Luxe Barbeque Company

Luxe Barbeque Company is a locally owned and operated business founded in 2016 that offers the largest selection of BBQs, smokers, rubs, sauces, and accessories in Canada. They provide service and parts for what they sell, along with educated and knowledgeable staff to assist customers. The company operates multiple physical locations across Winnipeg, Manitoba, and Regina, Saskatchewan, with a presence in Teulon and a kiosk at Kildonan Place.

The South Winnipeg location is situated at 3-1290 Kenaston Blvd., while the North Winnipeg location is at 33 Stapleton St. Both stores operate from 10 a.m. to 6 p.m. on weekdays and 11 a.m. to 5 p.m. on Sundays, with closures on December 25th, January 1st, and January 3rd. Customers can reach the main Winnipeg offices by calling (204) 888-5893, and the Regina branch can be contacted at (306) 545-5893.

The business offers a Price Match Guarantee where they will match the price of an identical item advertised at a lower rate by an authorized retailer at the time of sale. To qualify, customers must provide proof of the current competitor advertisement, and the product must be in stock at both retailers. Additionally, they offer a 30-day price match guarantee that issues store credit if a supplier or manufacturer offers a sale or a lower price is found within 30 days of purchase.

Refunds are processed within 7 days from the date of purchase, while in-store credit is available for 14 days. Original proof of purchase is required for both, and items must be in original packaging, unused, and in good order. However, used grills, parts, and special orders are excluded from refunds and are considered final sale, with a minimum 25% restocking charge applied to approved returns.

The company sells a variety of grills including the Napoleon Prestige 500 Connected RSIB Gas Grill, Pit Boss Sportsman 2 Burner Griddle, and Louisiana Grills 7-Series Vertical Smoker. They also stock Traeger grills like the Westwood XL and Irontop models, alongside accessories such as Blues Hog BBQ sauces and Pitmasters Choice Competition Blend Pellets. Prices for these items range from $14.99 for sauces to over $2,699.99 for high-end gas grills.

Customers can utilize the LUXE PIT STOP service, which partners with local businesses like Bigway Foods in Teulon and Van Der Meer Garden Centre to provide a smaller selection of rubs, sauces, and accessories. This allows people outside Winnipeg to quickly grab necessary items for a weekend BBQ without visiting a main store. The service is designed for convenience and accessibility for local residents.

The company provides a Service & Parts Request option for those needing repairs or replacements for their equipment. This service is part of their commitment to servicing what they sell, ensuring customers have access to support beyond just the initial purchase. It complements their in-store offerings by extending assistance to the maintenance of their grills and smokers.

Luxe Barbeque Company states that nobody will beat their prices, positioning themselves as offering the best value in the market. They emphasize having educated and knowledgeable staff who are passionate about BBQ and eager to share stories of recent cooks, whether good or bad. This approach aims to create a welcoming environment for both novice and experienced grillers.

The business claims to have the largest selection in Canada, which includes a wide array of brands and models not typically found in standard box stores. They also offer rubs, sauces, and spices that are unique to their market, differentiating them from other retailers. This extensive inventory is a key feature for customers seeking specialized BBQ equipment and ingredients.

A first-time customer should know that the company requires customers to be 18 years old or older to access their website content. They also encourage users to enable cookies for a smoother shopping cart experience. Additionally, the site provides a way to add order notes and apply discount codes during the checkout process.

The company offers a 14-day in-store credit policy as an alternative to cash refunds, which can be useful for customers who prefer to keep items or resell them. This flexibility is part of their broader return strategy, which also includes a 7-day full refund policy for unused items in original packaging. Both policies require original proof of purchase to be valid.

The business operates a kiosk at Kildonan Place, located at 1555 Regent Ave W., which has extended hours during the holiday season. From November 17th to 30th, the kiosk operates Monday to Friday from 10 am to 8 pm, with Saturday hours from 10 am to 6 pm. This location serves as a convenient stop for customers in that area.

The business mentions that they have a price match guarantee that applies to the total cost of purchase, including delivery, assembly, shipping, and any additional fees. This comprehensive approach ensures that customers get the best deal possible, even when considering extra costs. The guarantee is a key selling point for price-conscious shoppers.

You can reach Luxe Barbeque Company by phone at (204) 888-5893.

Luxe Barbeque Company was founded in 2016.