I leased a RX350 luxury model with Pouya Tehrani's help recently, even with the shortage of the supply during this moment, we are very satisfied with the price and service we experienced with him:)
My salesperson was Wilbert Ma, and he was very helpful in the sales process. He gave me all of the information I needed to make a decision and was very thorough with the follow-up process. I am now the proud owner of a 2015 Lexus NX, and will be coming back to Lexus Downtown to Wilbert Ma for my nex...
I just happily purchased an ES 350! I'd like to give a shout out to Pouya Tehrani, the sales rep who took care excellent care of me. Thanks for the fantastic level of service and making the process so enjoyable Pouya!
Jeff
Leased 2 cars at the dealership, very good services and the sales rep Bo Ma is very helpful and managed to get me pretty good deals.
Thank you Chloe for your help to find the best deal.
I love my new Lexus.
Amazing service. Brought both my cars in this week to get work done and both times came out with superb attention to detail... They really know how to take care of you and treat you like a valued customer right from driving into the lot to picking up your car. Thanks Ramin for everything!
What an amazing experience at Downtown Lexus! This raises the bar in what one should expect when walking into a dealership. I was never rushed or pressured and given plenty of time to explore all my options. If you're in the market for a new vehicle, I highly recommend visiting Downtown Lexus.
Mr. Bob and the sales manager Ellen are the best, they helped me get my Lexus 300h approved within a week even though the Toyota Credit Center declined my offer three times!!! I really appreciate their support and help. They are amazing and the Lexus downtown Toronto store is amazing!!!
I work in the customer service industry, so I know the ins and outs regarding a great first impression. Chloe was absolutely fantastic. She was attentive, informative, and extremely helpful. Its not everyday we get up and decide to buy a car, so every interaction is vital in decision making. I am ...
We recently bought an RX-350 with the sales assistance received from Jackie Soo at Lexus Downtown in Toronto. The car is great to drive and has lots of amazing features. We just wanted to mention as well that we received incredible sales support from Jackie throughout the sales process. He was at al...
I recently took a NX lease from this dealership.
If you are a busy person and have no time for a long and breathtaking negotiation, Pouya is the best one. I just called him once late evening and explain what and how much I am looking for then on the following day, at the first meeting, we finalized...
purchased a vehicle for my business at this location. great service from Mr Sean.
extremely happy with the fast delivery also.
thanks team
Recently purchased a 2015 RX350 at Lexus Downtown . I am very very happy for the services and experience that i have had with Lexus Downtown, Parsa my agent is awesome, helpful knowledgeable, patience and professional. The dealership is one of the kind...and price is excellent. I would definitely...
I remembered an Asian Salesman did a hold-my-car-key trick until I agreed to buy a car. This was 2 years ago. Yes, I bought a car and am happy about it. The negotiation part was stressful. I never went back for servicing and never referred my friend and family to there. Hope they have improved.
5 stars for sean in preowned will be back for sure!!
The best dealership experience I have had thus far. I just purchased a 2014 ES300H and I was working with Zeke, he provided excellent customer service. I also had the privileged to meet Ron, who is the manager of the new car sales, he went above and beyond in meeting my needs and making this deal ha...
A month ago I bought my first car, Lexus Rx 350, from Lexus downtown Toronto. I would like to write this review with all my honesty that the Lexus team in downtown Toronto made my car shopping journey a great experience. A very special thanks goes to my sales, Erfan. He was very friendly, patient, k...
Oh my where do I even start... Zain Khan... Zain is the BEST!! When my sister found herself in a bad situation and forced to buy a new car, Zain was there to turn a nightmare into a dream come true. He truly cares about his customers, no pressure whatsoever making us feel comfortable to trust him. Z...
My wife and I are onto our 4th Lexus and we are very proud to say that the last two Lexus vehicles we've purchased have been bought at Lexus of Downtown. Since selling my '03 GS430 a few years ago and driving an IS, I've been itching to get another GS. I have visited and gotten service at other Lexu...
Bob was incredibly helpful and went out of his way to make sure we had the best experience.
I dealt with Chris Lim and he is fantastic sales agent. Explained the detailed process and fully explained the process. I would recommend him. He is customer service oriented individual and provide excellent customer service.
Chris and his staff are friendy and provode excellent service
Kristen Bean was very helpful with my purchase of my first ever leased vehicle.
Pushing William forcibly, he was very nice and patient and helped us a lot! A very pleasant car buying experience!
