Disgraceful service. Somehow managed to mess up all of my contracts. Provided suppliers with the wrong emails and supply addresses. Cant get through to anyone in their customer service department. Wouldn't bother you'll spend more time on the phone than you could ever save.
Cut me off twice when trying to get a quote, then asked me too many questions before even trying to put me through to the right person, only to find that they can't even offer the cover I need.
AVOID, AVOID, AVOID!!!!!! These are an unscrupulous company who are hell bent on stitching you up. Their form of high pressure selling should be illegal and they don t care about you when they have you. I feel I've been mugged.
We signed up with them and the first time they gave us excellent rates for our business for both gas and electricity. They mentioned that they promise to get us the best rates in the future. The second time, we did not check (our fault), as we trusted them, but they signed us up on an expensive deal...
Great team and a well led company. The customer at the heart of their mission too. Keep up the good work
They should be called 'make it more expensive'. My compliant was also brushed aside, saying 'you agreed to it', full stop. Rather than accepting that their advice was bad.
Avoid this company like the plague. I do not usually do reviews however, feel I must on this occasion. They pressure sell. Harass with multiple phone calls. When you block their number, they ring from another. I requested the recordings of the calls as a subject access request and they sent me ...
They took my bank details when I was collecting quotes, which I really didn't want to give but felt pressurised. They said they wouldn't do anything with them, it would just save time if I went back to them. I then wrote them an email to say I had gone elsewhere. A few days later I got an "email wel...
Very unpleasant experience that caused a lot of stress, I had to go direct to the energy supplier after MIC refused to answer my calls and renewed my contract without my permission and then lied about the prices. Thank you EDF for getting me out of it!!
The Team Leader I dealt with (after the first person messed up the calculation of my estimated monthly bill) was rude over the phone, impatient and seem keen to get the sale and then end the call while I was mid sentence asking him a More
Terrible company - certainly the worst I have ever dealt with. If it was just one thing that would be fine, but it's not... It's everything. Their sales assistants are unprofessional, pushy and uncaring. They act with impunity, having transferred us to a deal without our authorisation. They're total...
The best thing is the continual tracking of prices at end of contract....no more worries about price hike by existing supplier.
I have used a few switching services for my business before and have seen the benefit but Make It Cheaper have definitely raised the bar in terms of customer service and ease of switching. I signed up for the do it for you service so I won't ever have to worry about it again (although I wouldn't min...
Great service, got cheaper deals and I constantly receive pesky phone calls from black brokers.
Extremely unprofessional as they could not beat Npowers Price. Just a tip Harry, dont be too desperate
Incredible team. They really helped us to save money on our bills. Highly recommended!!
never changed my account, git a massive bill from the old supplier. Thanks for nothing,
Frustrating...they only operate by phone. I don't mind doing most of the job over the phone but after 25 min I asked to resolve some details by email. The answer is simply they can't
Very poor price comparisons you can do much better yourself. I was also signed up for a three year agreement which I had refused in writing when it was originally offered. I am now having trouble getting them to cancel the contract. Phone calls not returned etc etc
AVOID AT ALL COST! they moved my account without telling me even managed to do this after I had revoked their power as my broker - not only that they've made it MORE EXPENSIVE... I can see they are now also trading as 'Bionic' so avoid them as well ... you're much better off negotiating your own rat...
Spoke to a guy called ross, went out of his way to help me, lovely jubbly..
Make It Cheaper have always been very helpful, with very knowledgeable advisors who talk you through the best deals and the whole process with much clarity. Great to have a team like this watching our backs to secure better utility bills!
We were signed onto multi-year broadband and phone contracts at 2 sites with false promises of minimum guaranteed speeds. Actual broadband speeds were not even close to what was promised to us. We hadn t had computers installed by that time so didn t notice broadband issues until after we were locke...
Make it cheaper ...... more like Make it more Expensive ! Stay well clear of these guys unless you meticulously absorb the contract. We had an initial contract through these guys at a very good rate with Gazprom for 2 years. 2 months before the end of the contract I got some quotes and had better qu...
Pushy, annoying and clearly can't take a hint.
Delete my number off your system and let me get on with some work.
Just came across one of the most rude persons I have dealt with, the sales guy was horrible. Not sure how this company is still in business .
Great customer service from Make it Cheaper. As a buisness customer they have saved me thousands cumulatively. My sales rep Kianni Brown has been outstanding, he is cheery and explains the whole process perfectly and took all the effort out of me as the customer. 5 stars would highly recommend.
Very bad service and untrustworthy. Avoid at all times
Make it cheaper scam to lies to costomber when one's they get costombers details they use for many years without permision i been citing by them for 4years they otomaticly do contract i didn't known whwrw can i go to get help against it More
The worst service I ever got. "Make It Cheaper" just made my electricity bill "Make it Expensive". They provided me with an electricity provider and my electricity bill went up by 35%. After calling all they can say it "You have signed a contract that cannot be cancelled so we can't help you".
