littlebighornco.com
Update 6/11/20: I was contacted by the owner and m...
Update 6/11/20: I was contacted by the owner and manager with sincere apologies, promptly refunded payment to account for the sale price, and given a gift for my trouble. The matter was handled very professionally. It was evident that a combination of unfortunate circumstances led to this situation and it is not what should be expected by customers. I will be a returning customer.
Original post:
I had been planning to get a Jim Bowie for some time. The covid pandemic, along with a sale, convinced me the time is now, so I looked for a small business to support with my purchase. I found Little Big Horn, thinking it was exactly what I was looking for.
During my visit to the store, I realized the Jim Bowie was larger than what I need and I decided to get a Daniel Boone. Unfortunately, being convinced I was going to get a JB, I did not know what price to expect for the DB. When I was rung up - grill, pellets, cover (which did not fit) - I questioned that it seemed too high. I was told it was correct, and I'd have a receipt to confirm things if needed.
When I returned home, I realized that, not only did I not receive the sale price, I was charged more than the full price listed on the website. When I called (same day - day 1), I was told the boss would have to handle it and I'd be contacted the next day (day 2). Two days later (day 3), I stopped in, to return the cover, and again question the status of my concern; I was told the boss would call me the next day (day 4). A couple days later (day 6), I again called, and was again told the boss would call the next day (day 7).
On day 14 I tried to connect with "the boss" via email; fully explaining the situation and asking for a response. Now is day 25, no response.
I really wanted to like this business - a store specializing in grilling - and thought I'd have a go-to for all things grilling related. Instead, I was limited to a frustrating experience with quite frankly some of the worst customer service I've ever witnessed.
I was hesitant to leave any negative reviews without ample opportunity for the business to address the situation. After phone, email, and an in-person visit, I'm not sure how I could make it any easier. It's not even so much the $110 I was overcharged; it really just comes down to simply the lack of courtesy to respond.