I just got my car today, Bao Bao is very responsible and friendly. If you are thinking about purchasing a Lexus, talk to him!
My second shopping experience with Lexus Downtown.Amazing. Very quick and high quality service.Special thanks to Sean, the most knowledgeable sales person I have ever met.
I got a Lexus RC300 last week in Lexus Downtown. My experience with Lexus Downtown was very good because of the service, promotion and the dealer himself. My dealer was Jun, and I would recommend him to everyone. Jun showed me through step by step on how to get all of the paper works done. Everythin...
Had a wonderful experience here with Sean Sepehri, he s extremely helpful and knowlegable.
Thanks Sean
I feel like I'm calling a ghost town. Tried calling 3 times Friday to book and come in to see IS300 and no answer. Called this morning no answer. IS THERE A LONG WEEKEND THAT ONLY LEXUS DOWNTOWN TAKE THAT THE REST OF THE WORLD DOESNT? Seeing all the other reviews on people trying to call and book in...
Great service, beautiful and clean facility. Pouya was very accommodating and understanding, even when I took up his office for some time to "think about it".
Low pressure sales team made the experience very comfortable!
Had a great experience searching for my new Lexus at this location! Sales consultant, Denver, really helped me decide which model best suited me. It was evident that he really cares about his customers (bonus: he always dresses to impress!) I m really happy with my experience and will be sure to be ...
I meet pouya and it was very nice doing a deal for a fsport3 rx350. straight to the point and to the price you like.
I am very satisfied with William s service attitude. The person is nice and the attitude is good. I also recommend my friend to buy a car and find him
Our Family purchased three Lexus vehicles from here in the last three years. We really did our research before deciding who to go with. Honestly, it's the "Sales Person" who makes the difference. All the fancy show and Balloons or free stuff means nothing to us. Our sales person was June Anievas if ...
Wonderful experience. I would love to recommend Kalen wholeheartedly
Amazing experience! Sean will guide you through any questions/concerns you have! Very happy with his service, highly recommend! Super happy with my IS350!
It was a great experience in getting a new 2019 Lexus RX350 from Lexus Downtown TO. Staff here is very friendly and knowledgeable. I was dealing with Iuliana Smeianu, she is a sales consultant on new vehicle. She has been very helpful right from beginning to the delivery of RX350. She understood my...
We just bought our first Lexus Rx350 from Lexus Downtown and Kristen was exceptionally professional , she first understood our requirement and put her best effort to get the deal seal. We were happy and have decided Lexus downtown is a family for us now.
Thank you Kristen you have been great.
Great experience and fair price. Kalen was very helpful and knowledgeable in getting me in my 2017 IS. Would definitely recommend calling him if you're in the market!
Nice dealership! Vincent from finance was very helpful when I was inquiring about buying out my lease.
I purchased a NX300 from Downtown Lexus and I couldn't be happier with the experience. Sales representative Allen Zhou was well informed about the car and offered a full history and various features. Very professional 'no-pressure' sales environment from first showroom visit to final delivery. Great...
Jacob Dacey was the Brand Specialist at Lexus Downtown whom I dealt with recently. Jacob demonstrated honesty and a high level of professional integrity at each step of the buying process. He worked hard to secure me an amazing deal and ensured that my buying experience was extremely efficient and p...
An excellent experience of buying a new car, good service, reasonable price ,with special rebate in the year end.
I just got my new 2016 CT200H from Sita . He is a wonderful guy. He gave me a wonderful service. I would tell my friends to find Sita if they want a Lexus.
Sales consultant Denver was really good. answered all my questions, knew exactly what he was doing. Real good employee, over all it was just a great experience.
Jacky was very professional and helpful. Great experience
I'm a satisfied customer.
Wilbert Ma is an excellent sales.He made the car purchasing process fast and easy.
I bought a lexus RX350. I am very happy to let you know that im pleased with my car and looking forward to continue the relationship with him.
-Ricky Lee
Purchased an ES350 last week at Downtown Lexus, had a great experience with sales consultant Bob Bao. professional and patient, service was excellent, will be happy to return again for my next Lexus in the future. Highly recommended Downtown Lexus and Bob Bao.
Lexus downtown provided a great experience when I was looking for a new car. Jacob and Vincent offered me great advice and helped me find the perfect car for me at the right price. Service was excellent business was professional as expected.
Parsa Bayani was my sales consultant, and I cant say enough good things about him. I came in to purchase a pre owned 2015 IS 250, but after reviewing my options and numbers with Parsa, I decided to go with a brand new vehicle. Parsa was there every step of the way. Very helpful and was genuinely int...
