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Lifeline Australia

4.0ยท 15 reviews
Average ratingGreat
4.0/ 5

Based on 15 reviews

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What reviewers say about Lifeline Australia

Generated with AI from 15 reviews on Trustburn ยท updated 33 days ago

Customers across the reviews frequently describe Lifeline Australia's helpline as supportive, non-judgmental and caring, with many reviewers expressing deep gratitude for the assistance they received during difficult times. Several reviewers also highlight that the service provides a safe, confidential space to talk and that the staff and volunteers genuinely make a difference for people in crisis.
What does Lifeline Australia do?

Lifeline Australia is a national charity that provides 24-hour crisis support and suicide prevention services to Australians experiencing a personal crisis. The organisation operates a helpline where people in distress can access support.

What are the most common complaints about Lifeline Australia?

The available reviews contain only one explicitly critical low-rated review, in which the reviewer said they needed help and did not receive it from Lifeline. Other lower-rated reviews on file were not negative in tone, so there is not enough information to identify a clear pattern of common complaints beyond that single account of dissatisfaction.

AI-generated from reviews on this page. Verify anything important with the company directly.

Adrian Gil
Reviews 1

I recently reached out to a helpline service and received exceptional support. Lifeline.org.au was extremely helpful in providing guidance and listening to my concerns without judgment. I am grateful for the assistance I received and would encourage others to seek help if needed.

Troy Davisson
Reviews 1

The services provided by Lifeline Australia have been invaluable in my journey towards better mental health. I am grateful for the support I have received from their compassionate team. They truly make a difference in people's lives and offer a lifeline to those in crisis.

William Disisto
Reviews 1

โค๏ธ Lifeline Australia is doing incredible work offering vital support to those in need. Their helpline service is a beacon of hope, providing a listening ear and resources for individuals struggling with their mental health. I highly recommend their services to anyone who needs it. โค๏ธ

Mick Twomey
Reviews 1

The support I received from Lifeline Australia was instrumental in helping me navigate challenging circumstances. The helpline offers a safe and confidential space to talk about your concerns. I highly recommend their services to anyone in need of a listening ear.

Mpe Auditor
Reviews 1

I want to express my gratitude to Lifeline Australia for their exceptional support during a difficult time. The assistance I received was invaluable and greatly appreciated. The helpline is a safe haven for those in crisis, and their dedication to helping people is commendable.

Nicole M Leverment
Reviews 1

Where do I start, without bursting into tears i have lesions on my brain on my kidneys and on my face as part of a condition called tuberoscleosis, which i.ve had my whole life, it was discovered recently that I have an extra tube on my left kidney to cope with the lesions. it's disheartening when people are rude and make disparaging remarks, when they don't know all the facts or don't even bother to get to know u personally, they judge u on something small even though u.ve spent ur whole life having surgery to remove the worst of them.
there's nothing worse than bursting into tears when u arrive at work. For any reason weather it be a death of a family member or other reasons
The voice on the other end of the phone knows what to say and are always willing just to let u talk. i.ve got alot of respect for them because if it wasn't for the voice on the other end of the phone one of my colleagues from a previous job wouldn't be here today.
She was bullied by a store manager and an assistant manager for having better people skills than they did.
They do a fantastic job, i.m sure it's not an easy one but it's one I have alot of respect for them and always will

However the online crisis line 7-midnight needs work. People in crisis don't always think rationally and there friends can see this.
All they want is someone to listen not to judge them for borrowing a friend's phone.

That's a kind act on there friends part, i.ve had several friends do this one even borrowed mine cos there phone was flat no big deal. It's not an offence to do it nor is it an appropriate question to ask, the number maybe the same but the person in need just wants to talk.

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About Lifeline Australia

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Lifeline Australia: Providing a Lifeline to Australians in Crisis

Lifeline Australia is a national charity that has been providing crisis support and suicide prevention services to all Australians for over 50 years. The organization was founded in 1963 by Reverend Dr. Sir Alan Walker, who recognized the need for a confidential telephone service that could provide emotional support to people in distress.

Today, Lifeline Australia operates as a network of 40 centers across the country, staffed by trained volunteers who are available 24 hours a day, seven days a week. The organization's mission is simple: to provide anyone experiencing emotional distress or crisis with access to compassionate and non-judgmental support.

The services offered by Lifeline Australia are wide-ranging and include crisis counseling, suicide prevention, domestic violence support, financial counseling, and more. The organization also provides training programs for individuals and organizations looking to improve their mental health literacy or develop skills in crisis intervention.

One of the key strengths of Lifeline Australia is its commitment to accessibility. The organization recognizes that people from all walks of life may experience emotional distress or suicidal thoughts at some point in their lives - regardless of age, gender identity, cultural background or socioeconomic status - so it strives to make its services as widely available as possible.

To this end, Lifeline Australia offers several different ways for people to access its services. These include:

- Telephone counseling: Anyone can call Lifeline's national helpline (13 11 14) at any time of day or night for free confidential support.

- Online chat: For those who prefer not to speak on the phone or have difficulty hearing impaired can use online chat service.

- Text messaging: People can text "HELLO" (0477 13 11 14) between midday and midnight AEST every day if they need someone immediately.

- Face-to-face counseling: Some centers offer face-to-face counseling sessions with trained professionals.

In addition to these core services,Lifeline also runs several initiatives aimed at raising awareness about mental health issues within the community.Lifelines' Out Of The Shadows campaign aims at reducing stigma around suicide through education & awareness-raising activities such as walks & events held annually across various locations throughout September month which is Suicide Prevention Month globally.The campaign encourages people from all walks of life including schools,colleges,businesses,government agencies etc.to participate & show their solidarity towards preventing suicides & promoting mental well-being among individuals.

Overall,Lifeline Australia plays an essential role in supporting Australians during times of personal crisis.Its commitment towards providing accessible,culturally sensitive,and non-judgmental care has helped countless individuals find hope during difficult times.If you're struggling with your own mental health,you don't have go through it alone.Lifelines' team members are always there ready listen,support,& guide you through your journey towards recovery.So,don't hesitate reach out today!

Phone
000
Address
p/o box 173