They helped me switching my business energy and it really made a difference in my monthly electricity bills. I'm happy to recommend them.
Make it cheaper/Bionic keep renewing my energy contracts against my wishes.
I have been very clear in writing and over the phone that I do not wish to sign up to another electricity contract via their broker service. They have ignored my wishes and signed me up with EDF.
Their sales team are a...
Really pleasant experience working with them for the last few years. Extremely straight forward process which removed all the chore from utility contracts that I used to have.
Did an antomatic renewal from a document I signed back in 2018. I have been furloughed and I have also not received any emails from them telling me prices etc. Have switched me to a 2 year contract and now I am paying more. Really unhappy and now report to the regulator and the Martin Lewis money ...
A great service - saving me the time and the inconvenience.
Saving time and money is crucial to the smooth running of my business.
Avoid this company and website at all costs...
They get you on an auto sign up after your contract ends called "Do it for you" contract, which i didn't notice at the time, (my fault, always check carefully). I got a renewal notice from Opus giving me details of my new three year contract, the rates...
Total scam. Avoid there auto renew feature like the plague. Will renew on a much longer and more expensive contract than originally arranged without even asking.
One of the best customer service received.
Very polite and professional service.
Best price and easy to switch,everything done on the spot, signing the contract, does exactly what they say. My advisor was Berry oben he was so friendly did not make me feel i was just a customer, it was like Iam tal...
Reviews About
Bionic Logo
Bionic
Reviews 1,385 Excellent
4.5 stars: Excellent
4.5
Reviews 1,385
Excellent 81%
Great 6%
Average 1%
Poor 1%
Bad 11%
Filter by:
Andrew Williams
Andrew Williams
10 reviews
1 star: Bad
Updated 17 minutes ago
Reviewer contacted
DONT USE THEM P...
Sick to the back teeth of the telephone and email marketing for premises we no longer occupy and have told them 10 times or more!
Been with them for years decided to do a check on my latest contract and discovered I could save a lot by doing it myself.. waste of time
Customer service is priority for Make It Cheaper and every customer matters. Very friendly and knowledgeable team always helpful in making switching easy.
zero stars (sadly still have to give one). This company has cost us a couple of grand in pretending they can help change suppliers. We are 3 months down the line. A large amount of money in debt. Avoid like the plague. I am in the process of talking to offcom
An absolute pushy pest of a salesman/company. They keep cold calling despite me having firmly said if I want to use them I will call them. They have all the details wrong and basically don t have a clue how to run a professional company. Will definitely not be giving them my business for this reason...
Easily the worst company we have ever had the misfortune to use, the number is always unobtainable and we have bacscially been scammed
Avoid these people like the plauge, they never answer the phone and never return a call a total waste of time and money
Two hours of my life wasted to try to speak to someone regarding a claim....
your customer service really needs to be fixed. You're eager to get the contract signed but not very helpful when it is needed....i'm waiting to get my contract to finish and i'm done with you.
Thank you for your services
Absolutely disgusting service - have tied me into another 3 year contract i have not agreed to 6 months before its due in july- spoke to a very unhelpful lady on the phone asked to be put onto a manager to escalate and discuss just outright refused to put me through. What kind of service is this??? ...
Efficient and knowledgeable agents, very easy service to use and great savings
Went for job interview, never heard back, but that might have just been Mason Frank not passing it on :P
Very unprofessional.
Steer clear.
Was not made aware at the time of signing up that they "auto-renew" your contract and do so 5 MONTHS before your current contract even expires. Despite the alluring name they actually "MAKE IT MORE EXPENSIVE" on the renewal. Tried to call the number on the e-mail they sent outlining the expensive r...
I used Make It Cheaper for business electric and gas. They managed to get my name, address and start date wrong. Because they contacted the companies too soon to switch over the old energy suppliers said they hadn t received a change of More
Spoke to Scott one one occasion. Spoke to Ryan on an other occasion. Still waiting for both of them to call me back with quotes for my halfhourly business meter
Cold calling is an outdated marketing practice, and not removing people's details from your system after they request so is just plain illegal under new GDPR laws.
*Beware* of the hidden automatic renewal service under "agree new prices" within the letter of authority to deal with your energy suppliers, which I assumed as per previous letters of authority elsewhere would require my permission on each contract. Only discovered this when I tried to pursue a new ...
This company is the worst under the sun. Very unreliable and unethical.
They signed me into a dubious company called
BRITISH GAS LITE which bill me exorbitantly.
Far more than my previous supplier. PLEASE DON'T BE DECEIVED LIKE ME, British Gas Lite is not BRITISH GAS, they used their emblem to d...
Complete and utter waste of your time. Shambolic company
Superb business insurance quote last 3 years but. Not sure I would take our gas and electric with these guys