My family and I would like to give a massive thank you to Bob Bao who went above and beyond our expectations in securing our new 2020 NX300. He was both patient and understanding with our wants and needs, and provided excellent service in answering any worrying questions. His enthusiasm and knowledg...
It was a great experience buying our new Lexus UX250H from Bob Bao at Lexus downtown. We would highly recommend his service. Thank you.
Im very satisfied with my experience through out my new rx fsport purchase! Thank you Jacky for all the informations that I needed to know and thank you Lexus downtown.
Jacky did very well for my deal, love my car
Thanks to Downtown Lexus.
Bob Bao gave my daughter the best service and overall experience when she purchased her new Lexus! My daughter felt he was super professional, informative and friendly. I would highly recommend visiting Lexus Downtown if you are looking for a new or pre-owned vehicle!
I live in northyork and came all the way to lexus downown to purchase a car, shawn did help me alot and got an IS300 for my wife, im really satisfies with the service and the management. just wanted to say thank you.
After years of buying cars, Lexus Downtown made buying a car easy without hassle.
Chloe Clarin was our sales representative who in my opinion is one of the most honest people my father and I have ever done business with, she didn't pressure us into making a deal we where uncomfortable with and to...
The preowned department at this dealership is at best a scam. I have 0 (out of 2) positive experience with this dealership. First experience: the salesperson was trying to sell me a demo car (with 10K kms) at a higher price than a brand new (including incentives) by trying to convince me that I'm sa...
Our family bought the GX and the UX at the same time. Wilbert's professionalism and patience made us decide in a short time that we don't have to compare other brands. From the beginning of explaining all the configurations to the deliivery process of the cars, he is also very professional. I will d...
Even though a sale never materialized in the end I wanted to commend Pouya for following up and his time and effort he spent. This guy is awesome! Thank you Lexus downtown for hiring him!
I had the greatest purchase experience here recently going through Sean Sepehri. I m super particular about cars and he made sure I didn t leave that dealership unless I was fully satisfied. I recommend him to anyone wanting a Lexus.
My mother and I we were at Lexus Downtown Toronto. We had a great experience with BO, he is a Sales Rep and knowledgeable and as well the staffs were very friendly and we both felt welcome and acknowledged by their services than other Lexus places. I would strongly refer my friends and relatives t...
Allen Zhou is an amazing car sales person. Allen is very knowledgeable about not only car features but leasing and financing solutions as well. I am grateful that I bought Lexus UX from him. All in all, I am satisfied with my new car.
I've been to this location 4 times in the past 3 years and I've never had a good experience. I say this to clarify that my rating is not based on a single visit.
I was at this location yesterday (March 14th). I went in to make a purchase decision for a 3rd vehicle for our home: a CT200h. I curre...
My husband and I were very impressed with the level of service and professionalism from our Sales Agent Jacob and his Sales Manager! They were both very calm, courteous and knowledgeable! We are extremely excited to pick up our new Lexus RX 450h!!! Thanks for making our deal come true :o)
'Great service, staff was friendly & personable, interesting layout for showrooms, both downstairs and upstairs.' Sales & Finance guys were great to work with. They helped us throughout our purchase, understood our particulars and helped us make the right choices with our new purchase. I'd personall...
I leased my lexus through Claire and it was a wonderful experience. She is so nice and answered all my questions. The after sales service was also impeccable, even after I picked up my car, she still answered all my questions. She is wonderful and very experienced. Thank you, Claire.
Kristin Bean was wonderful to deal with. She really took the time to explain the various differences between vehicles. She was patient and very knowledgeable. We ended up buying the RX350 Fsport and could not be happier. Our experience was fantastic and would recommend Kristin to our friends and fam...
I had the pleasure of dealing with Jacob Dacey over the phone, he was very knowledgeable, professional and kind. He was helping me looking at a new Lexus vehicle. I would highly recommend him.
My sister and I recently join the Lexus family. We came in for a test drive
of NX 300 & RX350. We immediately fell in love with RX 350. Jacob Dacey & Vincent Wong were very helpful and patient in explaining everything to us. They were very accommodating and did everything to answer all our inqui...
Great experience dealing with William at Lexus downtown. For me it wasn't the most convenient location to come to since I live in the Hamilton. William followed through very professionally from start to finish. Thanks William, handsome and good communication, very pleasant A car buying experience!
