Based on 7 reviews
Top top customer service, I bought an exped tent from them which was expensive but I've had 3 replacement fly sheets from them over over the years. Anytime I've had a problem with product I've sent pictures and they have dealt with it, and sent me replacement wherever I am. Get what you pay for sometimes
Amazing company! They were always polite and lovely to communicate with. They rang me one day to appologise for how long it took for them to repair my bag they ended up fixing my bag for free as a goodwill gesture. They did a great job too. Highly recomended.
they tried to avoid paying for return postage on a faulty product I'd bought from them. (the item still had plenty of time left on the warranty.) In the end, after protesting and complaining I got a refund for my postage costs but this should have been offered to me as standard procedure. eBay, Amazon, Toolstation and Alpkit, (An outdoors brand) offer free return postage.
This company's customer service is outstanding. Martin offered me help and advice and equipment to carry out repairs. So many companies pay lip-service to customer service - Lyon Equipment actually deliver it. I highly recommend Lyon Equipment!
This was one of the best customer services experiences I ever had. I called to tell them my problem and together we worked on the best solution. They sent spare parts for my broken product to a location close to me, so I could easily repair it. They did not even charge me for it.
Amazing customer service - probably the best I have ever had - instant help and common sense!! Thanks so much
Hi all
I just want to thank Martin Kirton and his colleagues for great after sales service. They tested and repaired my EXPED sleeping mat super fast and with no fuss.
Many thanks
Mike
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Lyon Equipment provide equipment and expertise for people to venture further
Lyon Equipment: Providing Top-Quality Equipment and Expertise for Adventurers
Lyon Equipment is a leading provider of high-quality equipment and expertise for people who love to venture further. The company has been in the business for over 50 years, providing top-notch gear and services to outdoor enthusiasts, climbers, cavers, rescue teams, and other adventure seekers.
At Lyon Equipment, we understand that every adventure requires the right equipment. That's why we offer a wide range of products that are designed to meet the needs of different types of adventurers. Our product line includes ropes, harnesses, helmets, carabiners, pulleys, anchors and much more.
We also provide expert advice on how to use our equipment safely and effectively. Our team consists of experienced climbers and outdoor enthusiasts who have firsthand knowledge about the challenges that come with different types of adventures. They are always ready to share their expertise with our customers so they can make informed decisions about their gear choices.
Our commitment to quality is evident in everything we do at Lyon Equipment. We source our products from reputable manufacturers who share our passion for excellence. We also conduct rigorous testing on all our products before they hit the market so that we can ensure their safety and reliability.
In addition to providing top-quality gear and expert advice, Lyon Equipment also offers training courses for individuals or groups looking to improve their skills in climbing or caving activities. Our courses cover everything from basic techniques such as knot tying all the way up advanced rescue techniques.
We take pride in being a one-stop-shop for all your adventure needs at Lyon Equipment; whether you're planning an expedition or just looking for some new gear - we've got you covered!
Our online store makes it easy for customers worldwide access our extensive range of products quickly & easily through an intuitive interface which allows them filter by activity type or brand name making it easier than ever before find exactly what they need without any hassle!
At Lyon Equipment customer satisfaction is paramount; if you're not happy with your purchase then neither are we! That's why we offer a no-quibble returns policy on all items purchased through us - ensuring complete peace-of-mind when shopping with us!
In conclusion: If you're looking for high-quality equipment backed by expert advice & exceptional customer service then look no further than Lyon Equipment! With over 50 years' experience supplying adventurers worldwide there really isn't anyone better equipped (pun intended) than us when it comes outfitting your next big adventure!