Your people at 1501 Santa Monica are thieves. They negotiated a sale with me for a Luxury RX350 and switched it for a base model in the contract! You might get to keep my money but I will thrash your name for the rest of my life. My down payment was 40 years of savings
This dealership is horrible when it comes to service. Been trying to get an issue solved for about 3 months now. Been in communication with the new service manager who has been there for about a month. He has been no help; blaming everything on Covid. Told me he needed to have the shop technician ta...
They don t honor the warranties they sell. They don t call you back and keep giving you the run around when you have a claim.
After the 2021 Toyota Mirai lease/2019 Lexus vehicle trade transaction on August 1, I was abandoned by the LA Car Guy/Toyota of Santa Monica salesman, Ulises Villanueva; Manager, Hector Medina; and, the Finance Manager, Hassan Mohaved. Since we finished after closing time, Ulises failed to orient m...
I bought Lexus NX300 in Santa Monica dealer on March 2nd 2020, Julie asked me bought lot of warranty cost over $9600 few days later I called ask to cancel all of them that really not necessary, I went to Santa Monica dealer to fill of the cancellation form with Mark, they said will refund the money...
Great group of dealerships with great people and customer service.
Amazing! Instead of solving an issue, the business just deletes the comments from customers that they don't like to hear.
Best car dealership I've ever been to. Courteous staff, great experience
Service Advisor Armando Cordon at Lexus Santa Monica is extraordinary. During a routine service on my car he noted that my front brake pads needed to be replaced He called and I agreed. When I drove off I soon realized that the brakes made a screeching noise. Over the next two weeks I had to return...