marketplace for buying and selling marina berths and waterfront properties with boating facilities, supporting multiple languages and currencies to make it easier to find and manage berthing worldwide.
How does the account structure work for boaters and operators?
One Marina Match account serves both as a Boater mode for searching and booking berths and a Dock Master mode for creating and managing listings, allowing users to switch between these roles at any time using the same login without needing separate accounts.
Can I use the platform on a mobile device?
The Marina Match mobile app is available for Android, enabling users to search for berths, make and manage bookings, access booking details, and connect with their Dock Master after confirmation, all within the same account used on the website.
How can I contact Marina Match?
Boaters can contact the team by phone at Australia +61 2 7252 2855 or USA +1 239 486 4303, or via email at info@marinamatch.org, with support available Monday to Friday from 9:00 am to 5:00 pm Sydney time, excluding public holidays.
What industries does Marina Match operate in and where is it located?
Marina Match operates in the computer software, internet, and real estate industries, offering management software for the marina industry in Australia and other regions while allowing users to search for marinas available for rent or for sale across countries including Australia, New Zealand, and the United States.
What specific technology features does the platform offer?
The platform includes interactive marina maps, berth availability, bookings, payments, waitlists, and reporting in one place, alongside a built-in AI assistant that allows Dock Masters to ask about arrivals, departures, available berths, and outstanding payments using everyday language.
What cancellation policies are available for Dock Masters?
Dock Masters can select from various cancellation policies such as Flexible, Moderate, Strict, No Refund, Full Refund, Anytime, or Marina Discretion, which are displayed before booking confirmation and form part of the booking agreement.
How are refunds and service fees handled?
Refunds are calculated according to the Dock Master's selected cancellation policy, and the Marina Match service fee is generally non-refundable once a booking is confirmed and payment is successfully processed, except in cases of duplicate payments, technical errors, or platform errors.
How does the payment processing system work?
Payments are securely processed through Stripe Connect, meaning Marina Match does not hold customer funds, and refunds are issued through Stripe using the original payment method where possible, with processing times determined by the customer's financial institution.
What languages and currencies are supported?
Marina Match offers multi-language support including Arabic, Chinese (Cantonese), Chinese (Mandarin), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, and Swedish, along with multiple currency options like AED, AUD, CAD, CHF, CNY, and EUR.
What are the costs and listing options for operators?
The platform allows users to list berths for sale or rent, manage availability and bookings, and accept bookings and get paid, with no monthly software subscription or setup fee for Dock Masters.
How does the booking and filtering process work?
Boaters can filter search results by location, dates, and boat size, then book instantly or send a request for a tailored stay, while operators can manage waitlists, offers, and payments in one easy-to-use platform.
What do reviewers say about the platform's impact?
Some users on Reddit mention the platform's ability to connect people, places, and technology that shape life on the water, aiming to make marine spaces easier to discover, book, and manage.
What is the official website of Marina Match?
The official website of Marina Match is marinamatch.org.
Does Marina Match have reviews on Trustburn?
Marina Match has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.
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Marina Match is an online platform that provides marina management software for the marina industry in Australia and other regions. The website allows users to search for marinas available for rent or for sale across countries including Australia, New Zealand, and the United States. It includes features for listing and browsing marinas, supports multiple languages and currencies, and offers user account registration and login functionality. The site also provides a support section with an FAQ, contact options, and community content such as news and a blog.
- Website
- marinamatch.org
- Phone
- 1300627462
- Address
- Gateway, Level 36/1 Macquarie Place, Sydney, New South Wales, 2000, Australia
- Business hours
- Mo 09:00-17:00; Tu 09:00-17:00; We 09:00-17:00; Th 09:00-17:00; Fr 09:00-17:00; Sa 10:00-14:00
- Categories
- Computer software, Internet, Real estate