LITTLE BIGHORN

Update 6/11/20: I was contacted by the owner and manager with sincere apologies, promptly refunded payment to account for the sale price, and given a gift for my trouble. The matter was handled very professionally. It was evident that a combination of unfortunate circumstances led to this situation and it is not what should be expected by customers. I will be a returning customer.

Original post:
I had been planning to get a Jim Bowie for some time. The covid pandemic, along with a sale, convinced me the time is now, so I looked for a small business to support with my purchase. I found Little Big Horn, thinking it was exactly what I was looking for.

During my visit to the store, I realized the Jim Bowie was larger than what I need and I decided to get a Daniel Boone. Unfortunately, being convinced I was going to get a JB, I did not know what price to expect for the DB. When I was rung up - grill, pellets, cover (which did not fit) - I questioned that it seemed too high. I was told it was correct, and I'd have a receipt to confirm things if needed.

When I returned home, I realized that, not only did I not receive the sale price, I was charged more than the full price listed on the website. When I called (same day - day 1), I was told the boss would have to handle it and I'd be contacted the next day (day 2). Two days later (day 3), I stopped in, to return the cover, and again question the status of my concern; I was told the boss would call me the next day (day 4). A couple days later (day 6), I again called, and was again told the boss would call the next day (day 7).

On day 14 I tried to connect with "the boss" via email; fully explaining the situation and asking for a response. Now is day 25, no response.

I really wanted to like this business - a store specializing in grilling - and thought I'd have a go-to for all things grilling related. Instead, I was limited to a frustrating experience with quite frankly some of the worst customer service I've ever witnessed.

I was hesitant to leave any negative reviews without ample opportunity for the business to address the situation. After phone, email, and an in-person visit, I'm not sure how I could make it any easier. It's not even so much the $110 I was overcharged; it really just comes down to simply the lack of courtesy to respond.

GREAT Place TO Fill Up Your Tanks, Great SERVICE AND Lots OF Parts For YOUR Grill AND Wood Chips.

So excited to have found this place. Been filling my propane tanks here for years. Best price anywhere, hands down. Awesome, fast customer service. Can't be beat!

The staff is always fast and helpful!! I highly recommend.

Quick and easy stop for propane/grilling supplies. You want to go here

Always have the parts, friendly service, knowledgeable staff. Go here first ! ! !

Met two workers who didn t want to help a color person! Guess you better be white to visit this store! They could care less at helping me solve how to get my propane hose solved!

the only reason I didn't give it 5 stars is because they only carry one grill brand but if you need parts they most likely already have it in stock for almost any Grill nice stuff very informative

I don't want to give a bad rating because I haven't experienced your service but you should try to change your hours on Google. It says you're open until 7 but when I showed up the business sign says 6.

I love this place they very friendly propane is the cheapest in Anoka county

Unique and especially friendly. Enjoyed my experience filling my fifth wheel propane tanks. Easy to find and super quick service!

Friendly young man working saw my car pull up and met me outside to fill my propane tanks. Filled two tanks for less than $30 and got knowledgeable and friendly service. Way to go guys. Old school customer service at its finest!

Great family business. Highly recommend buying any grills or propane from here, cheaper prices than box stores, and better service.

Been going there for years and always been treated as I was most important to them. Great prices.