Amazing experience at Lexus Downtown, purchasing a new vehicle. Worked with Pouya who was outstanding from beginning to end. If you're in the market for a new car, highly recommend this dealership!
My husband and I visited this dealership earlier this month and had the pleasure of working with Jacob Dacey. He made the entire experience of car shopping so pleasant for us in every way. He was quick to answer all of our questions and accommodate all of our requests and he was straightforward and...
if you take your car for schedule maintenance and ask for a loan car during your car service ,you never get as you reserved before. they don't care about their words and are not responsible. I took my car twice and both times I had headache. even when I bought and ordered my car, after 2 months when...
This dealership has always been flexible, responsive and offers great service. BIG shout out to Iuliana, who I have dealt with a number of times now. She is clear and complete in her communications, always leaving me feeling valued and respected as a customer. She displays a genuine desire to help (...
Downtown Lexus completely lowballed my trade, and barely budged when it came to price negotiations. I took my business to another Lexus dealer, and guess what? I got more than $4,000 over the trade offer from Downtown Lexus.
Ivan sales person is very good service, I bought Lexus NX200T is very nice!
This is a great place to get your Lexus. Claire and Omar are very friendly and they worked hard to understand my needs and help me get my car. Definitely recommended.
I got my Lexus 460 (2020) on Wednesday, it was a wonderful experienced with pouya, his such a good and gently man. he answered all my questions and sorted all my concerns with me. am so happy with my vehicle with the help of Pouya, thanks Pouya for all your help, u deserve an award from me.
Abi.
Go to Bob Bao - trust me u won't regret! Just purchased my NX300 from Bob, he was super nice and patient! He is a professional salesperson, thanks Bob and Lexus DT with all the help.
We purchase our first lexus here and I am glad we did. Sean was very nice and patient when dealing with us. He took care of us when we are there for service. People there are very nice, they greet you with a smile. Even when picking up and dropping us off after they service our car. I really recomme...
We had the nicest experience in Lexus Downtown and with Kristen Bean - she is very straight-forward, Knowledgeable, and someone you trust when making a purchase of this size. She helped us crack a great deal within our budget. Would totally recommend!!!
I had a great experience working with Jacky Soo to find a replacement car I was looking for. He was very helpful and honest. He did give me different models and prices and made sure I got the best fit.
This is the place to go in downtown Toronto. Zeke and Vince were professional, honest and flexible, a night and day difference from my old dealship. Their location is beautiful and it's obvious they care about their customers. I picked up my new 2014 IS 250 from them yesterday and can't be happier ...
After finally deciding to purchase a new car and doing some research on reliability and value, I chose LEXUS DOWNTOWN
The process involved a series of very knowledgeable staff that made me feel at ease with my purchase.
Jacky and Vince guaranteed that I could come back for additional training afte...
Shout out to Sean and Parsa for going above on beyond to make our purchase a special experience!
Look forward to stopping by for service in the near future!
Do not get your vehicle serviced here. Went in to change a tired and they tried to sneak in extra services and charge me for them. When I spoke to the manager Ashton he got irate with me. Would not come back to the dealership for purchase or service in the future.
pouya was a great sales rep and i had a nice experience .
Had the best service by Samantha in dealing with the buyout of my lease ! I ve purchased a few cars before and it has never been so easy. Professional, honest and efficient service by the financial manager Samantha. Just really wanted to say thank you for making this process so seem less.
Thank y...
Made the first call looking for a car, after a failed attempt from a source, spoke to Chloe Clarin and was very informative , straight to the point asked me what I was looking for and Got me what i was looking for. She finished work but stayed behind for 2 hours to finalize everything. She could h...
I had such an enjoyable experience with both Kenny and Ron. Kenny made the buying experience both fun and educational. Kenny took the time to describe the short and long term benefits of buying a Lexus, and specifically the model that I purchased.
I have proudly told my friends about the experience...
I had a great experience. Jacob Dacey was amazing. Got me a great deal at a great price. The whole team was nice, welcoming and professional. I would recommend this dealership to anyone. I love my car and am very happy.
Classy environment with very helpful staff. Sean sepehri in particular gave me exceptional customer service as he walked me through every step of the way with the utmost patience and respect. Highly recommend this place.
I highly recommand Shawn Lu who is one of the best sales associate I have ever gotten in touch with. I purchased a RX 350 from him for my son and he is happy with the car. I will defenitely suggest my friends to come here! Thank you Shawn and thank you Lexus Downtown.
The best dealership experience I have had so far. Both, the salesperson and the manager were very helpful and encouraging without being too pushy.